“I switched Electricity provider with Power to Switch as I was coming to the end of my contract with SSE. The application didn't ask me to specify a date on which I would like to swap, so I assumed this would sorted out between the Electricity providers. But Budget Energy took over 4 days before my contract with SSE expired, so I was charged with an early contract exit fee. Power to switch should clarify that you should always wait until your contract has expired before completing the application.”
Hi Sam—we're sorry to hear your switching experience was not what you expected. We do try to ensure people are aware of what they can do to avoid any exit fees and to make sure the switch proceeds smoothly. We suggest checking the terms and conditions of their current contract as to whether an exit fee would be applied prior to switching with us. You can find this in both our FAQs and in our blog (https://powertoswitch.co.uk/exit-fees-and-when-do-they-apply/). In this article we advise that to avoid exit fees you should "wait until you’re out of your initial contract term with the supplier and then you’ll be able to switch suppliers without worry of being hit with an exit fee".
We appreciate the feedback and it will be used to improve the customer experience when using our site. We will examine how to present information on when an exit fee may apply as part of the comparison process. We understand people may not always review our FAQ's or switching guide so this may help make this information clearer and more prominent.
“Process was very straightforward and Switch was set up quickly. My new provider (budget energy) however made an error on their end and in the end it took over a month before I realised the switch hadn't gone through. I've been assured that this is a budget energy issue though rather than an issue with power to switch.”
Hi Paula, we're so sorry to hear that you had trouble with your switch.
By our records, your switch request was handled correctly and passed along to your new supplier without any problems. We have since contacted your new supplier, who informed us that they had been in contact with an issue regarding the details you had provided. In order to solve this issue, we would recommend getting in contact with your new supplier. Are you still interested in switching to this new supplier?
If you would like further assistance or advice, we'd be happy to help. Contact us at hello@powertoswitch.co.uk and we can answer any further queries there.
“I would encourage everyone to use this service. Provides a comprehensive analysis of what each electricity supplier charges & to easily decide to switch. I had no hesitation to make the change & will save in excess of £600 annually. No brainer”
“You did not do the switch I did!! After I filled in online form I rang new company and they had not received a request from you to change so I did it myself. I have already sent you an email about this, so I don't know why you have sent did this one when you did nothing!!”
Hi Asheligh, we're so sorry to hear that you had trouble with your switch. We communicated with you via email and telephone and we'd love to discuss this further with you, if you can contact us at hello@powertoswitch.co.uk.
Hi Leann, we're sorry to hear that you did not have the switching experience we pride ourselves on. Currently, we do not have a record of you contacting us about this problem, and so unfortunately we were unaware there had been an issue with the process. We'd love to discuss this with you, if you can contact us at hello@powertoswitch.co.uk.
“I was apprehensive about switching providers but I have to honestly say that power to switch made it so easy, and saved me a load of cash into the bargain.”
