“I wanted to change our electricity supplier & power to switch made everything so easy for us to do it! They listed the various companies & this explained which was the best switch for us eg monthly variable direct debits. We have now left our previous company & started with our new one. It took about 3/4 weeks.”
“Three times I have tried to use Power to Switch to change my electricity supplier and nothing has happened.
I will in future contact the supplier directly.”
Hi Hugh, we're so sorry to hear that you experienced an issue with the switching process. We see your switch completed on our site and was processed to your new supplier. We are happy to reach out to your new supplier to find out if there has been any issue with the switch process or any reason why the switch may have been rejected. Also be aware it can take over 21 days for a switch to complete due to a 14 day cooling off period and further 7 days for the switch to complete. If you would like to discuss this further, you can contact us hello@powertoswitch.co.uk.
“Very easy to use, very easy to understand and gives not just one suggestion but lists a few. When I had made my choice from the selection the "switch" was reasonably quick and simple - Oh, and I will hopefully be several hundred pound better off!”
Hi there – we're so sorry to hear that you did not have the switching experience we pride ourselves on at Power to Switch.
We have investigated this issue and can confirm your switch was processed to Budget Energy after you submitted it on our site. We have a 'sent and confirmed' status which means it was successful in being sent. We contacted Budget Energy on your behalf, and have found that while your information was passed along correctly to your new supplier, there was an issue with the details submitted in relation to the meter point number (KPN) and property postcode.
We have been informed that Budget Energy has attempted to contact you via phon and have not been able to get through (but have left a voicemail). We would recommend you contact Budget Energy on 0800 012 11 77 in order to resolve this issue.
If you need anything else, we're happy to help at hello@powertoswitch.co.uk.
Hi Charlie, we're so sorry you didn't have the switching experience we pride ourselves on. We checked your switch record and can confirm it was processed to your new supplier as expected on 1st April. It appears this was missed by your new supplier as when we queried the status of your switch they reviewed their system and found the missing application. If you have any further issues, please contact hello@powertoswitch.co.uk.
Hi Douglas, we're so sorry you didn't have the switching experience we pride ourselves on. Typically, the switching process takes 21 days, which allows for a 14 day cooling off period, in which you can cancel your switch at no charge. We checked your switch record and can confirm it was processed to your new supplier as expected on 2nd April. We have a 'sent and confirmed' status returned so there was no issue with the details provided. It appears this was missed by your new supplier as when we queried the status of your switch they reviewed their system and found the missing application. If you have any further difficulties, please get in contact at hello@powertoswitch.co.uk.
“Very easy with absolutely no problems at all would recommend anyone wanting to find a better deal and change to a cheaper supplier use Power TO SWITCH.”
“I cannot write a positive review as I’m still being charged by SSE and have had no word from Firmus about the switch and opening a new account. Very slow progress if any.”
Hi there – we're really sorry to hear you haven't had the switching experience that we pride ourselves on. We're currently investigating this case and will get back to you about it as soon as we know more. What are best contact details to reach you?
