Hello,
Thank you for your feedback.
We like to provide some clarification of our order processing time to prevent any misunderstandings.
- Order processing: 1-2 business days
- Standard Shipping Time: up to 3-7 Business Days (this does not includes weekends)
After reviewing your order, we see that the order was placed on October 4th and was shipped out the next business day (October 7th). Base on the tracking, the package was delivered on October 16th.
We do see in your particular case, there were some unforeseen delays with USPS. We assure you that is NOT the norm for USPS, and apologize for any inconveniences this has caused.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
After reviewing our records, your package was delivered on October 12th, 2024. .
If you have not received the package, please check with friends/family and neighbors to check if they have accepted the package on your behalf.
If this is not the case, we recommend allowing up to at least 3 to 5 business days for the package to show up, as USPS may still deliver it later. We've also received reports of USPS delays due to weather issues, as stated on their website.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
We will be forwarding your comments to our shipping department for further review. Your input helps us improve, and we’re always here to ensure a positive experience for our customers.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
We’d like to clarify that the 18650 battery you purchased includes a built-in PCB, which may slightly increase its length compared to a standard 18650 cell. However, this is still within the set tolerance of 18650 battery size with PCB.
To help avoid any confusion, we’ve provided the exact measurements in the product listing for customers to review before purchase.
We'd also like to inform customers the order can be returned for refund if it doesn't meet your requirements. Please reach out to our Support Team if you'd like to get started with that.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
After reviewing our records, your package was delivered on October 12th, 2024. .
If you have not received the package, please check with friends/family and neighbors to check if they have accepted the package on your behalf.
If this is not the case, we recommend allowing up to at least 3 to 5 business days for the package to show up, as USPS may still deliver it later. We've also received reports of USPS delays due to weather issues, as stated on their website.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“I ordered 2 batteries for my solar flag light on 9/29/24. I received the 2 batteries on 10/8/24, via USPS.
It was not worth the wait, as the replacement batteries were longer than the batteries they were replacing by a millimeter or two - but that matters in fittings of this type. While struggling to make the battery fit, I touched a connecting wire and broke the connection. The battery finally fit in the case, but it is immaterial since the whole purpose is lost without the solar connection. I will not order here again.”
Hello,
Thank you for sharing your feedback.
We’d like to clarify that 18650 batteries have standard size tolerances. For reference, the typical tolerances are:
- Diameter: Between 18 mm and 18.6 mm
- Length: Between 65 mm and 65.3 mm (protected cells may be longer, up to 70 mm)
We can confirm that the dimensions of our 18650 battery are 65.2 mm in height and 18.4 mm in diameter, which is within the limit size.
To help avoid any confusion, we’ve provided the exact measurements in the product listing for customers to review before purchase.
If you need any further assistance with your order or have any other questions, please reach out to our Support Team.
Kind Regards,
Tenergy Support Team
“3-7 days standard shipping and we are on day 8 and still no batteries so you guys figure out what my mind set is. . . . . Not happy. But yet you have my money!”
Hello,
Thank you for your feedback.
We like to provide some clarification of our order processing time to prevent any misunderstandings.
- Order processing: 1-2 business days
- Standard Shipping Time: up to 3-7 Business Days (this does not includes weekends)
After reviewing your order, we see that the order was placed on September 25th and was shipped out the same day. Base on the tracking, the package was delivered on October 5th.
We do see in your particular case, there were some unforeseen delays with USPS. We assure you that is NOT the norm for USPS, and apologize for any conveniences this has caused.
Kind Regards,
Tenergy Support Team
“Battery came charged at 5.0 ,been using it off and on for 4 hours and it was a4.8 . I did have to replace the plug as I have an older radio but that's on me. Still in the process of setting up my align 450 so can't really test endurance of this Battery but it is doing well so far.”
“I've used Tenergy for over 10 years, whether household rechargeable batteries or custom battery packs for work projects. Always prompt shipping and quality products.”
“One of the only places selling the battery I needed and with free shipping. Thank you so much! Do wish they didn’t auto-create people am account, though.”
“Don’t know still haven’t received them yet. I ordered them almost two weeks ago and still haven’t received them yet.The tracking number only says the item is running late.”
Hello,
Thank you for your feedback.
We like to provide some clarification of our order processing time to prevent any misunderstandings.
- Order processing: 1-2 business days
- Standard Shipping Time: up to 3-7 Business Days
After reviewing your order, we see that the order was placed on September 11th and was shipped out within 2 business day, September 13th. Based on the tracking, the package is still in transit for final delivery.
Please feel free to reach out to our Support Team if you need any further assistance with the order.
Kind Regards,
Tenergy Support Team
“The team @ Tenergy power was able to test my equipment & find my problem. I couldn’t charge a battery (they found the battery to be defective).
The charger is not intuitive at all - I hope I can figure it out soon. The Tenergy team is a lot of help-the manual & charger is no help. I hope I don’t need to send the battery in to be charged every time it needs it”
Hello,
Thank you for the feedback, and we do apologize that notice went out early.
Typically the notice would go out roughly in time when customers should get the item. Due to some shipping carrier delays their packages may come later while this automated notice may come first.
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
