Power Tools UK Reviews

Name: Power Tools UK
Address: Lumsden Stuart Ltd, 11A Law Place, Nerston Industrial Estate, Glasgow, South Lanarkshire
Rating: 4.71

4.7 Rating 2,138 Reviews

93 %

of reviewers recommend Power Tools UK

4.7

Based on 2,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01355 234328

Email:

info@powertoolsuk.co.uk

Location:

Lumsden Stuart Ltd,
11A Law Place, Nerston Industrial Estate,
Glasgow
South Lanarkshire
G74 4QL

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Power Tools UK 5 star review on 18th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My choice of Dewalt has been proven right. I am Very pleased so far with this power tool. The service provided by Power Tools UK was excellent.”

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Posted 1 year ago

“Good price and quick efficient delivery”

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Posted 1 year ago

“Tool delivered was clean and undamaged. The packaging was squashed, opened and torn down o e edge. Even the DHL guy was embarrassed.”

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Posted 1 year ago

“I haven’t reduced my parcel and it’s been over a week!”

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Posted 1 year ago

Dear Mr McNeil Further to your feedback regarding the level of service from our company, can I set-out the circumstances that led to the hold up in delivery. You were good enough to place your order for a Milwaukee Mitre Saw on the evening of Saturday 23rd September, and received a confirmation e-mail address from us asking you to double check all information shown as correct. We e-mailed you on Tuesday 24th September requesting clarification of the card details against the delivery address requested, possibly inadvertently asking for a 3rd party private address drop point when it clearly states during the order process that we do not deliver to 3rd party private addresses. We again requested clarification from you on Monday 2nd October as we had not had instruction from you regarding a safe drop point. You spoke to one of my colleagues on Wednesday 4rd October and were able to confirm information we required followed up by e-mail confirmation for us. We shipped the Mitre Saw yesterday 5th October for a scheduled delivery by DHL today Friday 6th October, the DHL website confirms that the saw is out for delivery early this afternoon. We try at all times to assist with clarification of incorrect information supplied but there is only so much we can do without the assistance of the customer. If you had input information correctly against your current card you would like most customers received the saw within two days instead of two weeks. We cannot be held responsible for this delay and find your comments and rating unjust on this occasion. If we are wrong I will hold my hands up and learn from our mistakes but when the problem lies out with my control if is very frustrating to receive this feedback. To end on a more positive note can I thank you for originally choosing to place your business with us at Power Tools UK, for obvious reasons you have not had the opportunity to use the saw but I can confirm that you have purchased one of the best 254mm Mitre Saws in todays market, it's a fantastic machine. Due to the value please remember to register the saw directly with Milwaukee within 28 days of the invoice date to receive an extra 24 months warranty FOC taking the total cover out to 36 months Thanks Lumsden Director Power Tools UK

Posted 1 year ago

“Fantastic service great delivery would definitely recommend made up with purchase”

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Posted 1 year ago

“Easy to order and good delivery”

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Posted 1 year ago

“Yes Ok 10/10”

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Posted 1 year ago

“Helpful advice. Early Delivery. Good product.”

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Posted 1 year ago

“I've already done this!”

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Posted 1 year ago

Dear Mr Warren We are concerned about your comment regarding responding to our request for feedback and possible duplication we are unaware of. Our system works on a request for review, one per order, some 5 days after the order is placed on our system and importantly cannot be duplicated once a customer has been good enough to respond. Having cross-checked our systems in case you placed more than one order recently, we can only see the order placed on the 18th September 2023 responded to with comments about duplication. Also we cannot see any information left by you through our REVIEW.IO dashboard, as this is the only channel we use to request feedback could you be mistaken and have responded to another supplier using the same style of software to request a review?. The positive outcome of this is your comments only relate to feedback and not to the quality of goods or levels of service from us which is great from our side. We hope this gives you some useful information regarding your feedback and our system. Many thanks for your business and time taken to respond, we hope that we may be given the opportunity to serve in the near future. Please remember to register your machines directly with the manufacturer to receive a further 2 years free warranty, this must be completed within 28 days of the invoice date Regards Power Tools UK

Posted 1 year ago

“Very very good company to deal with fast unbeatable and friendly to deal with”

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Posted 1 year ago

“Ordered DeWalt combi drill and battery. Good experience from website to delivery.”

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Posted 1 year ago

“Good service, thanks”

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Posted 1 year ago

“Perfect service. Thank you very much”

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Posted 1 year ago

“I still haven't received the order”

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Posted 1 year ago

Dear Mr Kushnir Further to your comments concerning the supply of a 110v Makita Charger against order number 1000255765. We confirm that a full and complete refund against your payment of £85.98 was processed on the 19th September with an e-mail confirming the refund was sent on that date. As you are aware we did contact you about this order and tried to service with the information supplied but were unable to complete on this occasion. Regards Power Tools UK

Posted 1 year ago

“All good, quick delivery.”

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Posted 1 year ago

“For the Milwaukee Pack out 3 drawer chest, just usual top quality. First time buying from Power Tools uk, 3 comments:- Excellent price Extra quick delivery Description incorrect as it did specify dividers for all 3 drawers, when arrived only dividers for one. On calling, the salesman was apologetic and said I could return the item, an offer I never took up as too much work repacking and dropping off at PO.”

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Posted 1 year ago

“Item still not received. Only communication has come from me contacting them”

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Posted 1 year ago

Dear Ms Douglas We are unsure where your comments are placed as your order for size 6 Buckler Boots have been returned to us confirming that you ordered the wrong size and requesting assistance for replacements. Not only have we received the boots back for you but a refund for the goods was completed on the 18th September with an e-mail sent confirming our action closing your original order with us. Regards Power Tools UK

Posted 1 year ago

“Am still waiting for my order. I have received no correspondence regarding why my order hasn’t arrived yet.”

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Posted 1 year ago

Dear Mr Stoneham With reference to to your order 1000255009 dated 23rd August, we e-mailed you on the day we received the order requesting further information regarding the billing and delivery address. We again e-mailed you on the 28th August reminding you that we did not have a reply and again asked for clarification. On the 12th September we eventually received the information from you allowing us to process and ship the goods out to the address requested. Your order was delivered at 10.23am on Wednesday 14th September following information given to us on Monday 12th that we had requested twice from you for safe delivery. We are somewhat at a loss that you state "no correspondence" from us when posting this negative review on the 11th September but iPhone the relevant information back to us the following day 12th September? Regards Power Tools UK

Posted 1 year ago

“Prompt response and earlier than expected delivery.”

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Posted 1 year ago

“Brilliant. Great range of tools which are easy to select. The delivery service was quick and the pricing was extremely competitive.”

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Posted 1 year ago

Power Tools UK is rated 4.7 based on 2,138 reviews