“I'm hoping their product is good but I don't know because they rely on the postal service to deliver their products which are now 2 days late. The last tracking info from today is " no access to delivery site". Really I've had at least two ups/Amazon trucks on my street today.”
Hello,
Thank you for your feedback.
We like to provide some clarification of our order processing time to prevent any misunderstandings.
- Order processing: 1-2 business days
- Standard Shipping Time: up to 3-7 Business Days
After reviewing your order, we see that the order was placed on July 29th and was shipped out the next business day, July 30th. Base on the tracking, the package was delivered on August 7th, which is within 7 business days.
Please note that there are some unforeseen delays with USPS currently. We assure you that is NOT the norm for USPS, and apologize for any conveniences this has caused.
Kind Regards,
Tenergy Support Team
“I have always bought my batteries for my Arlo from tenergy but I've never been offered a coupon or discount on them and I noticed that the price has increased a lot.”
“Web site was very user friendly, prices even with shipping were cheaper than buying locally. My order arrived a day early, I am very satisfied with my entire experience with Tenergy Power!”
“My recent purchase of replacement batteries from Tenergy was a great experience. Website was easy to navigate, checkout porcess was easy and products shipped quickly.”
“I needed a replacement chord/charger for my TN 160, when there was no other option to purchase one I contacted Tenergy directly and they came through for me. I very much appreciate all who made this possible. Thank you people at Tenergy. : )”
“Product arrived as described and within the time advertised. Questions were answered very promptly and courteously. Would gladly order from them again. Great job!”
Hello,
Thank you for your feedback. We are sorry to hear about your experience.
After reviewing our email records, we see that one of our representatives reached out to you. The email was sent on July 26, 2024, and we have yet to receive any response to our email.
We would like to remind customers to check the Spam/Junk folder as replies may have been filtered there.
If you need further assitance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
