“I placed my order on 2/14. It's 2/22 now and the tracking isn't updating so I have no idea where my order is. If you are in a hurry buy elsewhere. :(”
Hello,
Thank you for your feedback.
Unfortunately due to weather issues, some orders/shipping carriers may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
After reviewing our email records, we see that one of our representatives reached out to you in regards to the order.
If you still did not receive the package soon, please contact us and we can further assist.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
We apologize for any misunderstandings. After reviewing our email records, we do see your communication with our team, and it's noted the battery packs only come with bare leads and users have to add on their own connector for the application.
For further assistance or need help with a return, please reach out to our Support Team at service@tenergy.com.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
Unfortunately, due to increased demand on shipping carriers during the holiday season, some orders may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
After reviewing your order, as of this time we see that the package is now delivered.
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
Unfortunately, due to increased demand on shipping carriers during the holiday season, some orders may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
Kind Regards,
Tenergy Support Team
“3-7 days standard shipping and we are on day 8 and still no batteries so you guys figure out what my mind set is. . . . . Not happy. But yet you have my money!”
Hello,
Thank you for your feedback.
We like to provide some clarification of our order processing time to prevent any misunderstandings.
- Order processing: 1-2 business days
- Standard Shipping Time: up to 3-7 Business Days (this does not includes weekends)
After reviewing your order, we see that the order was placed on September 25th and was shipped out the same day. Base on the tracking, the package was delivered on October 5th.
We do see in your particular case, there were some unforeseen delays with USPS. We assure you that is NOT the norm for USPS, and apologize for any conveniences this has caused.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
We like to provide some clarification of our order processing time to prevent any misunderstandings.
- Order processing: 1-2 business days
- Standard Shipping Time: up to 3-7 Business Days
After reviewing your order, we see that the order was placed on August 4th and was shipped out the next business day, August 5th. Base on the tracking, the package was delivered on August 15th.
We do see in your particular case, there were some unforeseen delays with USPS. We assure you that is NOT the norm for USPS, and apologize for any conveniences this has caused.
Kind Regards,
Tenergy Support Team
“I'm hoping their product is good but I don't know because they rely on the postal service to deliver their products which are now 2 days late. The last tracking info from today is " no access to delivery site". Really I've had at least two ups/Amazon trucks on my street today.”
Hello,
Thank you for your feedback.
We like to provide some clarification of our order processing time to prevent any misunderstandings.
- Order processing: 1-2 business days
- Standard Shipping Time: up to 3-7 Business Days
After reviewing your order, we see that the order was placed on July 29th and was shipped out the next business day, July 30th. Base on the tracking, the package was delivered on August 7th, which is within 7 business days.
Please note that there are some unforeseen delays with USPS currently. We assure you that is NOT the norm for USPS, and apologize for any conveniences this has caused.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback. We are sorry to hear about your experience.
After reviewing our email records, we see that one of our representatives reached out to you. The email was sent on July 26, 2024, and we have yet to receive any response to our email.
We would like to remind customers to check the Spam/Junk folder as replies may have been filtered there.
If you need further assitance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“I didn't receive a purchase confirmation email or shipping updates. The product is correct and arrived in the time it should have, but I wasn't certain the order was placed and I was suspicious I had been scammed for a few days until the product showed up”
