“What is the purpose of writing a review if I have not receive the product - which is now delayed more than 5 days with no ETA after my second notice that the shipmentis delayed and my second invitationto review the product?
Surely it is a matter of checking the delivery status before inviting me to do a product review...
You now have an irate customer waiting with a repair project cluttering up their workbench.”
Hello,
Thank you for the feedback, and we do apologize that notice went out early.
Typically the notice would go out roughly in time when customers should get the item. Due to some shipping carrier delays their packages may come later, during the holiday periods, while this automated notice may come first.
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
“Tenergy products are well made and always buildt with the highest protection available to protect your devices and provide safe efficient power when needed!”
“There return policy sucks. It's left to the customer to pay for the return. Why can't they issue a return label with the shipping charge, it's their product. Plus when trying to get a replacement is a joke. Their personal must not know the product well enough to help the customer.”
Hello,
Thank you for sharing your feedback. Unfortunately, for purchase errors, customers are responsible for return shipping, if they'd like to return their order for a refund.
We’d like to clarify that 4/5A batteries have standard size tolerances. For reference, the typical tolerances are:
- Diameter: 17mm
- Length: Between 42 mm and 43 mm
We can confirm that the dimensions of our 4/5A battery are 17 mm in diameter and 42.5 mm in diameter, which is within the limit size.
Unfortunately, customer is looking for a 4/5A battery that is only 40.5mm in length, which our Support Team confirmed that we do not offer.
It is possible that this is a special battery only offered by the device manufacturer the battery came in. Therefore, we recommend that customer reach out to them directly.
We also see that our Support Team was able to help customer out with processing their return. Please do let us know how we can assist you further.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
We like to provide some clarification of our order processing time to prevent any misunderstandings.
- Order processing: 1-2 business days
- Standard Shipping Time: up to 3-7 Business Days (excluding weekend and Holiday)
After reviewing your order, we see that the order was placed on November 21st and was shipped out the same day. Base on the tracking, the package was delivered within 7 business days.
Please feel free to reach out to our Support Team if you need any further assistance with the order.
Kind Regards,
Tenergy Support Team
“I was excited to switch to rechargeable batteries. I used WireCutter to determine best brand/make to meet my needs.
My Tenergy Power with AA / AAA batteries arrived with no instructions or QR code. I was able to look up operating instructions. They indicated the charger would show red initially and turn green when charged. Over 24 hours later no green but the red did switch to no light. I thought perhaps the indicator light is malfunctioned but the batteries still charged. I put then in a device and checked the device app and it showed the very low battery power - as the batteries did not charge. I tried again to charge and same.
Net net
- indicator light does not work/turn green
- charger and or batteries do not work - over 24 hours and battery does not have a full charge
- no clear way or telephone number/email to use to contact regarding issue (no invoice or documentation arrived with the device when shipped and email confirmation had no contact information)”
Hello,
Thank you for your feedback.
After checking our records, we see that one of our representatives is already assisting you.
We’d like to clarify that NiMH rechargeable batteries operate at a lower nominal voltage (1.2V) compared to standard alkaline batteries (1.5V). Because of this, some devices designed specifically for 1.5V batteries may register NiMH batteries as low or may not function correctly with them.
We also see that you confirmed a 1.5V Li-ion battery was able to power your device, which supports that the issue is voltage-related and explains why the NiMH batteries are not working in your setup.
If you need further assistance, please reply to the email sent to service@tenergy.com.
Kind Regards,
Tenergy Support Team
“I still have not received the product. You should probably get your ducks in a row. I highly suspect that I just purchased FROM CHINA. Which irritates me to no end.”
Hello,
Thank you for your feedback.
Unfortunately due to weather issues/holiday, some orders/shipping carriers may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
After reviewing your orders tracking number, we see it shows delivered. Please feel free to reach out to our Support Team if you need any further assistance with the order.
Please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“Our company recently required replacement back-up battery packs for our aircrafts avionics.The OEM equipment supplier no longer stocked the items, which would have required us to replace our avionics equipment. We reached out to Tenergy to supply us with the items in a small batch order, Tenergy completed the order in a timely schedule.
Thank-you again.
BW
ORMG Inc.”
Hello,
Thank you for your feedback.
We reviewed the order, and see the item shipped matches what was purchased.
We're sorry if there was a purchasing error. We'd love to help you find the correct battery - users can reach out to our team and provide some information (and/or photo) of what you're trying to replace.
If you would like to do a return, please contact our Support Team at service@tenergy.com, and we'd be happy to get the return started.
Kind Regards,
Tenergy Support Team
