Name: Pramcentre.co.uk
Address: Glasgow Pram Centre25 - 29 McFarlane Street, Glasgow
Rating: 4.32

“Staff very helpful and spend time explaining about products.”

Posted 7 years ago

“Great prices and my order was delivered very quickly. Very happy will definetly be using this store more often. Thanks”

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Posted 7 years ago

“Great website, fast response. Super service and just amazing all in. Purchased all peaks pushchairs and accessories here would :)”

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Posted 7 years ago

“Always helpful good customer service”

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Posted 7 years ago

“I spent £110 on an Uppababy Piggyback board only to have it delivered in the most appalling state possible. It looked like someone had stomped all over the box and then given it a good kick or two to finish it off. Shocking. Surely higher value items like this should be packaged and shipped with more care. Will be returning.”

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Posted 7 years ago

“Excellent products, fast delivery and when I had a slight problem with an item purchased it was dealt with professionalism and excellent customer care by Sandra. Will be recommending Pram Centre to other family and friends.”

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Posted 7 years ago

“Happy with the purchase you worked your best to get us what we wanted thank you”

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Posted 7 years ago

“Pramcentre is amazing bought VIB car seats and not this stroller. Fast and easy to use super fast delivery with A* product!!”

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Posted 7 years ago

“My order was not delivered. The Pram Centre is impossible to contact. I sent 3 emails with no reply and tried to contact through the website without success. I then spent 25 minutes waiting for them to answer the telephone. When I did eventually get though, they could not explain why my order had not been delivered. They did apologise and said the product would be re-sent. I waited another week before ringing them again to find that the order had not been re-sent and they did not know why ..... I eventually received my order.”

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Posted 7 years ago

“I placed an order on 27 Feb and was told it was in stock. After they willingly took my payment for the item I was informed the item wasn't actually in stock and would take 2-3 weeks to ship. I was told I would be contacted by the company when the item came in to arrange delivery. 3.5 weeks later and still no call, I contacted the company. They informed me that unfortunately they placed an order for the wrong color but would order the correct one and have it in for me in another 2-3 weeks. Again, I was told they would contact me within that time frame to arrange delivery. I never received a call (again). With my baby being due that week I reached out to them explaining my frustration and was told they were sorry but the item still hadn't been received. When I asked how long it would be they told me they had to contact the manufacturer to find out but that they would call me back. You guessed it, no call back for days. I was left on hold for 43 minutes and never given a response. We are now 2 months past the time I placed the order and I still have not received the item nor have I been provided an estimated arrival date for the item. Every time I call I am told someone will call me back when they have an answer. They have THE WORST customer service and although their items say they are "in stock" online a large majority of them are not, as they told me. Please do not waste your time with this company. It ends up being more of a headache than anything else.”

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Posted 7 years ago

“I placed an order on 27 Feb and was told it was in stock. After they willingly took my payment for the item I was informed the item wasn't actually in stock and would take 2-3 weeks to ship. I was told I would be contacted by the company when the item came in to arrange delivery. 3.5 weeks later and still no call, I contacted the company. They informed me that unfortunately they placed an order for the wrong color but would order the correct one and have it in for me in another 2-3 weeks. Again, I was told they would contact me within that time frame to arrange delivery. I never received a call (again). With my baby being due that week I reached out to them explaining my frustration and was told they were sorry but the item still hadn't been received. When I asked how long it would be they told me they had to contact the manufacturer to find out but that they would call me back. You guessed it, no call back for days. I was left on hold for 43 minutes and never given a response. We are now 2 months past the time I placed the order and I still have not received the item nor have I been provided an estimated arrival date for the item. Every time I call I am told someone will call me back when they have an answer. They have THE WORST customer service and although their items say they are "in stock" online a large majority of them are not, as they told me. Please do not waste your time with this company. It ends up being more of a headache than anything else.”

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Posted 7 years ago

“I ordered the quinny moodd and online confirmed that it was instock used easypay and finished paying on the 3rd of march I received a phone call asking when I would like delivery of the pram and had asked for the end of march or start of April as I am due in may 4th so if I go early give me time to have the pram all prepped up and ready to go. I was told it would be next day delivery basically so I received an email saying it had been dispatched on the 31st of march and I am still waiting I have contacted them and all I have been told is our supplier hasn't sent it out yet it can take up to 7-10 days which I was told at the start of April it is now the 19th of April and I'm still getting told the same excuse I have tried telling the company that I am getting induced tomorrow and they have been no help at all in anything the package I ordered included the car seat which all mums will know you can not leave the hospital without these days and I do not have one because of the huge problem that the pram centre has caused for me.”

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Posted 7 years ago

“I purchased the Inovi Cocoon travel crib from Pram Centre website. Lowest price I found online, product as advertised and it arrived within a couple of days (much quicker than expected).”

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Posted 7 years ago

“Order a swing seat just a couple of days ago, was given next week as estimated delivery date and it has just arrived today. Fab service and excellent price.”

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Posted 7 years ago

“I would strongly encourage you to look at other pram centre reviews outwith this website before you shop with them if you want to have a stress and hassle free pregnancy and buying experience. I went to their store on the strength of reviews here and spent just under £1,000 in February 2017 - the service, or lack of, that I received since has been absolutely terrible, resulting in my cancelling the order 10 weeks later when the products still hadn't arrived, despite their showing as in stock on the website the whole time. However I now know from looking at other review websites this is far from an uncommon problem and many buyers have experienced the same issues as I have. I want to present a fair review, so it's important to say that the shopping experience in store was good - there is a large range to view from multiple manufacturers. After paying for the order in full in store I was advised that two of the three items had a four week wait for delivery, which was fine. The problems I have experienced since are: 1. On returning home I noticed one of the items I bought in store was £40 more expensive than online. It took hours on hold to the pramcentre, though in the end I resorted to emails, and almost two weeks to have the difference refunded. At no point during purchase was I told there would be a wait for this item which 10 weeks later still hadn't arrived. I would point out that during this whole time the pramcentre had it listed as in stock on their website and dispatched within 24 hours. 2. As time progressed and there was repeatedly no sign of my order or updates from the pramcentre, I've had to initiate contact with them on four occasions - a phone call and three online chats - to find out what was happening and to express my concern. During each I was guaranteed that my order would arrive within a certain timeframe, which passed each time without the order arriving. I was also promised return emails from the 'buying team' on several occasions with an update on what the issue was and when I would receive my order, but they never materialised. The items continued to show as in stock on the website the whole time. A few points I found particularly interesting: Despite being asked on several occasions, no one at the pram centre would answer why products are consistently showing as in stock on their website when they clearly weren't. Looking at other reviews this appears to be far from an isolated occurrence. 10 weeks later, when I'd had enough and phoned to cancel my order and have it refunded, I wasn't asked why I was cancelling it and wanted a refund. This strikes me as very odd - surely that's a question all companies would ask unless having to process refunds is something they are frequently doing. I was later referred to a manager as it turned out the items were now miraculously in stock and ready to be delivered to me. Nonetheless I continued to cancel the order, both because I simply didn't believe the items were now ready, and also because by that stage I wanted nothing to do with the pramcentre other than my money back. The next day I ordered the items from two other online baby suppliers, and received two of the three within a week, and the third within two weeks.”

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Posted 7 years ago

“Fast and secure check out”

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Posted 7 years ago

“excellent service :)”

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Posted 7 years ago

“Excellent service and delivery, item was dispatched within 24hours and delivery driver even called to check when we would be available to take delivery.”

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Posted 7 years ago

“Ordered online, website easy to use and good descriptions. Delivery within 2 days, everything as expected, really pleased.”

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Posted 7 years ago

“Got cot bed matress and a baby couture buggy. Came within 2days. Really pleased with buğgy and matress and delivery. Just opened cot bed to build it n it's covered in cracks”

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Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Pramcentre.co.uk Reviews