“Shipping was fast. However packaging was not ideal. The battery I order was not enclosed in a temperature proof wrapping, just thrown in the bottom of the box! As a result when I retrieved it from my apartment complex sun baked mailbox it was very hot…! Which could have been resulted in explosion…!”
“I NEVER received the battery!!!!! I am still waiting for it---------So it is pretty difficult to write a review. So PLEASE send it to me because I really needi it!! Thank you!!!”
Hello,
Thank you for the feedback, and we do apologize that notice went out early.
Typically the notice would go out roughly in time when customers should get the item. Due to some shipping carrier delays their packages may come later while this automated notice may come first.
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for the feedback, and we do apologize that notice went out early.
Typically the notice would go out roughly in time when customers should get the item. Due to some shipping carrier delays their packages may come later while this automated notice may come first.
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
“Battery arrived as promised fully charged and ready to go. Good web site made ordering pretty simple and the prices are great. I will be back. Thanks”
“I found the 5-1 battery checker for my airplane batteries on the Tenergy site. Placing the order was intuitive and easy. I could not believe how quickly I received it.”
“The T-320 is my life insurance policy. I have one lung and a paralized diaphram, copd and asthma. I need my CPAP to even say down. the thought of a power outage from a hurricane scares the hell out of me, but the T-320 gives me a piece of mind now as the T-320 will run my CPAP for three nights on one charge. Heaven sent it was.”
Hello,
Thank you for the feedback, and we do apologize that notice went out early.
Typically the notice would go out roughly in time when customers should get the item. Due to some shipping carrier delays their packages may come later while this automated notice may come first.
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
“The battery fit all power requirements but not in physical size. It was approximately 1/8” too short. I had to adjust the terminals to accommodate a good fit.
It’s in a charging status at this time.”
“I gave them 5 stars because of their professional way they handle orders and the delivery time and way was very good . I am using the product and can not justify a complete evaluation now. The price was also a factor in my purchase”
Hello,
Thank you for your feedback.
We like to provide some clarification of our order processing time to prevent any misunderstandings.
- Order processing: 1-2 business days
- Standard Shipping Time: up to 3-7 Business Days
After reviewing your order, we see that the order was placed on August 14th and was shipped out on the same day. Base on the tracking, the package was delivered on August 26th.
We do see in your particular case, there were some unforeseen delays with USPS. We assure you that is NOT the norm for USPS, and apologize for any conveniences this has caused.
Kind Regards,
Tenergy Support Team
“Technical support doesn’t have any technical knowledge. At least their email response to my very detailed question was clueless. Also only replied bank once to the original question & not to any other responses. Bad customer support & service”
Hello,
We sincerely apologize for any misunderstanding.
Typically when users have a DIY setup, in this case DIY solar conversion setup to charge a battery pack, while it can possibly work, it is not a conventional charger for Li-ion or LiPo packs. Because the charging device deviates from this, our team is unable to provide validation on whether its compatible - should it not perform as intended or if other issues occur.
We appreciate your understanding in this matter.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
We like to provide some clarification of our order processing time to prevent any misunderstandings.
- Order processing: 1-2 business days
- Standard Shipping Time: up to 3-7 Business Days
After reviewing your order, we see that the order was placed on August 4th and was shipped out the next business day, August 5th. Base on the tracking, the package was delivered on August 15th.
We do see in your particular case, there were some unforeseen delays with USPS. We assure you that is NOT the norm for USPS, and apologize for any conveniences this has caused.
Kind Regards,
Tenergy Support Team
“Website kept reverting back to wrong size. It showed i order one thing but after sale processed checked out the wrong size batteries.
Also the one shipping box crushed one of the battery boxes but batteries ok.”
Hello,
Thank you for your feedback. We are sorry to hear about your experience.
After reviewing our email records, we see that one of our representatives reached out to you in regards to the order and was able to help you out.
For any questions, we encourage customers to contact us at any time. Please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
After reviewing our email records, we see that one of our representatives reached out to you in regards to the order and resolved the issue (incorrect shipping address provided by the customer).
Please do allow 1 to 2 business day for the reshipment to be processed and 3 to 7 business day for delivery.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
