Hello,
Thank you for your feedback.
After reviewing our records, we see that one of our representatives was able to assist you over the phone.
We apologize if we were unable to fully identify the issue in the first call. In many cases, our team needs to gather additional details and may request that customers follow up via email to better understand and troubleshoot the problem.
In this instance, we see the user is using a different brand of battery and you confirmed that you will test other batteries to help determine whether the issue lies with the charger or the battery.
If you need further assistance, please reply to the email sent to service@tenergy.com.
Kind Regards,
Tenergy Support Team
“Getting my planes ready for Warbirds over Delaware and two of my batteries turn out to be bad. I needed two batteries, and fast. These guys built my batteries and mailed them out in 6 days! Wow. This is not my first time ordering from Tenergy and I do not have an account set up so they had no reason to go above and beyond like they did. I only stated to the rep on the phone when I needed them by and he said he would contact production. I love these batteries and they are a great company to do busniess with.”
Hello,
Thank you for your feedback.
Upon reviewing your order, we found that the package was returned to sender because USPS was unable to deliver it to the address provided. This is not a common occurrence in our shipping process, and we sincerely apologize for any inconvenience this may have caused.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
Additionally, our records show that a representative from our team has previously reached out to you regarding this matter.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
Unfortunately due to recent events, some orders/shipping carriers may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
After reviewing your order, we see that the order was delivered on June 23rd. If you are having any issues with the item, we encourage customers to contact us at any time. Please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“great diversity of items. Great prices, and you don't have to worry about counterfeits like you do at the big vendors by buying direct. close to me, so quick shipping too”
“My robovac needed a replacement battery and the local retailer I went to wanted $45+ for the battery. :( did an online search and found Tenergy POWER. $21.99 plus free delivery, I’ll take it! Placed my order, received shipping deets and within the week I received my battery. Robovac is back in action.”
