Pramcentre.co.uk Reviews

Name: Pramcentre.co.uk
Address: Glasgow Pram Centre25 - 29 McFarlane Street, Glasgow
Rating: 4.32

4.3 Rating 2,480 Reviews

82 %

of reviewers recommend Pramcentre.co.uk

4.3

Based on 2,480 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0141 552 3998

Email:

accounts@pramcentre.co.uk

Location:

Glasgow Pram Centre25 - 29 McFarlane Street
Glasgow
G4 0TL

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Pramcentre.co.uk 5 star review on 27th April 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong item delivered!!”

Helpful Report

Posted 9 years ago

Hi Christina, I am so sorry that you have received the wrong item, I would be more than happy to help in rectifying this for you, Please contact me on natalie@pramcentre.co.uk at your earliest convenience and I will look into this further for you. Many Thanks, Natalie

Posted 9 years ago

“STILL WAITING ON ORDER TO BE DELIVERED AFTER 3 WEEKS . POOR SERVICE . CUSTOMER SERVICE - NONE . LIARS”

Helpful Report

Posted 9 years ago

Hi Robert, Thank you for taking the time to review us. I sincerely apologise that you have not yet received your order! Having looked into your order I can see that the bedding sets you purchased have been reserved by for you. Unfortunately upon ordering your bedding sets we where currently out of stock. My colleague had left a message on your mobile to advise this on 23/11/2015 @ 12:09pm. We have now received stock of these bedding sets and I will have your order dispatched today to be with you on Monday. Our courier will contact you via text message to advise of an hourly timeslot for you to expect delivery. Again I sincerely apologise about the inconvenience caused by this and fully appreciate your review, this will be taken on board to avoid in the future. Please feel free to contact me if you have any further concerns or require any assistance on natalie@pramcentre.co.uk Many Thanks, Natalie :)!

Posted 9 years ago

“Disappointed the product was out of stock. Now awaiting a refund.”

Helpful Report

Posted 9 years ago

Hi Katie, Thank you for taking the time to review us. I am so sorry that we could not fulfil your order on this occasion due to stock levels. I hope that we can fulfil a new order for you in the future. If I can be of any assistance please do not hesitate to contact me on natalie@pramcentre.co.uk Many Thanks, Natalie

Posted 9 years ago

“I ordered 2 items which arrived in a very damaged box. One of the items was dirty and the individual plastic packaging was in poor condition. There were no assembly instructions or delivery note. Not a happy customer.”

Helpful Report

Posted 9 years ago

Hi Leanne, Thank you for taking the time to review our service. I am so sorry that your parcel arrived damaged and that it was dirty. All of our parcels are checked before leaving the store so I can guarantee that this would not have left our warehouse in the condition that it arrived to you. I will certainly take this up with our courier as the product may have been damaged in transit. Please feel free to contact me on natalie@pramcentre.co.uk if you have any further concerns or if you would like to discuss the products and the condition you received them in. We hope that you would like to shop with us again. Many Thanks, Natalie

Posted 9 years ago

“Never purchase items online with this company. There is no way of knowing if the item is in stock until you have paid the money. If in my case the item is not in stock and you are offered a 2 week wait, you will request a refund, your money is returned 5 days later. This is an unacceptable practice, it means that I am out of pocket until my money is returned, meaning I am unable to purchase the item anywhere else whilst I wait. Do not buy online from this company until they sort their online purchasing system out. It is certainly not customer friendly.”

Helpful Report

Posted 9 years ago

Hi Peter, Thank you for taking the time to review us. I am so sorry that you feel our website is not customer friendly. I will certainly pass this on to our store manager and we will try to improve this. with regards to our stock levels and the offer to pre order. The order process is stated in our T's & C's. It states that you will always be able to order any items advertised and will be delivered within 3 working days (stock dependant) if an item is out of stock a member of staff at pram centre will contact you within those 3 working days with a pre order delivery estimate. With regards to refunds. when any refund is processed the funds are deducted from our account instantly. When paying by credit/debit card your bank may take 3-5 working days to authorise the funds to enter your account. Any payment made via PayPal can be refunded and authorised within 24hrs. Unfortunately once the funds are deducted from our account, the time scale it takes to authorise the refund is out with our control. I sincerely apologise for any inconvenience caused to you and hope that this has allowed you to better understand our order/refund process. Please feel free to contact me on natalie@pramcentre.co.uk if your have any further concerns I would be happy to help :) Many Thanks, Natalie

Posted 9 years ago

“Sold me an item listed online as available took payment then called to say it was out of stock and would take 4weeks to be back in stock asked for refund then had to call back 2days later to find refund had not been issued on the first day when I was told it was”

Helpful Report

Posted 9 years ago

Hi Sean, Thank you for taking the time to review us. I am extremely sorry that the item you wanted was out of stock, unfortunately none of our items are listed as available as such however as we do not always hold stock we still allow a purchase for pre order as we will always be able to order items into store or direct to you. However, when you requested a refund it should have been processed straight away to be back in your account asap. I sincerely apologise that this was not done upon your request, I will make sure that this is addressed and is something that we will improve on. All feedback is fully appreciated. If you would like to discuss your review any further please feel free to contact me on natalie@pramcentre.co.uk Many Thanks, Natalie

Posted 9 years ago

“Haven't received it yet”

Helpful Report

Posted 9 years ago

“When I ordered the item it showed 71 quantity abut after a day I get a call saying its out of stock so it messed up my plans I hope I get my refund on time”

Helpful Report

Posted 9 years ago

Hi Simera, I sincerely apologise that we could not fulfil your order on this occasion. With regards to the out of stock item it is stated in our T's&C's that if an item is out of stock then you will be contact by a member of staff at pram centre.However it has been complete human error on our part having had the saturn swing showing stock and I am very sorry about this. If you have any concerns or would like to discuss further please do not hesitate to contact me on natalie@pramcentre.co.uk Many Thanks, Natalie

Posted 9 years ago

“I ordered a wicker rattan dolls crib 2nd oct I received a phone call on 7th oct to say crib was not in stock but could be obtained by 28 oct I agreed to this .I phoned today 28th and was told crib was not in stock and could not say when it would be available this is a shocking way to treat a customer if I had not phoned when did you intend to notify me I received this feedback email prompt enough very disappointed fay brown.”

Helpful Report

Posted 9 years ago

Hi Fay, I am so sorry about the mix up with your order regarding our stock levels. I would be happy to look into this further for you to find out how quickly we will receive this if it has not yet arrived. If I can be of any assistance please do not hesitate to contact me on natalie@pramcentre.co.uk Many Thanks & Kind Regards, Natalie

Posted 9 years ago

“Item said in stock got called to say 4 weks delivery and my due date is next week”

Helpful Report

Posted 9 years ago

Hi Sarah, Thank you for taking the time to review us, I am so sorry that we have been unable to fulfil your order so far. I would be happy to look into this further for you to see how quickly we can get these goods if you do decide to continue with your order. As our website is not stock controlled it doesnt actually display and item as "in stock" however I understand that this is still and inconvenience to yourself Please feel free to get back to me on natalie@pramcentre.co.uk Many Thanks, Natalie

Posted 9 years ago

“the pushchair looks and feels cheap and nasty,the returns process is absolutley awful and they dont even refund properly,it goes onto your account so you either have to purchase something else or loose your money,disgusting”

Helpful Report

Posted 9 years ago

Hi Patricia, Thank you for taking the time to review us. I am so sorry that your order was not as expected. I can confirm that any refund processed goes directly into your bank account via the original method of payment. Having looked into your order I can see that your refund has been processed. Please contact me on natalie@pramcentre.co.uk if I can be of any assistance. Many Thanks, Natalie

Posted 9 years ago

“I ordered a baby bath online and when I had made my payment it never gave me an expected delivery date. I have still not received my bath so I don't know why I have been sent a review before I received the goods. No contact number has been provided. Will need to take this further.”

Helpful Report

Posted 9 years ago

Good afternoon, Thank you for taking the time to review our service. I am very sorry to hear that you have not received your product. If you can contact us via email: natalie@pramcentre.co.uk or sales@pramcentre.co.uk with your order details: surname the order was placed under, postcode or order number. We will look into this for you and get your item delivered to you as soon as possible. I sincerely apologise for any inconvenience this has caused you. Kind Regards, Natasha

Posted 9 years ago

“Didn't get item, message was sent to spam and had very little detail regarding why my item wasn't available and when roughly I would receive. When I replied to email I never heard back from them”

Helpful Report

Posted 9 years ago

hi there, thank you for taking the time to review our service. i am very sorry to hear about the level of service you have received. If you could email me your order details on either of these address: natalie@pramcentreco.uk or sales@pramcentre.co.uk I will look into this for you. All i need is your surname, postcode and order number. Again i am deeply sorry and apologise for any inconvenience. Kind regards, Natasha

Posted 9 years ago

“Ordered online 13th september told on 14th item was out of stock would be in 7/10 days tried to phone fri 25th waited 50 minutes no answer Went to glasgow store sat26th still out of stock Not happy please help”

Helpful Report

Posted 9 years ago

“Should have received my cotbed 2 weeks ago. Terrible service. Never ordering from this site again”

Helpful Report

Posted 9 years ago

Hi there, I apologise you haven't received your cotbed, customer service is very important to us, would you be able to send me your order reference number and I can look into what has happened? If you can't reach us on here then you can email us sales@pramcentre.co.uk and we can look into this and sort it out as quick as we can. Best wishes, PramCentre Team

Posted 9 years ago

“No email to say when my item is going to be delivered. Tried to phone on two occasions both times spent around 30 minutes on the phone but never got through to anyone either time”

Helpful Report

Posted 9 years ago

“I ordered two midnight car seats and I've just take delivery of two ebony ones... Not what I ordered or want. I've tried to call three times to sort this out but I've been cut off each time! Very disappointed!”

Helpful Report

Posted 9 years ago

Hi Donna, Thank you for your review. I am so sorry that you had received the wrong colour. It is of my understanding that you have decided to keep this colour after receiving discount on them. Unfortunately as The midnight colour is no longer available and Ebony is the new version this is what has been sent. I do apologise that you where no advised of this upon purchase and hope that his issue is now resolved for you. If you have any further comments or concerns please feel free to contact me on natalie@pramcentre.co.uk Many Thanks, Natalie

Posted 9 years ago

“Ordered pram not in stock got to wait 2/3weeks. Should offer me the next model up. Very dissatisfied customer”

Helpful Report

Posted 9 years ago

“The chair was easy to put together and seems very comfortable. Unfortunately the stool is very poorly made and is impossible to put together as the holes have been drilled in the wrong place and don't line up when trying to screw the different parts together”

Helpful Report

Posted 9 years ago

“I need to be in receipt of the goods first. when they arrive i will write a review.”

Helpful Report

Posted 9 years ago

Pramcentre.co.uk is rated 4.3 based on 2,480 reviews