Pramcentre.co.uk Reviews

Name: Pramcentre.co.uk
Address: Glasgow Pram Centre25 - 29 McFarlane Street, Glasgow
Rating: 4.32

4.3 Rating 2,479 Reviews

82 %

of reviewers recommend Pramcentre.co.uk

4.3

Based on 2,479 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0141 552 3998

Email:

accounts@pramcentre.co.uk

Location:

Glasgow Pram Centre25 - 29 McFarlane Street
Glasgow
G4 0TL

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Pramcentre.co.uk 5 star review on 27th April 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great, easy to use website! Received my items within 24 hours of purchasing. Excellent service and free delivery. Will definitely be shopping with you again. Thank you pram centre!”

Helpful Report

Posted 7 years ago

“Horrendous, painfully slow customer service. Haven't had my order has been weeks since it was supposed to be delivered, asked for refund. Not heard a thing!! Do not bother with this company”

Helpful Report

Posted 7 years ago

“Still waiting for order to arrive and no response to my emails I'm pretty sure by the time the item arrives, I'll no longer need it so complete waste of money now”

Helpful Report

Posted 7 years ago

“Firstly I was told that nursery furniture would be with us in 10-14 days but, in fact, took 5 weeks. The main problem was the communication. Tried calling them on numerous occasions without success. Twice we stayed on the line for up to 20 minutes and still no answer. I e mailed my concerns at least four times and no one got back to us. Our furniture finally arrived yesterday but I wouldn't order from them again. Customer Service is non existent. Poor show!!”

Helpful Report

Posted 7 years ago

“The cot I ordered 3 months ago which took 2.5 months to come arrived faulty. The replacement has still not arrived. My newborn is without a cot and despite numerous emails I have had no real explanation or incentive offered to me to use this company again. Absolutely awful experience. I can't imagine PramCentre will continue to do business for much longer as they are unable to offer any level of customer service. I strongly advise against ordering from this company. Such a shame!”

Helpful Report

Posted 7 years ago

“Absolute joke. Keep being lied to about my order, be here next week, next week. Still nothing, and getting hold of someone is a joke. Would never order from them again. Useless.”

Helpful Report

Posted 7 years ago

“Ordered 2 in stock items 24th August to then later find out 1 was out of stock so, I contacted chat to ask for the out of stock item to be cancelled and just send the instock to then be told they are both out of stock. You should not sell to a consumer unless you have the stock or it's clearly listed as a pre-order. This was my first and last order and now I'll have to wait 5 days for my refund”

Helpful Report

Posted 7 years ago

“Ordered on 4 June to be told delivery around 14/15 June. Finally received my items on 21 Aug!!! After chasing nearly every week and being given different outcomes! Company very difficult to contact and only sometimes replies to your queries. On delivery, the driver was on his own and asked if I could help him unload (at 7 and a half months pregnant)!!!! He eventually unloaded himself after whinging about it the whole time he was here. Delivery trucks should be double manned for H&S as the items I ordered stated 2 man carry/lift! Shocking service. This company were quick enough to take over £1000 out of my acct and extremely slow to provide me with my items!”

Helpful Report

Posted 7 years ago

“Terrible customer service. Bought our pram here and within a month the wheels buckled, these were replaced only for the fault to appear again! Tried to return as not fit for purpose but got nowhere. They refused to acknowledge any problem, even though the wheels were clearly bent and had already been replaced! Have sent multiple emails and letters- no responce. Impossible to get an answer when phoning! Wish I had read reviews before going here. Avoid, avoid, avoid!!”

Helpful Report

Posted 7 years ago

“Lovely, easy to use website with lots of great products for great process. With even better customer service, even has paypal so I know my payment is secure”

Helpful Report

Posted 7 years ago

“Grey product, pleased with customer service an fast delivery of my travel system. I will definitely recommend to friends.”

Helpful Report

Posted 7 years ago

“Over two weeks since placing my order. Still waiting for my order to be dispatched (all items were supposed to be online, ready for dispatch within 24 hours).”

Helpful Report

Posted 7 years ago

“Ordered cotbed in may told would receive in june, then told very sorry would arrive in September they were having problems with the company that supply the cots now they say they are not supplying cot anymore. Due in 3 weeks no cot told I can pick something else, just got my money back. Service is ridiculous not once did anyone contact us to tell us any of this we always had to contact them to find out what was happening. But they did say they left a voicemail which was bull. Avoid the place if u want a stress free pregnancy.”

Helpful Report

Posted 7 years ago

“Customer service of the pram centre is absolutely disgusting. There is a certain member of staff who works in customer services who is the rudest person I have ever dealt with, after causing me embarrassment in front of a full shop & reducing me to tears arguing with me over a pittiful amount of money due to my inner tube on my tyre of pram needing replaced. I will never use the pram centre again, however I will say Tracey the manager & owner of the PC were very helpful and apologetic about this issue.”

Helpful Report

Posted 7 years ago

“Avoid like the plague. They take your money with no invention of providing item. Dont be fooled by the cheap prices, its cheap for a reason. Spend that little extra for peace of mind. If you are daft enough to use them....USE PAYPAL! Check out reviews on other review sites. Terrible company. Im starting to believe that the positive reviews are fake.”

Helpful Report

Posted 7 years ago

“Travel cot ordered Saturday - delivery guaranteed by Wednesday at the latest - did not arrive. Then guaranteed 10.30 Thurs delivery - did not arrive. Customer service abysmal. Staff don't appear to care. I will never deal with this company again.”

Helpful Report

Posted 7 years ago

“Your Easypay plan is excellent for making large purchases manageable and such easy to set up too with so much to spend out at this time it makes things less stressful”

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Posted 7 years ago

“VERIFIED REVIEWER I ordered an item on the 1st July and i've only just received an email saying that they were sorry but this item was out of stock. It didn't arrive in time for the baby shower and they didn't let me know about this until I called them and then they emailed me a standard email not a personal response to my email enquiries and again didn't offer a discount or compensation. Really disappointing. Won't ever use this website again. Shame as I have 12 friends who are pregnant so they could have had a lot of service.”

Helpful Report

Posted 7 years ago

“I ordered an item on the 10th of May, we are the 18th of July and I still havent got it I had to email them 3 times and got replies , we are sorry this items is out of stock it will be back within 10-14 days, its the second time they tell me that... even if they do apologise, there is not offer of a discount or refund very disappointing”

Helpful Report

Posted 7 years ago

“Do not use them. They do not respond to e-mails, phone calls, live chat or twitter. I have had to contact my credit card provider to try and obtain a refund. After 6 weeks of no response. Absolutely no customer service.”

Helpful Report

Posted 7 years ago

Pramcentre.co.uk is rated 4.3 based on 2,479 reviews