“My recent purchase of replacement batteries from Tenergy was a great experience. Website was easy to navigate, checkout porcess was easy and products shipped quickly.”
“I needed a replacement chord/charger for my TN 160, when there was no other option to purchase one I contacted Tenergy directly and they came through for me. I very much appreciate all who made this possible. Thank you people at Tenergy. : )”
“Product arrived as described and within the time advertised. Questions were answered very promptly and courteously. Would gladly order from them again. Great job!”
Hello,
Thank you for your feedback. We are sorry to hear about your experience.
After reviewing our email records, we see that one of our representatives reached out to you. The email was sent on July 26, 2024, and we have yet to receive any response to our email.
We would like to remind customers to check the Spam/Junk folder as replies may have been filtered there.
If you need further assitance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“This is my second order of the 18650 button top batteries. I lost one flashlight and another died so I ordered som replacements. Needed to get more batteries and none of my origional ones have failed yet after lots of hard use ! I ecpect these will be the same, Charged them up and have freat power. Will order again when it becomes necessary. Great batteries. Thanks.
Don”
Hello,
Thank you for your feedback.
After reviewing our email records, we see that one of our representatives reached out to you in regards to the order and resolved the issue.
We’d like to remind you that button top and flat top batteries are different in design. Chargers designed for button top batteries may not work with flat top batteries, as they lack the tab necessary to reach the charging terminal.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“I had purchased a snap on led work light in 2015 powered by a 7.4v lithium ion battery. Since battery wouldn't charge anymore, I removed it and found enough information to start a battery search on internet. I came across many so called equivalent batterys, but size and amp hours were not even close. Until I found the tenergy website. There style of listing technical specs made it very clear that a certain model battery would not only fit but have a few amp hours more than original. There website was clear and precise and made it easy to pick a replacement, unlike 4 other battery company's selling batterys on the internet. As a mechanic, I use this great light all the time, but snap on doesn't even sell parts for it anymore which means buying a new one for 400.00 bucs or finding a new battery for 80.00. tenergy came threw and in 4 days got it installed and charged up and works great again.
Which”
