“After 11 days from placing online order for rechargeable batteries, when I have not received my order, I contacted Tenergy customer service and received the reply as " It looks like there was a system error that prevented your order from being automatically processed as expected..." They offered me shipping the batteries versus refund, and I chose refund. I am disappointed about their unreliable service.”
Hello,
We sincerely apologize for the delay and any inconvenience this may have caused.
It appears that due to a system error, your order was not automatically processed for shipping as it normally would be. This seems to be an isolated incident and appears to have been caused by an unexpected glitch in our system.
Please rest assured that we are addressing this issue to prevent it from happening again in the future. In the meantime, if you would like to place an order again, please reach out to us directly and we can help process it right a way.
Kind Regards,
Tenergy Support Team
“It took a while for the battery to cross the country, I guess due to the restrictions on putting lithium ion batteries on airplanes. On arrival I found it to be exactly as advertised. It fit perfectly in my flashlight and was already well charged.”
“Received wrong battery,actually this battery didn't have the tip on the end so I won't be able to recharge.The battery I Received had flat end on bottom as well as the top.It works but I thought I ordered the rechargeable one.I took the info off the old battery.”
“Tenergy batteries are the ONLY batteries I will put in my Arlo camera. Yes, there are cheaper ones out there, but I don't want to risk my camera being ruined by an off brand, so I rely on Tenergy.”
“I purchased this battery for a medical product that has been discontinued (Erchonia [pl series]). It arrived in a few days. Great price. No issues. Very pleased.”
“I had lost my controller in a move. I contacted Tenergy power who were able to locate a new one for me. They were very friendly and professional. They went out of thier way to locate a new controller. Thank you!!”
Hello,
Thank you for your feedback.
After reviewing your order, we see that the order was placed on April 30th and was shipped out the next business day, May 1st.
Unfortunately due to weather issues, some orders/shipping carriers may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, our standard shipping timeline is as follow:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
Please do allow a few more days for the delivery to be completed. If you still did not receive the package, please do send us an email, and we can further assist you.
We encourage customers to contact us at any time. Please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“I ordered a Lithium battery for my model train loco. I received an email checking to see if I ordered the correct one. I checked and turned out that what I ordered was too big. I was able to change the order and what I received was a perfect fit”
“I made a decision to ditch alkaline batteries and replace then with rechargeable ones. Many reviews cited Tenergy as being amongst the best rechargeables, so I purchased some. Specifically replacement AA and AAA batteries in Ni-MH. Ive been using them for a couple of weeks now and am impressed. They recharge quickly and hold the charge well. I will definitely be buying more in the near future.”
“Purchased on Amazon (Tenergy) all dead. Purchased direct thru Tenergy online. All dead. Cr1632 Cr2032. Thought my battery tester was bad. Purchased 2 more battery testers still dead. Same with Lexus , Autozone, O',Reilly. Autozone and O'Reilly pulled from shelf and checked in front of me and put in the return bin. The claim by Tenergy was 10 years shelf life. Help.”
Hello,
Thank you for your feedback. The amount and rate of failures, as stated, appears to be abnormally high, and we'd like to further review the issue.
Upon reviewing our email records, we found that one of our representatives has already reached out to you regarding your order.
Kindly reply to that email so we can proceed with resolving the issue.
Kind Regards,
Tenergy Support Team
“Timely delivery. Can't say much else. It's just special rechargeable batteries that I couldn't find anywhere else. I was able to order the exact number of them I needed instead of a multi pack that would go bad before I ever got to use them.”
“I was told my batteries were to be delivered on Thursday, 4/3. To date I have not received them. When I called to check on them they said they were in Los Angeles.”
Hello,
Thank you for your feedback.
We like to provide some clarification of our order processing time to prevent any misunderstandings.
- Order processing: 1-2 business days
- Standard Shipping Time: up to 3-7 Business Days (excluding weekend and Holiday)
After reviewing your order, we see that the order was placed on March 27th and was shipped out the next business day, March 28th. Base on the tracking, the package was delivered within 7 business days.
Please note that the estimated delivery date is not guaranteed, as it depends on the shipping carriers and may be delayed due to weather conditions or other factors.
Please feel free to reach out to our Support Team if you need any further assistance with the order.
Kind Regards,
Tenergy Support Team
