“One of the only places selling the battery I needed and with free shipping. Thank you so much! Do wish they didn’t auto-create people am account, though.”
“Don’t know still haven’t received them yet. I ordered them almost two weeks ago and still haven’t received them yet.The tracking number only says the item is running late.”
Hello,
Thank you for your feedback.
We like to provide some clarification of our order processing time to prevent any misunderstandings.
- Order processing: 1-2 business days
- Standard Shipping Time: up to 3-7 Business Days
After reviewing your order, we see that the order was placed on September 11th and was shipped out within 2 business day, September 13th. Based on the tracking, the package is still in transit for final delivery.
Please feel free to reach out to our Support Team if you need any further assistance with the order.
Kind Regards,
Tenergy Support Team
“The team @ Tenergy power was able to test my equipment & find my problem. I couldn’t charge a battery (they found the battery to be defective).
The charger is not intuitive at all - I hope I can figure it out soon. The Tenergy team is a lot of help-the manual & charger is no help. I hope I don’t need to send the battery in to be charged every time it needs it”
Hello,
Thank you for the feedback, and we do apologize that notice went out early.
Typically the notice would go out roughly in time when customers should get the item. Due to some shipping carrier delays their packages may come later while this automated notice may come first.
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
“Shipping was fast. However packaging was not ideal. The battery I order was not enclosed in a temperature proof wrapping, just thrown in the bottom of the box! As a result when I retrieved it from my apartment complex sun baked mailbox it was very hot…! Which could have been resulted in explosion…!”
Hello,
Thank you for the feedback, and we do apologize that notice went out early.
Typically the notice would go out roughly in time when customers should get the item. Due to some shipping carrier delays their packages may come later while this automated notice may come first.
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
“Battery arrived as promised fully charged and ready to go. Good web site made ordering pretty simple and the prices are great. I will be back. Thanks”
“I found the 5-1 battery checker for my airplane batteries on the Tenergy site. Placing the order was intuitive and easy. I could not believe how quickly I received it.”
“The T-320 is my life insurance policy. I have one lung and a paralized diaphram, copd and asthma. I need my CPAP to even say down. the thought of a power outage from a hurricane scares the hell out of me, but the T-320 gives me a piece of mind now as the T-320 will run my CPAP for three nights on one charge. Heaven sent it was.”
Hello,
Thank you for the feedback, and we do apologize that notice went out early.
Typically the notice would go out roughly in time when customers should get the item. Due to some shipping carrier delays their packages may come later while this automated notice may come first.
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
“The battery fit all power requirements but not in physical size. It was approximately 1/8” too short. I had to adjust the terminals to accommodate a good fit.
It’s in a charging status at this time.”
“I gave them 5 stars because of their professional way they handle orders and the delivery time and way was very good . I am using the product and can not justify a complete evaluation now. The price was also a factor in my purchase”
Hello,
Thank you for your feedback.
We like to provide some clarification of our order processing time to prevent any misunderstandings.
- Order processing: 1-2 business days
- Standard Shipping Time: up to 3-7 Business Days
After reviewing your order, we see that the order was placed on August 14th and was shipped out on the same day. Base on the tracking, the package was delivered on August 26th.
We do see in your particular case, there were some unforeseen delays with USPS. We assure you that is NOT the norm for USPS, and apologize for any conveniences this has caused.
Kind Regards,
Tenergy Support Team
“Technical support doesn’t have any technical knowledge. At least their email response to my very detailed question was clueless. Also only replied bank once to the original question & not to any other responses. Bad customer support & service”
Hello,
We sincerely apologize for any misunderstanding.
Typically when users have a DIY setup, in this case DIY solar conversion setup to charge a battery pack, while it can possibly work, it is not a conventional charger for Li-ion or LiPo packs. Because the charging device deviates from this, our team is unable to provide validation on whether its compatible - should it not perform as intended or if other issues occur.
We appreciate your understanding in this matter.
Kind Regards,
Tenergy Support Team
