Powerhouse Fitness Reviews

Name: Powerhouse Fitness
Rating: 1.50

1.5 Rating 151 Reviews

12 %

of reviewers recommend Powerhouse Fitness

Company Reviews

Questions

Metrics

1.5

Based on 151 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 212 729

Location:

Cloberfield House, 57 Beardmore Way,, Clydebank United Kingdom
G81 4HT

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Powerhouse Fitness 1 star review on 12th August 2022

Ghasem F

Powerhouse Fitness 1 star review on 22nd September 2020

Gavin

Powerhouse Fitness 1 star review on 13th July 2020

Anonymous

Anonymous // 01/01/2019

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“They are unreachable by phone and are now also not responding to emails. They sent out an incomplete order, it was missing two 5kg disks so I raised this by email on the day of delivery. I ordered 4 x 10kg and 4 x 5kg disks - they dispatched 5 packages (shown on their dispatch/tracing note) 4 x 10Kg's and 1 package that contained 2 x 5kg disks.. Their customer service rep said she couldn't help and that their transport team would have to help me so I asked to be put in touch with them and she didn't reply! Really dreadful customer service tbh! Steer clear!”

Helpful Report

Posted 4 years ago

“Absolutely appalling customer service. Made several orders before the Corona virus lockdown began, all for items that were in stock when delivery times were 3-5 days. One item (a small bench) arrived after a week. Of a pair of dumbbells only a single dumbbell arrived after about 10 days, with no information as to what happened to the other dumbbell. All my other orders are MIA, no information or updates on their website as to what has happened and it has been over 2 weeks. No response to my emails. They suggest using Live Chat, but it is never working. Seems they have taken money for items they don't have and are just keeping it without informing customers or allowing them any kind of recourse. This is the worst customer service I have seen. Items ordered from other fitness stores after the lockdown began have already arrived.”

Helpful Report

Posted 4 years ago

“No communications! Please answer emails if you are shut let us know! All other companies have now delivered but you don't even respond to emails. Very poor show guys”

Helpful Report

Posted 4 years ago

“Purchased a product worth £600 but never received a confirmation/receipt from the seller. They assured several times via e-mail everything was fine and kept us waiting for over 2 weeks after which they suddenly changed estimated delivery date in FOUR months (!) No further answers to cancellation/refund queries or updates. Lack of customer service, system that doesn't work and seller unable to fulfil orders but yet, still accepting payments. Absolutely disgraceful and deeply disappointing.”

Helpful Report

Posted 4 years ago

“Absolutely appalling. Continuing to take orders whilst not fulfilling existing ones and failing to respond to emails. All methods of contacting this company have been removed - no operative phone lines, no operative web chat and zero response to emails. Coronavirus is NOT an excuse for failure to operate phone lines. These are easily diverted so calls could be taken by members of staff working from home. Failing to fulfil existing orders whilst continuing to take new orders for the same equipment (ie. apparently in stock equipment) is unacceptable. It’s fraudulent. And I mean that in it’s true sense. This company has no intention of delivering your equipment in the timescale that is even now suggested let alone the timescale previously indicated, if at all. DO NOT ORDER FROM THIS COMPANY as you are highly likely to end up out of pocket (to the tune of £2k in my case) and very angry.”

Helpful Report

Posted 4 years ago

“Placed an order early March with 10 day delivery slot . Have now sent 2 emails and tried calling but no response and the phones arent being answered. Poor customer service isnt the case its non existent.”

Helpful Report

Posted 4 years ago

“Placed an order, waited for 10 days so chased them up and they came back to me to me saying my order was cancelled for no reason.”

Helpful Report

Posted 4 years ago

“Terrible company lying about stock, taken money no refund! AVOID!”

Helpful Report

Posted 4 years ago

“Quick to take money for goods they said were in stock and had delivery dates of 1 week.... 2 weeks later I decided to chase up my delivery only to be told middle of May stock would be now be available. Couldn’t have informed me sooner !!!! Waiting for me to contact them is not acceptable service ... So now waiting for refund of nearly £1k so I can try and purchase from a company who has stock..... Why pretend you have stock ??? Why take my money ??? Why no information about my order ??? Will never use again !!!!!”

Helpful Report

Posted 4 years ago

“I don't even know where to begin. I've since been blocked off both their Facebook page and Instagram for daring to speak to other customers about the whereabouts of everyones money and orders. It's very simple what they've done and it's exactly why they've blocked me. Powerhouse continued to take money from customers knowing that they didn't have any stock of the products being ordered. They won't respond on the phone, chat or email. They're delaying responding to customers until they get stock again... If you look on comments it shows certain people having being contacted to advise the product they ordered is now out of stock and due the end of May. They're not responding to people because they can hold off as long as possible until they get stock. Otherwise they will have to refund you and also anyone that has requested a refund or cancellation too. Tell me, in this time, if this company go bust, as a lot of businesses are... Where does that leave you with your money? It doesn't. It's disgraceful what you have done as a company and you know it otherwise you wouldn't have blocked me! I have received my refund today after speaking with Paypal about their activity and what they're doing. 400 comments and increasing by the minute of customers who have no orders, no replies, half orders.... Shocking!”

Helpful Report

Posted 4 years ago

“Very bad support. Nearly 3 week delivery with an item in stock .Shame!”

Helpful Report

Posted 4 years ago

“Avoid using this company at all costs. Well aware that under the circumstances a company like this will be incredibly busy but how hard is it to communicate with customers in regards to their orders? Quick enough to take the money out your account (no problems there surprisingly) but they don’t answer emails or pick up the phone when trying to find out whether the order has been sent out or even processed at all. Shambles of a company. Avoid!”

Helpful Report

Posted 4 years ago

“Weeks ago I ordered a weight bar with a set of weights. Weeks later the bar turned up and the driver said 'he had mislaid the corresponding weights'!! Nobody at the company is answering the phone, they are also not replying to my emails. This is ABSOLUTELY appalling service. They have taken my money so I am now unable to purchase from a different company until this is resolved. I have even tried to write to the CEO and had no reply from him!! I am fully intending to take this to the press to show the total exploitation of what is a national disaster right now. A despicable company who take your money and fail to respond.”

Helpful Report

Posted 4 years ago

“Had to cancel order after the worst customer service. Made order, no communication for 9 days but they took the money quickly enough. Still waiting for confirmation of cancellation and refund. Genuinely awful experience. Will never use them again.”

Helpful Report

Posted 4 years ago

“Took over a week to advise no stock. Customer care team is laughable. Decided to email and question me about my instagram comment morr rather than update me on my order. Really bad customer service. DO NOT BUY”

Helpful Report

Posted 4 years ago

“Made a 1.4k order on Wednesday 18/03/20 (estimated delivery was 3-5 days). On Thursday 19/03/20 I contacted the customer service team to make sure everything I ordered was in stock and was told that all the rubber plates I ordered were now out of stock so I changed them all to cast iron. (Everything else I ordered was fine so no problems) So far I have received only 2 X 10kg plates. And no dispatch for any of my other purchases and impossible to get hold of anyone. (I understand its a busy time, but seems they are really struggling. They are still continuing to accept orders on their site, maybe this should be paused to allow them to concentrate on the order they already have). Seems like they have possibly sold items they don't have in stock. Although everything I ordered was shown as in stock and this was again also clarified to me by a customer service rep on the 19/03/20 but still no dispatch. I would have rather just have been told they don't have it so I could have shopped elsewhere. I also ordered other items from the likes of Komodo sports and sports direct on the same day and they all arrived within 3 days. I chose to buy with powerhouse fitness as I have previously shopped with them back in 2015 and everything was excellent so I trusted it would be this time (order number 400106011 07/09/15). However will definitely consider shopping elsewhere in the future now.”

Helpful Report

Posted 4 years ago

“Awful. Late and hasnt arrived wont answer the phone, emails or comments on social media ... terrible company, con”

Helpful Report

Posted 4 years ago

“Terrible non-existent customer service and delivery. Goods arrived late and broken - issues were not resolved.”

Helpful Report

Posted 4 years ago

“I have purchased a spin bike several months ago. It hasn't been moved from where it was set up and after a few months of using it I noticed one of the peddles wasnt turning smoothly anymore... After back and forth emails from various "customer service" personnel over the course of many days being fed a load of fables and having the buck get passed from person to person, department to department - I am now being ignored and phonecalls are not being answered!! To say that I am unhappy is an understatement. And I urge anyone reading this to seriously reconsider their options.”

Helpful Report

Posted 4 years ago

“I wouldn't even give them 1 star to be honest! It has taken over a week to receive my order and now I have found that it is faulty! I have called them at least 10 times and no one picks up, you can only leave a message and no one has called me back. I have sent numerous emails just to be sent an automated response back! I have never experienced such awful customer care! I will NEVER be using this company again... So terribly frustrating and dissapointing!”

Helpful Report

Posted 4 years ago

Powerhouse Fitness is rated 1.5 based on 151 reviews