Premier Research Labs Reviews

Name: Premier Research Labs
Address: 3500 Wadley Place, Austin, Texas
Rating: 4.67

4.7 Rating 710 Reviews

91 %

of reviewers recommend Premier Research Labs

About Premier Research Labs:

For many years, Premier Research Labs has had a sterling reputation as the world's leader in cellular resonant nutrition technology. We have strived to become the industry leader in excipient-free, preservative-free, premier quality nutritional products and super foods.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most disgusting thing I have ever tasted. I’m sure it is really good for you, but I couldn’t stomach the smell or the taste. Plugged nose and all. Bleh 🤮”

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Posted 2 months ago

Hello, Pamela! Thank you for taking the time to share your feedback. We’re sorry to hear that the taste of Resveratrol, Premier didn’t meet your expectations. Since this formula is probiotic-fermented to support better nutrient absorption, it does have a naturally distinct flavor. We truly appreciate your honest input and understand that taste preferences can vary. We will be reaching out to you directly to address your concerns. In the meantime, if you have any further questions, please don’t hesitate to contact us at (800) 325-7734 or info@prlabs.com. Our team is available Monday through Friday, 8 AM – 6 PM (CST), and we’re happy to assist you.

Posted 2 months ago

“This is so bizarre. Never received first order, emailed you, you said you sent a replacement. Never received that one and now you’re asking for my review. Can you please send confirmation or tracking number as my order has never been received”

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Posted 4 months ago

Hi Jeanne: We’re truly sorry for the inconvenience and the trouble you’ve experienced with your order. We will follow up with you directly today to resolve this. You can always reach us at 800-325-7734, Monday to Friday, 8 AM to 6 PM CST, or via email at info@prlabs.com. Thank you for your patience, and we’re here to make this right!

Posted 4 months ago

“I ordered 2 different products. One was delivered on a timely basis. One still has not been delivered. When I phoned, I was told that the product was on back ordered. I was not told that information upon ordering, I was charged for the item, and I still have no update. So premier has failed me on this order”

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Posted 4 months ago

Hi Shawn: Thank you for bringing this to our attention, and we sincerely apologize for the delay and the inconvenience this has caused. We understand how frustrating this situation is and will follow up with you directly to address the issue and provide an update on your order. If you need immediate assistance, please don’t hesitate to contact our customer service team at 800-325-7734, Mon - Fri, 8 am to 6 pm CST.

Posted 4 months ago

“I am very disappointed that PRL has remained so complacent when it comes to offering moral packaging alternatives. Recycling is a sin from God's perspective. Physical damage is caused by sin.”

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Posted 6 months ago

“I have an auto ship order for the Vitamin D and was just notified it was out of stock?! No explanation or when it’s expected to ship. Poor customer service in my opinion.”

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Posted 7 months ago

“I called 3 times to order and no one called me back I was having a difficult time navigating your online platform but finally figured it out So it wasn’t great”

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Posted 7 months ago

Thank you so much for sharing your experience with us,Dr. Nahama. I’m truly sorry to hear about the difficulties you faced with our website. We’ll be reaching out to you directly to address the issues you encountered and to work on making improvements. Your patience and understanding mean a lot to us, and we’re committed to making things better based on your feedback. If there’s anything more you’d like to discuss or if you need further help, please don’t hesitate to get in touch. Thank you again for your understanding and for giving us the opportunity to address these concerns.

Posted 7 months ago

“I enjoy your products. Unfourtunately I have not received this order yet...”

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Posted 9 months ago

“I couldn't place my order for weeks because the system did not allow the shipping and billing addresses I provided. After trying for 30 minutes, I reached out to customer service via email for help, but didn't hear back from them for about 10 days so I sent a second email and they responded. Then I was finally able to go to my cart and place my order. This was an unnecessary delay. 1. To have that much difficulty on your system (I have no difficulty with this on other order systems and 2. To not hear back from customer service until after a second email to them. Please fix these two issues. Thank you.”

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Posted 10 months ago

“Arrived open and without lid, had to throw the powder supplement away”

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Posted 10 months ago

“My product smelled rancid and I have been promised a refund which I haven’t received. I have noticed an overall decline in quality in the past couple of orders. I will partner with other companies in the future.”

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Posted 1 year ago

“My client needed and overnight shipment before she left the country. I paid for overnight and it was shipped two days late. It was delivered on the day she left. After she left. I’m dissatisfied.”

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Posted 1 year ago

“I ordered products to two different addresses. One arrived broken and empty. The other never arrived at all. I’ve emailed them twice and no one has responded to me in 5 days. Very poor experience.”

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Posted 1 year ago

Premier Research Labs is rated 4.7 based on 710 reviews