“This is my second order of the 18650 button top batteries. I lost one flashlight and another died so I ordered som replacements. Needed to get more batteries and none of my origional ones have failed yet after lots of hard use ! I ecpect these will be the same, Charged them up and have freat power. Will order again when it becomes necessary. Great batteries. Thanks.
Don”
Hello,
Thank you for your feedback.
After reviewing our email records, we see that one of our representatives reached out to you in regards to the order and resolved the issue.
We’d like to remind you that button top and flat top batteries are different in design. Chargers designed for button top batteries may not work with flat top batteries, as they lack the tab necessary to reach the charging terminal.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“I had purchased a snap on led work light in 2015 powered by a 7.4v lithium ion battery. Since battery wouldn't charge anymore, I removed it and found enough information to start a battery search on internet. I came across many so called equivalent batterys, but size and amp hours were not even close. Until I found the tenergy website. There style of listing technical specs made it very clear that a certain model battery would not only fit but have a few amp hours more than original. There website was clear and precise and made it easy to pick a replacement, unlike 4 other battery company's selling batterys on the internet. As a mechanic, I use this great light all the time, but snap on doesn't even sell parts for it anymore which means buying a new one for 400.00 bucs or finding a new battery for 80.00. tenergy came threw and in 4 days got it installed and charged up and works great again.
Which”
“I purchased the eight Bank charger, which came with four AA batteries and I purchased an additional eight AA batteries The package arrived quickly and the charger was easy to use. I even called customer service and they were great so far so good with the batteries. I use it in a portable handheld receiver and it’s working out great so far. From when I totally drained the batteries to full charges a couple of hours and I’ve gotten pretty good long life out of them so far I’ve never I’ve haven’t estimated the time yet and how long it lasts, but it lasts a pretty fair amount of time. I am enjoying the battery so far.”
Hello,
Thank you for your feedback. We would like to assure customers the issue you're experiencing is NOT normal.
We would love to help, but unfortunately we do not have enough information about the issue. Therefore, we would like to gather more details regarding which electronic equipment you might be using the batteries with.
Whether it is a defective battery or purchase error (incompatible battery), please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“Excellent Batteries. I have 30 post solar lights on my deck. I replaced the cheap batteries in each with these batteries. They work great and last a long time.”
“Excellent Customer service - I lost my power cord, and they let me order a new one for a reasonable price and sent it quickly. I would definitely buy from them again.”
“I use a lot of batteries in my business primarily for remote sensors, and for test equipment. I use roughly 100+ AAAs and 50 AA alkaline batteries a year, plus about 2 dozen CR123A Lithium batteries. I have been using Tenergy exclusivly for my batteries since about 2020. I have found them to last at least a little longer than other brands, and I have yet to find one that is leaking, as I do with some other brands,, and their prices are very competative.”
