Hello,
Thank you for your feedback.
After reviewing your order, we see that the order was placed on April 30th and was shipped out the next business day, May 1st.
Unfortunately due to weather issues, some orders/shipping carriers may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, our standard shipping timeline is as follow:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
Please do allow a few more days for the delivery to be completed. If you still did not receive the package, please do send us an email, and we can further assist you.
We encourage customers to contact us at any time. Please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“I ordered a Lithium battery for my model train loco. I received an email checking to see if I ordered the correct one. I checked and turned out that what I ordered was too big. I was able to change the order and what I received was a perfect fit”
“I made a decision to ditch alkaline batteries and replace then with rechargeable ones. Many reviews cited Tenergy as being amongst the best rechargeables, so I purchased some. Specifically replacement AA and AAA batteries in Ni-MH. Ive been using them for a couple of weeks now and am impressed. They recharge quickly and hold the charge well. I will definitely be buying more in the near future.”
“Purchased on Amazon (Tenergy) all dead. Purchased direct thru Tenergy online. All dead. Cr1632 Cr2032. Thought my battery tester was bad. Purchased 2 more battery testers still dead. Same with Lexus , Autozone, O',Reilly. Autozone and O'Reilly pulled from shelf and checked in front of me and put in the return bin. The claim by Tenergy was 10 years shelf life. Help.”
Hello,
Thank you for your feedback. The amount and rate of failures, as stated, appears to be abnormally high, and we'd like to further review the issue.
Upon reviewing our email records, we found that one of our representatives has already reached out to you regarding your order.
Kindly reply to that email so we can proceed with resolving the issue.
Kind Regards,
Tenergy Support Team
“Timely delivery. Can't say much else. It's just special rechargeable batteries that I couldn't find anywhere else. I was able to order the exact number of them I needed instead of a multi pack that would go bad before I ever got to use them.”
“I was told my batteries were to be delivered on Thursday, 4/3. To date I have not received them. When I called to check on them they said they were in Los Angeles.”
Hello,
Thank you for your feedback.
We like to provide some clarification of our order processing time to prevent any misunderstandings.
- Order processing: 1-2 business days
- Standard Shipping Time: up to 3-7 Business Days (excluding weekend and Holiday)
After reviewing your order, we see that the order was placed on March 27th and was shipped out the next business day, March 28th. Base on the tracking, the package was delivered within 7 business days.
Please note that the estimated delivery date is not guaranteed, as it depends on the shipping carriers and may be delayed due to weather conditions or other factors.
Please feel free to reach out to our Support Team if you need any further assistance with the order.
Kind Regards,
Tenergy Support Team
“Great batteries although Tenergy should start using FedEx or UPS for shipping. The USPS is incompetent- I still have not received my order because the Memphis and Atlanta regional hubs are playing volleyball with my package”
“Needed a replacement Li-ion 1865 battery to keep my cordless screw driver from becoming e-waste.
Tenergy POWER was the only source I found that included an option to include spot welded tabs for hard-wired applications.
Ordering was easy and shipping was quick (with USPS tracking); now only the old weak battery has to go to the recycling center!”
“I've been using rechargeables for twenty five years! Tenergy batteries are the best!! The chargers take less time! I'm so disappointed in big box stores! I'd campaign for you, Tenergy!!!”
“THE PRODUCT IS GREAT. IT ALWAYS WORKS. WHAT WOULD BE REALLY NICE IS IF I COULD GET THE PRODUCT IS LESS THAN A WEEK WITHOUT PAYING MORE IN FREIGHT THAN THE PRODUCT IS WORTH. IS THERE A REP IN THE MIDWEST THAT WOULD HELP GET THE PRODCUT FASTER? OTHERE OPTIONS?
THANKS”
