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Premium Poly Patios Reviews

4.6 Rating 74 Reviews
88 %
of reviewers recommend Premium Poly Patios
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About Premium Poly Patios:

At Premium Poly Patios, we aim to provide an exceptional shopping experience from beginning to end. Since 1998, we have furnished hotels, resorts, nursing homes, college campuses, public parks, patios, decks, backyards, and poolsides with the finest recycled poly lumber furniture. Our selection features the highest quality POLYWOOD and poly lumber available in the outdoor patio furniture industry. We welcome you to browse through our store and discover the wide variety of POLYWOOD and poly lumber Adirondack chairs, rockers, benches, and settees, as well as our poly lumber dining tables, bistro tables, POLYWOOD and poly lumber chaise lounges, bar and bistro chairs, and much more. Should you have any questions, please do not hesitate to call our office; one of our knowledgeable poly furniture product specialists will be delighted to assist you in choosing the perfect recycled plastic furniture to enhance your outdoor space.

Visit Website

Phone:

877-904-1234

Email:

support@poly-lumber-furniture.com

Location:

251 Peaceful Cove Rd,
Franklin
North Carolina
28734

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Todd Wollman
Verified Buyer
“I was definitely disappointing when it came I was certain I spoke to the person that I wanted a certain size table and they swore yes needless to say when I got it and put it together, it was the smaller table and the box that the chairs came in with a different name than the table that was one of them they swore it was the same. I’m still annoyed because I wanted the bigger table the table I got it would be perfect for like three chairs. Table. And it’s not cheap so with that said, I wouldn’t recommend them or buy again.”
Helpful Report
Posted 1 month ago
Todd, Thank you for taking the time to share your experience. We’re sorry to hear that you’re disappointed with your recent order. After reviewing your order details, it appears that the table you received was a 36-inch model and was the size that was placed on the order—rather than a 48-inch table. We understand that this mix-up can be frustrating, especially when you had a specific size in mind. We strive for clear communication and regret any confusion that may have occurred during your conversation with our customer service team. While we do our best to accommodate our customers’ needs, our policies are designed to ensure that orders match what was confirmed. We appreciate your feedback as it helps us improve our processes and communication for future orders. Thank you again for your feedback. If you would like to discuss this further, please feel free to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future. Premium Poly Patios
Posted 1 month ago
Peggy Fish
Verified Buyer
“Love the furniture. Customer service is not so great.”
Helpful Report
Posted 1 month ago
Hi Peggy, Thank you for your continued support – we truly appreciate that you’ve chosen us for your orders over the years. I’m sorry to hear that your recent experience wasn’t perfect, and I’d love the opportunity to speak with you personally to address any concerns you have. I will be sending you a private email shortly so we can discuss your experience in more detail. Your satisfaction is very important to us, and we’re committed to making things right. Thank you again for bringing this to our attention and for being such a loyal customer. Premium Poly Patios
Posted 1 month ago
John Sweet
Verified Buyer
“No issue with the purchase process but the packaging and delivery were a mess. I beleie I was shipped a swing that had been returned by another custoemr even thgough i was told upon purchase that my swing was being "manufactured" within a week or so of my purchase. Delivery actually occured sooner than anticipated probably because this unit was readily available.”
Helpful Report
Posted 1 month ago
Hi John, Thank you for bringing this to our attention. I want to assure you that we never sell or ship used items—even returned merchandise is not resold. We take great care in packing our furniture using heavy corrugated boxes to protect it during transit, but unfortunately, some freight companies can be a bit rough on shipments, especially when shipping as a Class 125 item. I've saved the images of the damaged box and will be discussing this issue with our freight representative to prevent future occurrences. Please know that your experience is not typical of our service. If any items are damaged or if parts are missing, please don't hesitate to contact our office immediately so we can address the situation. Thank you for your understanding, and we appreciate your feedback as it helps us improve our service. Warm regards, Premium Poly Patios
Posted 1 month ago
Premium Poly Patios is rated 4.6 based on 74 reviews
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