“I run a vintage camera shop and I trust Tenergy POWER to deliver high-quality batteries for my customers. I never have to wonder if the batteries I get wll be old or not hold a charge anymore. Everything from Tenergy POWER has been very high quality.”
“The batteries and charger arrived on time and well packaged. All the batteries topped up quickly. Looking forward to not having to buy disposable alkalines.”
Hello,
Thank you for your feedback.
Unfortunately due to weather issues, some orders/shipping carriers may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
Please do allow a few more days for the delivery to be completed. If you still did not receive the package, please do send us an email, and we can further assist you.
We encourage customers to contact us at any time. Please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“I placed my order on 2/14. It's 2/22 now and the tracking isn't updating so I have no idea where my order is. If you are in a hurry buy elsewhere. :(”
Hello,
Thank you for your feedback.
Unfortunately due to weather issues, some orders/shipping carriers may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
After reviewing our email records, we see that one of our representatives reached out to you in regards to the order.
If you still did not receive the package soon, please contact us and we can further assist.
Kind Regards,
Tenergy Support Team
“The shipping was supposed to take 3-7 business days, but it's now the 7th business day, and USPS tracking still says 'Shipment Received, Package Acceptance Pending.' Disappointed with the delay.”
Hello,
Thank you for your feedback.
Unfortunately due to weather issues, some orders/shipping carriers may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
After reviewing your order, we see that the order was shipped out on the next business day and was delivered on February 22nd.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
Unfortunately due to weather issues, some orders/shipping carriers may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
After reviewing your order, we see that the order was shipped out on the next business day and was delivered on February 15th.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“I ordered 8 chargable batteries and I recieved 4 batteries. When I called customer service, I had to leave a voicemail and no one called me back. When I sent an email I received an email back the following day that they wanted me to sent pictures of the box and the batteries that I did receive - which I did the same day. I havent heard back since and that's after a placed a follow up phone call and and follow up email. 213-271-3924 Please call me and let me know where you're at in making this right. Thank you.”
Hello,
Thank you for your feedback.
After reviewing our email records, we see that one of our representatives reached out to you in regards to the order and resolved the issue.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“High quality, low self-discharge NIMH batteries that are full C size. Most alternatives use a AA battery with a C adapter and don't have the capacity of a C battery.”
Hello,
Thank you for your feedback.
We apologize for any misunderstandings. After reviewing our email records, we do see your communication with our team, and it's noted the battery packs only come with bare leads and users have to add on their own connector for the application.
For further assistance or need help with a return, please reach out to our Support Team at service@tenergy.com.
Kind Regards,
Tenergy Support Team
