Prep Expert Reviews

Name: Prep Expert
Address: 930 S 4th Street, Ste 209 #3250, Las Vegas, Nevada
Rating: 4.69

4.7 Rating 5,048 Reviews

96 %

of reviewers recommend Prep Expert

Company Reviews

Metrics

Info

4.7

Based on 5,048 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

8773457737

Email:

support@prepexpert.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My instructor, Ben Smith, was super helpful in explaining everyone section of the A.C.T while walking us through any questions we had on specific problems every week. You're also offered book, answer keys, and homework to help you when you're preparing on your own.”

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Posted 6 years ago

“Ben Smith was great in helping me understand everything I needed to know in order to be successful. The homework load is a little much, but with good planning, it's a good amount.”

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Posted 6 years ago

“My score went up only one hundred points, so I qualified for the refund. The 99th percentile guarantee is legitimate though because I did receive the refund. Clay was good. They had a problem with the essays though. The grades for the essays were inflated. Honestly, just use 1600.io.”

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Posted 6 years ago

“It helped with my SAT studying, not only by teaching me new methods but also giving me material to practice.”

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Posted 6 years ago

“Prep Expert helped me tremendously! The strategies taught were some of the most unique and useful that I have ever learned! My teacher, Clay, was engaging, funny, and passionate about helping others learn. His passion made literature from billions of years of go interesting, and taught us math tricks that aren't taught in school. Some advice I would offer is to correspond the homework with what is being taught in class a little better. For example, we learned a whole new way to work on the Reading Section in Class 2 (The Chunk Approach), but we didn't get to practice it for a week until we were assigned another reading passage. Besides that, this class has taught me a lot and I think it will help many more in the future. My advice: Just do the work :)”

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Posted 6 years ago

“Score went up 240 points. Got a 1560. It was an incredible experience. You get what you put in. Thanks, Clay!”

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Posted 6 years ago

“The most unorganized program and unhelpful for high achieving students.”

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Posted 6 years ago

“Poor communication. I signed up with a specific teacher and it was switched. They failed to reach out and inform me of the change and did not refund even before the second class started. Prep Expert is underdeveloped and unprofessional. If you contact Prep Expert by phone call, you can hear the disorganization in the background. I only gave PrepExpert a try because of overall good reviews on this certain teacher that I was not able to receive. Ultimately, I was better off self-studying. I did attend a few classes since I was not refunded, and I am disappointed at the amount of wasted time in the class session. The class is 3 hours long and twice a week for this certain SAT prep class. Within the 3 hours, 1 hour is a slideshow with vocabulary words and their definitions. Another hour and a half is spent reviewing the easiest questions which the tutor takes a long time to answer. If you are a student, you don't have 3 hours to spare for slow lectures! Prep Expert is truly time wasted.”

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Posted 6 years ago

“This was a horrible course. My daughters SAT score went down. Customer service rep was very defensive and knew exactly what he was going to tell me as to why the money back guarantee wasn't going to be an option for us. I was very disappointed.”

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Posted 6 years ago

“I had a great time learning from Prep Expert! I went into the course knowing very little about the ACT, causing me to struggle a little at the beginning. As the course went on, I gained confidence and the skills to take the test efficiently. If I were to have any complaints it would be that the course gets repetitive and the math review is a little spotty with them not covering complex enough topics while driving easy ones into the ground. My instructor Will York was very good at giving in-depth explanations, which were especially helpful in difficult math problems”

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Posted 6 years ago

“Really unorganized. We signed up for an older, experienced teacher's class and they gave us a college freshman (Nishi) without telling us. I feel bad writing this review, but from a student/customer's point of view, she was really lethargic and showed no enthusiasm. Also, she couldn't answer questions coherently (she keeps using the word like) and sometimes couldn't answer them at all. I had better solutions than her and the TA. If you are normally a high achieving student then I would just recommend self studying. We covered EXTREMELY basic math. Waste of time. We switched to a private tutor along the way (Rainbow) because the classes were just so ineffective. She was a Harvard student so we thought she would be reliable. She rescheduled our meetings three times- twice the day before between 11pm and 12am and once the morning of at the time we were supposed to meet. She didn't prepare for our meetings even though she claimed she needed my work ahead of time to prepare. She couldn't solve some of my problems, forgot some basic equations, and made mistakes that I caught for her. She just showed up at the meetings. Once in her bed, and another time outside of the house and she didn't even have scrap paper ready. Again, I sort of feel bad writing this and couldn't say this to her directly but this tutoring experience was really ineffective and not worth it. I am really disappointed in the customer service at Prep Expert and the quality of the teachers. They honestly just want your money. The strategies are not even that good. I ended up researching some good SAT books and studying on my own. Also, be careful because their 200 point increase guarantee is only if you have below some score in the 1200s. If you already have above that, they only let you qualify for the 1480 guarantee. From my experiences,s I would definitely not recommend working with Prep Expert.”

Helpful Report

Posted 6 years ago

Hello. We are sorry to hear about your experience with this instructor and our company. We're not sure what went wrong here, as we spend a great deal of time hiring qualified instructors and tutors. As noted, one was a 99th percentile scorer from Harvard and the other a 99th percentile scorer from Princeton. We try our best to make sure every student who works with us has a great experience, and given that we have so many positive reviews on this site, we want to learn more and see what we can do to help remedy this situation immediately. Please contact support@prepexpert.com and reference this message and let's see if we can try and fix this negative experience.

Posted 6 years ago

“Prep Expert was effective in raising my SAT score. I scored a 1500 up from 1410 and the main reason I signed up for the class was the guarantees. The guarantees are 100% legit but YOU NEED TO PUT IN THE WORK. They aren't going to give you slack on missing more than one homework assignment because there isn't a reason to give you your money back if you aren't applying yourself. There is absolutely nothing to lose if you do all the work, take the tests, and attend the classes. Either your score will go up or you get your money back. However, the only downside was the essay grading which sometimes took a week after I submitted to get it graded, which didn't help at all because I was not able to track my growth in the essay portion. I even received a couple essays graded after I had taken the SAT like they would benefit me then. They need to hire more essay graders. I also had trouble logging into class occasionally, and if this occurs make sure you contact support and let them know so your guarantee doesn't go away. Overall a great course, Thank You Prep Expert!”

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Posted 6 years ago

“PARENTS Please do not waste your hard earning money. I wasted my money and I couldn't get back. They don't focus or care on students subject and improvement. This place is not worth for education, money and time.”

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Posted 6 years ago

This is a misleading review based on information the reviewer is not providing; this parent has been in contact with our Customer Service department and was informed that his son did not complete all of the required Practice Tests and Homework Essays. Because of this work not being completed and turned in on time, he is ineligible for a refund as per our stated Terms of Service.

Posted 6 years ago

“I was able to practice problems every week and the extra help from Nishi really helped. I hope this class will help my SAT score, I'mm feeling a lot more confident after taking the course.”

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Posted 6 years ago

“AMAZING COURSE! BOOSTED MY SCORE UP AFTER THE 1ST CLASS!!!! NISHI PATEL WAS AN AMAZING INSTRUCTOR AND HELPED ME LEARN BY CONNECTING TO THE TEST!!! THANK YOU PREP EXPERT!”

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Posted 6 years ago

“My instructor Miguel Chavira did an excellent job keeping the class engaged and motivated. However I think that the prep expert curriculum could be adjusted to help students stay invested as I struggled to find the motivation to complete the homework on time.”

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Posted 6 years ago

“Really did help me improve my score (teacher was dan)”

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Posted 6 years ago

“Dan Swanson was my instructor and he is very knowledgeable and has a good sense of humor. He helped me master the strategies and improve my score. He is one of the most coolest people and I would recommend getting Dan Swanson as your instructor in the prep expert sat course.”

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Posted 6 years ago

“Dan Swanson was amazing! Knows a lot, willing to help, and is very enthusiastic.”

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Posted 6 years ago

“Dan Swanson was one of the best instructors, very knowledgeable and has a good sense of humor and he helped me improved my score by a lot. The strategies definetely work and should be mastered to see improvements. Dan's jokes were the best and he is one of the coolest instructors that I have been taught by.”

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Posted 6 years ago

Prep Expert is rated 4.7 based on 5,048 reviews