Power Tools UK Reviews

Name: Power Tools UK
Address: Lumsden Stuart Ltd, 11A Law Place, Nerston Industrial Estate, Glasgow, South Lanarkshire
Rating: 4.71

4.7 Rating 2,138 Reviews

93 %

of reviewers recommend Power Tools UK

4.7

Based on 2,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01355 234328

Email:

info@powertoolsuk.co.uk

Location:

Lumsden Stuart Ltd,
11A Law Place, Nerston Industrial Estate,
Glasgow
South Lanarkshire
G74 4QL

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Power Tools UK 5 star review on 18th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was supposed to be delivered on 30/9/22 and not received yet”

Helpful Report

Posted 2 years ago

Good afternoon David First can I thank you for choosing to place your business with us at Power Tools UK, and taking time to drop us a review regarding shipping the machine to you. You are of course correct in the statement that you should have received the shipment of Friday 30th September instead of Saturday 1st October. I downloaded the full tracking report on this one and the Trunker was late getting into Aberdeen Depot from Edinburgh, does not explain why, at 8.18am missing the delivery vans that had already left for the Friday deliveries in outer areas. Frustratingly your machine lay in central Aberdeen for 24hrs before the vans again left on Saturday 1st October when you received the machine 24hrs late Apologies for any inconvenience caused with this late delivery, I have instructed our c/control department to refund the cost of the carriage on this occasion Regards Lumsden Stuart Director Power Tools UK

Posted 2 years ago

“Having made an online order, I quickly received a message to say PT could no longer fulfil the order as they were out of stock. But, I received my refund in quick time and wasn’t kept waiting for days and even weeks. So whilst we didn’t do any business as such, I would say that my experience was a positive one.”

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Posted 2 years ago

“Just bought a Dewalt 18v brushless strimmer at a good price, with quick delivery and very good overall service. Would be pleased to use them again”

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Posted 2 years ago

“Great service. Will use again.”

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Posted 2 years ago

“Slightly authoritarian sales assistant on the telephone was very off putting. I cannot understand why you cannot place an order with a credit card with a different address to where you want the order to go. All other companies do this, what has fraud prevention got to do with anything? Unlikely to purchase through them again. Extortionate delivery charges as well.”

Helpful Report

Posted 2 years ago

Good Morning Wendy Following on from your review of our company I would like to try and answer some of your criticism, hopefully that may go some way to explain some of the steps we take to secure all our customer transactions. Due to banking step-up of credit card security through two way certification of any transaction conducted through a website we are no longer able to take telephone payment as we do not have access to some of your security information required to complete manually. This also partly explains why we, with many other companies, no longer delivering to 3rd party private addresses, however as you would have been aware when placing your order with us, we do offer a 3rd party business address as an alternative drop point. Regarding the £5.75 + vat logistics charge that you detail as extortionate, we clearly show that all orders carry a basic carriage charge throughout the site, there is no such thing as carriage free, it is either built into the price of the goods or shown as a separate charge. I am at somewhat of a loss why you would place your business for a pair of Buckler Rigger Boots with us if you felt so strongly about a £5.75 charge when there are at least 6 other Buckler stockists on the internet? I hope that this explanation might go someway to answering your criticism of our company and security methods of safe trading. On a more positive note the Rigger Boots purchased are superb high quality waterproof footwear that will give professional service over the coming months and years Regards Lumsden Director Power Tools UK

Posted 2 years ago

“I haven't had the chance to use the tool yet but as far as the purchase was concerned you could not want for better. In a nutshell, the price was right and the correct item was delivered in a matter of a day or two (It was over the weekend too).”

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Posted 2 years ago

“I found you guys with the best price online for a Dewalt battery Strummer. It was delivered within 2 days to my local post office which was more convenient for me because of work commitments. On unpacking it i found 2 handle screws missing, i called the next day and they were sent straight and i received them within 2 days. Very happy with the product and the customer service. I would definitely use them again.”

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Posted 2 years ago

“I ordered online and had an acknowledgement at once. Email confirming despatch and delivery was done within 3 days. Well packaged and exactly as ordered, very pleased with the service.”

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Posted 2 years ago

“Delighted with my purchase. Excellent price for product ordered and speedy delivery. Will definitely use power tools uk again. Would highly recommend.”

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Posted 2 years ago

“A good price, delivered within 5 working days, happy days”

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Posted 2 years ago

“Great price - fast delivery - would use again.”

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Posted 2 years ago

“The boots fit well.”

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Posted 2 years ago

“Had a few orders now and can't think of a single complaint to make. Orders always to the letter and arrive in good time.”

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Posted 2 years ago

“Great company to do business with run by a team of people who deliver up and above expectations”

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Posted 2 years ago

“Fast and efficient service very pleased”

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Posted 2 years ago

“Items not received”

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Posted 2 years ago

“Efficient service. Good prices. Will use again”

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Posted 2 years ago

“Great service at a good price with good communications and very fast delivery.”

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Posted 2 years ago

“First time I have used PTUK, response to purchase was quick and product competitively priced. Their courier (post office - parcel force) was excellently tracked and delivered on schedule.”

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Posted 2 years ago

“Quick delivery and no hassle. Would definitely recommend”

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Posted 2 years ago

Power Tools UK is rated 4.7 based on 2,138 reviews