“The Tenergy batteries have always worked well for me with one of them lasting over 11 years, however m recent purchase is something I can't really speak about because the device I bought them for appears to be unuseable. What I thought was a dead battery turns out to be a broken device, so when I put the new battery in, the device didn't work. When I put the other new battery in, the device still didn't work. Unfortunately, I have no other device requiring this Tenergy battery. This feels like an entry in a funny video show. Oh well......”
“The only reason I bought these batteries is because I expect the ones I bought over 10 years ago to give up at any time. But so far they are still going strong.”
“I tested the batteries from my order before using them to rebuild old battery pack and found each the batteries to be well within their electrical specifications. These are good batteries for a great price.”
Hello,
Thank you for your feedback.
Unfortunately due to weather issues, some orders/shipping carriers may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
After reviewing your order, we see that our customer representative reached out to you and confirmed delivery.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“Recently I purchased a rechargeable battery pack. One the first try I got the wrong pack due in large part to confusion with the listing on your website. The listing makes more emphasis on the size of the individual cell size and not part number. After help from customer service I was able to get the correct pack and return the wrong item. The new pack has been installed in a garden railroad locomotive and works fine. In checking other packs, I found that at least one pack has only the number for the cell size and does not have the part number for the pack.”
