“*UPDATED to reflect great Customer Service* My original order was originally not fully shipped. I ordered 2 item#11459 and only received one in the box. Was billed for 2. Customer Service worked with me and I was able to send them a copy of my receipt that showed the part was in a 2 piece combo pack. They promptly shipped me the parts that were missing. I also ordered a TB6AC+80W charger. When I plugged it in, it was dead on arrival. Customer Service worked with me again through the RMA process and shipped me a replacement. All in all, the missing part was a misunderstanding when they picked the order, and the DOA charger was just rotten luck. The replacement is absolutely stellar and we've been getting great use out of the battery packs and the charger! Customer Service really went the extra mile once they were aware there was a problem and did everything they could to fix the issues.”
“Great company and will always use as long as we deal with you( I tell all my friends how great Tenergy products are) and keep Amazon out...they screw up everything. Quality( I'm an 45 year retired QAEngineer retired) will mean trust and lots repeat customers.”
“I found the website to be a bit confusing, but after multiple filters and searches I found exactly what I wanted. Price and selection were good. Batteries came very well-packed and in a reasonably speedy timeframe. I haven't tried the batteries yet but I'm sure they will be of high quality.”
“Tenergy has been great from the beginning. Our original light arrived broken, and we had no problem returning/exchanging it. We LOVE the light- it is bright, and so perfect for where we have it. Then the glass piece was broken by a ball... I was able to order the new glass piece easily. SO pleased with the customer service, as well as the product! Thank you!”
“2800 Mili amp hour on a standard AA rechargeable is claimed by many but this battery does have the power topping Eveready and Duracell in storage. The only problem is its diameter is slightly larger than the Eveready battery not allowing it to fit into snug battery compartments.”
“After numerous attempts to place an on line order form with out success. I then left a recorded message seeking help from customer assistance. Side note. The failure to process the order was on my end as I was not completing the order form correctly. My request for help was provided in a timely manner by email and the shipment was sent. THANKYOU everbody.”
“Was able to replace only the power pack for the lamp after company sent me info on how to order it and get lamp working again after lightning strike caused old power pack to quit working. Company was helpful after explaining the problem and was able to avoid having to replace the whole lamp when all it needed was a replacement power supply.”
“Bought CR123 rechargeables for Arlo First Gen cameras. These are the first batteries that give me good performance in Arlo. Disposable batteries worked but $$ mounted up quickly. Other rechargeables would go dead in a few days. The Tenergy seem to just work better (last longer). Would love it if Tenergy would solicit me for a review in about 6 months as it as only been a week.”
