Powerhouse Fitness Reviews

“ I bought a proform cross trainer, it broke 9 weeks ago, it took 4 weeks for you to indicate it could not be repaired and I have now been waiting 4 weeks for a refund. I keep being told you need to wait for the manufacturer but the contract I have is with you. Terrible service and attitude. CFlealy a poor service and poor products a relative bought the same machine and it also broke in the same way. Avoid. ”

“ Faulty rower took 5 weeks to collect. Then was promised an immediate refund due to the inconvenience and I’m still waiting for the refund or a manager to have the decency to call and ensure this was processed. After sales very poor and accounts department issuing refunds are even worse! Avoid ”

“ Refund for a faulty treadmill awaited 1 month on. This company treats customers with contempt. Avoid. ”

“ The first bike I had one of the cranks snapped and I was given the option for a full refund or the bike be replaced. ”

“ I wonder if this is a delay tactic in order to not return my money? Apparently, another 10 days wait for refund if/when items collected. ”

“ DO NOT BUY FROM THIS COMPANY! I purchased a Taurus Z9 Pro Racing bike for £1200. We have used it 5 times and the gears no longer work. We have tried to contact customer services but they never answer nor respond to our emails. I am stuck with a bike that cost me £1200 and does not work. I want a refund immediately! ”

“ So nearly 3 weeks on I have no rowing machine, no refund and a broken one taking up space in my house. ”

“ I have provided customer service with a video demonstrating the problem two weeks ago but have not yet been offered a solution ie a repair, replacement or refund. ”

“ To be fair, I was offered a refund but due to my address being outside the UK, there was uncertainty about the timeframe for collection due to covid/courier problems, and therefore any refund anytime soon. ”

“ If I could give no stars for this company it would still be more stars than they should be given. I purchased a rowing machine from them and after a while the pulling cord snapped. This was not unexpected as it is, in my opinion, a consumable part which will deteriorate due to fair wear and tear over time. I contacted Powerhouse Fitness "Customer Service" (a misnomer if ever there was one) and was told that I needed to send an email to the Technical Department, telling them what the problem was and to include a photograph of the part and that they would get back to me and let me know if I could have one (their words). Lauren said she would email the address and added it could take up to a week for the technicians to respond as they were a bit busy. I sent the email as requested complete with a description of the part (as identified from the instruction manual), a photo of the part (to remove any ambiguity) and even the part number (from the exploded diagram in the instruction manual) Twenty days later I had heard nothing so I tried to make contact via their online chat. Forget that ... I was told I was 5th in the queue, then 4th and that the expected response time was 4 minutes. I waited 40 minutes, they didn't answer. So I phoned and eventually my call was answered. I explained the situation and the employee asked what my order number was. As nobody from Powerhouse Fitness had given me an order number I didn't have one. I said I didn't have one and the employee immediately cut the call. So don't expect any support or after sales service from this company. Judging from the number of negative reviews they have I am not the first and am sure I won't be the last. Customer Service? Don't make me laugh. If Powerhouse Fitness had invested any money in creating and training a customer service team they should demand a refund from the trainers and employee some monkeys instead! ”