Power Tools UK Reviews

Name: Power Tools UK
Address: Lumsden Stuart Ltd, 11A Law Place, Nerston Industrial Estate, Glasgow, South Lanarkshire
Rating: 4.71

4.7 Rating 2,138 Reviews

93 %

of reviewers recommend Power Tools UK

4.7

Based on 2,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01355 234328

Email:

info@powertoolsuk.co.uk

Location:

Lumsden Stuart Ltd,
11A Law Place, Nerston Industrial Estate,
Glasgow
South Lanarkshire
G74 4QL

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Power Tools UK 5 star review on 18th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yet to receive delivery from Parcelforce who told me it was being delivered on Monday then tried to deliver on Saturday when I was out. Not trying again for a whole week.”

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Posted 2 years ago

“Spot on hope to deal again soon 👍”

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Posted 2 years ago

“They supplied what I wanted and to schedule. The OEM describes it as a discontinued product, so I was pleased to find one available.”

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Posted 2 years ago

“The item you sent was not brand-new had been previously used”

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Posted 2 years ago

“Excellent service. Thank you”

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Posted 2 years ago

“The trolley was of the quality expected. Delivery was made soon after the order”

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Posted 2 years ago

“Excellent service and product information”

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Posted 2 years ago

“I purchased a Makita battery lawn mower from Power Tools UK due to a good price compared to other suppliers. Order arrived on time as expected. I would recommend and definitely purchase from Power Tools UK again.”

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Posted 2 years ago

“👍👍10101011111000000”

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Posted 2 years ago

“This drill arrived very quickly and was the cheapest I have seen for sale will be buying more stuff and so will the rest of the lads from our company”

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Posted 2 years ago

“Power Tools UK have a good range of stock but they charge for delivery and the delivery takes a long time. Little information was given about the delivery until I emailed them asking what was happening with the delivery. (I did get a prompt reply to my email). I have not used this company before, I bought a drill as no one else had one in stock. Get the delivery to free next day (like most of the other tool stores) and I will come back.”

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Posted 2 years ago

Hi Paul Thanks for giving us this feedback, it allows us to look into our system to check how things are working or why you raised points against us on this occasion. I have looked into the overall way we handled and processed this order and am a little unsure exactly where we went wrong. You were good enough to place your order at 22.13pm on Saturday 23rd April, we picked this up during business on Monday and processed it through our system shipping out on Tuesday 26th by Parcelforce with an SMS message sent through to you at 20.35 that evening. Our standard shipping service is 48hrs, notification was sent at 8.03am on the 28th advising of out for delivery with delivery completed at 12.18pm the same day. As per the individual product page, we show the delivery schedule as a maximum of 3 to 4 working days, we do not work at weekends, at all times we try to improve this schedule and on this occasion, I fully acknowledge we squeaked into the delivery window to you but I do understand your frustration on this occasion Loading on the warehouse can be difficult at times, some weekends we are extremely busy as per the weekend of the 23rd, thanks for pointing out your frustration I will look at future weeks to see if any improvement can be made. Regarding your comments on shipping charges, unfortunately, I have been unable to locate a logistics company that offers us "free carriage" the cost has to be either buried in the price of the goods or as we prefer a base charge towards the cost per order Many thanks for your business and taking the time to drop us useful feedback, I hope we may be considered as a possible line of supply in the future Regards Lumsden Stuart Director Power Tools UK

Posted 2 years ago

“Excellent. Thank you.”

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Posted 2 years ago

“Ordered without problem. Arrived earlier than expected. No issues. Pleased with the service”

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Posted 2 years ago

“Still haven’t received boots ordered 10 days”

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Posted 2 years ago

Dear Mr Edwards Thanks for highlighting the late shipping of your order, you should eventually get delivery today Wednesday 4th May. The guys did not advise you that our stock shipment due late last week and already advised to you, did not arrive before the holiday weekend. This meant we shipped your boots on our return yesterday Tuesday 3rd May again without advising you of the situation I apologise for the lack of information keeping you in the loop and understand your overall frustration having agreed to the initial delay in shipping Thanks for taking the time to point out our lack of service on this occasion, we will learn from this shortfall Regards Lumsden Stuart Director Power Tools UK

Posted 2 years ago

“Found the company when i googled a new blade for my mitre saw even with delivery charge was a lot cheaper than anywhere else”

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Posted 2 years ago

“GREAT SERVICE. THANK YOU”

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Posted 2 years ago

“Was very pleased with my new tool A+”

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Posted 2 years ago

“I’d been planning on getting this mower for some time, found huge variations in price so sent sometime looking for the best price and Power tools UK is where I found it. It came in cheaper than the other sites I found even when you added the postage. Very pleased.”

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Posted 2 years ago

“Great product at a great price. Delivery on time as promised. I have loads of Makita tools and this is a great addition.”

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Posted 2 years ago

“Excellent service and delivery. Great telephone support and very fast check of my order status and delivery ETA”

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Posted 2 years ago

Power Tools UK is rated 4.7 based on 2,138 reviews