“I tested the batteries from my order before using them to rebuild old battery pack and found each the batteries to be well within their electrical specifications. These are good batteries for a great price.”
Hello,
Thank you for your feedback.
Unfortunately due to weather issues, some orders/shipping carriers may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
After reviewing your order, we see that our customer representative reached out to you and confirmed delivery.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“Recently I purchased a rechargeable battery pack. One the first try I got the wrong pack due in large part to confusion with the listing on your website. The listing makes more emphasis on the size of the individual cell size and not part number. After help from customer service I was able to get the correct pack and return the wrong item. The new pack has been installed in a garden railroad locomotive and works fine. In checking other packs, I found that at least one pack has only the number for the cell size and does not have the part number for the pack.”
Hello,
Thank you for your feedback.
After reviewing our records, we see that one of our representatives was able to assist you over the phone.
We apologize if we were unable to fully identify the issue in the first call. In many cases, our team needs to gather additional details and may request that customers follow up via email to better understand and troubleshoot the problem.
In this instance, we see the user is using a different brand of battery and you confirmed that you will test other batteries to help determine whether the issue lies with the charger or the battery.
If you need further assistance, please reply to the email sent to service@tenergy.com.
Kind Regards,
Tenergy Support Team
