“I can not rate this review because I have not received my purchase yet after being told it would be delivered I chaon January 26.I was informed it was because of the bad weather but I ordered several other things around the same time from other suppliers and had no problem with their shipping. I have asked that the item be reshipped but I am yet to hear anything back.”
Hello,
Thank you for your feedback.
Unfortunately due to recent weather issues, some orders/shipping carriers may experience delays beyond our normal standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“Batteries were as expected. Took longer to get than expected but was not an issue. They should last me a long time. I would order more when I run low.”
“This is my second order with Tenergy Power. I must say that customer service has always been most helpful in questions I have before the sale. To date, I have been well satisfied with their products... they continue to perform well.”
“The battery packs were exactly what I needed. They came quicker than expected, and have worked well so far. Will probably purchase more in the future as needed”
“I had a question about product capability and called to Tenergy customer service and was connected with a VERY KNOWLEDGABLE WOMAN,PROMPTLY, and her response was accurate and informative and I DID PURCHASE the product immediately and have used it NON-STOP since purchase and is a quality product…
Great job TENERGY!!!”
Hello,
Thank you for sharing your feedback.
If customers received the wrong item or believe the incorrect item was purchased, we’d be happy to help review the order and assist with processing a return.
Since we have not received any communication from you, one of our team members reached out via email in order to assist. Please lookout for our emails from service@tenergy.com (in case it goes to you're emails trash).
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
“Excellent product, battery capacity tests showed all battries to be within 1% of claimed capacity. Shipping time was atrocious it took 15 days from order date until arrival but that was USPS fault not Tenergy's they shipped the day I ordered”
“After doing research this Tenergy seemed the best pound for pound and for the price.
No extraneous blue tooth features etc. just straight up safety/preparedness. Little learning curve. I bought 2 - information for my Brother. We live in NYC and I feel much more confident in case of the next crisis / emergency now etc.”
“Ive trusted Tenergy for way over a decade. Its always been high quality and affordable. When I need serious energy, that has durability and longevity, my top choice is Tenergy POWER.”
“I felt that Tenergy website in ordering batteries was simple and easy to fill out. Also their shipping was quite fast for a reasonable price. I would order from Tenergy again.”
