Premium Poly Patios Reviews

Name: Premium Poly Patios
Address: 251 Peaceful Cove Rd, Franklin, North Carolina
Rating: 4.61

4.6 Rating 74 Reviews

88 %

of reviewers recommend Premium Poly Patios

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About Premium Poly Patios:

At Premium Poly Patios, we aim to provide an exceptional shopping experience from beginning to end. Since 1998, we have furnished hotels, resorts, nursing homes, college campuses, public parks, patios, decks, backyards, and poolsides with the finest recycled poly lumber furniture. Our selection features the highest quality POLYWOOD and poly lumber available in the outdoor patio furniture industry. We welcome you to browse through our store and discover the wide variety of POLYWOOD and poly lumber Adirondack chairs, rockers, benches, and settees, as well as our poly lumber dining tables, bistro tables, POLYWOOD and poly lumber chaise lounges, bar and bistro chairs, and much more. Should you have any questions, please do not hesitate to call our office; one of our knowledgeable poly furniture product specialists will be delighted to assist you in choosing the perfect recycled plastic furniture to enhance your outdoor space.

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Phone:

877-904-1234

Email:

support@poly-lumber-furniture.com

Location:

251 Peaceful Cove Rd,
Franklin
North Carolina
28734

Premium Poly Patios 5 star review on 26th February 2025

Christine Randall

Premium Poly Patios 5 star review on 19th February 2025

Kevin Chapman

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience ever! Order a chair for a Christmas gift. Even though it shipped out in early December, It did not arrive until January. Then it was the wrong chair. I had taken a picture of the webpage when I ordered, went back to the webpage to see if I had ordered the wrong chair. Same picture as what I ordered. I then found out you had the wrong picture with the description (and evidently it was that way for at least 7 weeks).”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. I am truly sorry for the frustration you experienced with your order. We acknowledge that the website image did display the foot rest, and while it did correctly indicate that the item was dining height (as reflected in the name and dimensions), we understand this discrepancy created confusion. Please know that we have taken full responsibility for the error. We covered all return shipping expenses and have since corrected the mistake on our website. We recognize how especially frustrating this situation can be during the holiday season when timing is crucial. If you would like to discuss this matter further, please feel free to reach out directly. We value your feedback and sincerely hope you will consider giving us another opportunity to serve you better. Thank you for your understanding. Premium Poly Patios

Posted 1 month ago

“I would not order from them again. It was weeks before I found out it wasn't going to be shipped on time. And they didn't contact me. I had to contact them for a status check. Then, when I had to cancel the order because it wouldn't arrive in time, the employee was extremely rude to me and told me she wasn't sure they could do that. When I pointed out that she had to refund in accordance with FTC laws about internet orders, she got even more angry and rude and, rather than be helpful, hung up on me.”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to share your feedback. We value every customer's experience and would like to provide an objective summary of the events as we understand them. You placed your order on December 7. Due to our holiday schedule, our warehouse was closed from December 18, 2024, through January 2, 2025, and production had not completed your order by the time of closure. When you contacted our team on December 31 regarding a slight shipping delay, our representative attempted to help. Unfortunately, the conversation became challenging when the tone escalated with strong language and berated statements, leading to the call being disconnected. We do understand your frustrations. Later that day, our accounting team began processing your refund. Due to an open dispute, there was a delay in processing; however, your refund was completed in full on January 10 (Transaction ID: 1NM19992XL812xxxx). At Premium Poly Patios, our goal is always to provide exceptional service and to resolve any issues as promptly and courteously as possible. We are committed to learning from every customer interaction to continuously improve our service, especially during busy periods. Thank you for your feedback. If you would like to discuss your experience further, please feel free to reach out directly. Premium Poly Patios

Posted 1 month ago

“Horrible service never answer their phone order delayed. At least three times would never use them again.”

Helpful Report

Posted 1 month ago

Hi Gregory, We are truly sorry that your experience did not meet your expectations. We strive for 100% customer satisfaction and deeply regret any inconvenience caused by the delivery delay. After reviewing your account, I noticed that two support tickets were opened and multiple phone calls were made regarding the shipping timeline. We understand that you needed your items delivered before leaving town. Although the products left our warehouse within the promised timeframe, unforeseen delays with FedEx affected the delivery. Once our products are in the carrier's hands, we unfortunately have limited control over the shipping process. We completely understand your frustration and sincerely apologize for the disruption this has caused. If you decide to order from us again, please contact our sales team beforehand so that we can proactively manage your order and work to earn back your trust. Thank you for your feedback—it is invaluable in helping us improve our service. Premium Poly Patios

Posted 1 month ago

Premium Poly Patios is rated 4.6 based on 74 reviews