Name: Powerhouse Fitness
Rating: 1.50

“How is this company still in business??? Avoid at all costs. Bought a cross trainer. Was told it was easy to assemble. They lied to get the sale. It was anything but easy. After sales customer service is non existent.”

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Posted 4 years ago

“Awful company. Spent £700 + and half the machine turned up the rest was damaged. Customer service is non existent. Order at your own risk. No refund...no missing machine...no contact...just email once and ignore you. Pointless chasing. Purposely hang you out to dry. Terrible. Just wish I had order elsewhere. 🥺😡😠”

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Posted 4 years ago

“Awful company. Spent £700 + and half the machine turned up the rest was damaged. Customer service is non existent. Order at your own risk. No refund...no missing machine...no contact...just email once and ignore you. Pointless chasing. Purposely hang you out to dry. Terrible. Just wish I had order elsewhere. 🥺😡😠”

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Posted 4 years ago

“Dishonest and completely inept staff, half my order was damaged in transit. I had to chase and chase to find out why. Was then told replacement item would be dispatched in 48 hours. ZIP. nothing. lie and lie. its embarrassing how dishonest and useless this business is.”

Powerhouse Fitness 1 star review on 22nd September 2020

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Posted 4 years ago

“Wanted some dumbells delivered on a certain day as i was off work, enquired about this and was told if i placed the order now then i would definitely get delivery for the day i wanted. Emma Ramsey was very helpful in taking the order and promising me delivery. Day of delivery and would you believe it they didnt turn up. Contacted customer services and was basically told nothing they can do about even though i was assured it would be delivered on the day i wanted. Another online company that lies so you place an order. Have to wait in now for the order which means missing out on overtime, powerhouse fitness are not bothered about that they just want to take you're money.”

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Posted 4 years ago

“Wish I had read the reviews before I bought from these cowboys. Waited 3 months for them to either repair or replace my faulty new cross trainer. Gave up and asked for refund which I am fully entitled to. They are withholding my money despite knowing the equipment is faulty (Their own technician couldn’t fix) until they collect it. Fine, accept they can’t give me a date for this, although it will be at least a month after requesting. I will have had a 67kg pile of junk, the size of a wardrobe stuck in my lounge for at least 4 months. They don’t answer phones, and I have needed to send so many chasing emails. The worst after care service I have ever encountered.”

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Posted 4 years ago

“Absolutely abominable. £700 dumbbells broke within two weeks, I had to chase and chase and chase for more than a month before someone finally dealt with it and even then, they despatched only one replacement and not the other. Still trying to get someone to just answer the phone or respond to an email. Awful, awful, awful customer service.”

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Posted 4 years ago

“Shameful 1 month after ordering and still only part of the rack has been delivered. Delays in email responses, now cannot seem to arrange collection and refund. Never once have they been proactive or even apologised. If you want a positive customer experience, these are not the guys for you.”

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Posted 4 years ago

“Shocking, They don’t respond to emails or phone calls. Customer service non existent. Can not believe they are still in business ?😱”

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Posted 4 years ago

“Avoid I'm still trying to get an order from February sorted out”

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Posted 4 years ago

“My son has been emailing for weeks to get a refund and collection of exercise bike which is completely broken. It is now sitting on the landing of his block of flats, bubble wrapped and with a notice for the company. He has since moved. No customer service!!!! Take people's money £300 and take no further responsibility.”

Powerhouse Fitness 1 star review on 13th July 2020

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Posted 4 years ago

“Ordered a treadmill from Powerhouse fitness in march, arrived quite quickly considering lockdown. That's where the good service ends, treadmill was faulty, was asked to send a video via email which we did. This was sent to technical support. Weeks later it was suggested we take the treadmill apart to check the fault, sorry but this wasnt happening. We was not prepared to dismantle the treadmill that should have been checked before dispatch. Eventually a replacement was arranged. This had now been going on for so long that we had actually moved house! Our replacement was sent to the new address and they arranged collection of the faulty treadmill from the old address!!! We currently have two treadmills stuck in our garage, we have been unable to check the new treadmill as we dont have the space to unpack it. We have been in contact with the company several times to change the collection address so we can arrange collection. Absolutely terrible customer service, would never deal with them again.”

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Posted 4 years ago

“Faulty item with online order, sent video in as requested, but no ignoring my emails about returning the faulty item. Called, emailed and been on live chat but they are trying there best to make it difficult to return a faulty item.”

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Posted 4 years ago

“If I could have rated less than 1 star I would have selected it ABSOLUTE JOKE of a company Took over 8WEEKS in total for my order to be delivered. Delivery came in three batches and only after numerous and I mean numerous emails did they deliver Finally used PayPal resolution service which was great . Customer service 0/10 and communication the same . Unless you want grief and anxiety don’t touch this company”

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Posted 4 years ago

“Awful customer service, they’re just interested in taking your money and not bothered about anything else. I waited several weeks for the cross trainer to arrive and when it did it was broken Waited another month for an engineer and been told now it’s two more weeks Absolute joke considering I bought the machine for lockdown and we’ll be out soon”

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Posted 4 years ago

“Avoid this business at all costs! my experience with this company is the most frustrating and worst I've had with any company. Save yourself time and effort by using anyone else. Ordered a Rebook Deck on the 23rd of March. They messed up my order and sent me a Rebook Step. Its now the 5th of May (39 days later) and I am still trying to get a refund. They have lied 4 times, saying the item would be picked up by a courier company called XDP Express who are just as useless. No one came to pick up the item, every time a time and date was given. Customer service is non-existent. They have been ignoring my emails, giving me no explanation as to why no one has collected the item. They would email back with another generic email, giving another fictional date to pick up the item, which of course no one came to pick up. To this date, I still have no idea what is going on. As I used Paypal to purchase the item, I have had to get them involved. In summary, if you want to use a company who can't send the correct order, is incompetent, is unable to perform the simple task of arranging a pick up, wont refund you, has non-existent customer service and will hold your money hostage for 39 days and counting... go nuts!”

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Posted 4 years ago

“Avoid this business at all costs! my experience with this company is the most frustrating and worst I've had with any company. Save yourself time and effort by using anyone else. Ordered a Rebook Deck on the 23rd of March. They messed up my order and sent me a Rebook Step. Its now the 5th of May (39 days later) and I am still trying to get a refund. They have lied 4 times, saying the item would be picked up by a courier company called XDP Express who are just as useless. No one came to pick up the item, every time a time and date was given. Customer service is non-existent. They have been ignoring my emails, giving me no explanation as to why no one has collected the item. They would email back with another generic email, giving another fictional date to pick up the item, which of course no one came to pick up. To this date, I still have no idea what is going on. As I used Paypal to purchase the item, I have had to get them involved. In summary, if you want to use a company who can't send the correct order, is incompetent, is unable to perform the simple task of arranging a pick up, wont refund you, has non-existent customer service and will hold your money hostage for 39 days and counting... go nuts!”

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Posted 4 years ago

“Ordered and paid for an item (last one) on Monday, was sent an email saying it was being picked then would be dispatched. Tuesday received email saying that due to a ‘stock discrepancy’ they couldn’t fulfil the order and would be refunded. Waited till today (Thursday) for refund back to bank. Have just checked and apparently the item is in stock. That must have known the item was coming back into stock- could they not have asked if I wanted to delay my order for a couple of days? They’ve also had the cheek to keep me on their mailing list. Like I’m gonna buy anything from them again. Clowns.”

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Posted 4 years ago

“I am so pleased I looked at these reviews - was going to place an order for a £1k bike and now will look somewhere else as Powerhouse Fitness look very unreliable. Thank you for your reviews & hope you get your money back.”

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Posted 4 years ago

“I bought a dumbbell set and I did not receive the weight plates just the sticks. I wrote them and I didn' t get any answer or refund. Really bad, I reported them to the trading standard and i m going to report them to the internet police too.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Powerhouse Fitness Reviews