Prestigia Reviews

“ I was told refunds are processed 7-10 working days. ”

“ They cancel the reserve and don't make the refund. Beware they are scamers. ”

“ I’ve been waiting for a refund from them since July 2024. ”

“ Despite reaching out to their customer service multiple times via email and phone, Prestigia admitted their mistake but has refused to process my refund. ”

“ If I could give it a minus 10000 I would. Terrible company and service. Booked a hotel then they contacted me to tell me they made a mistake and price is wrong. One month later still not refund. Complete and otter joke. ”

“ If you don’t go along with it and you request a refund, they say it will take 3 to 5 business days, but it doesn’t it will take much longer to get a refund. ”

“ They failed to disclose hidden fees, such as resort fees or VAT charges, and even charged me twice for a single transaction. Furthermore, their customer service is the worst I’ve encountered among travel apps. To make matters worse, they are flagged as high-risk by credit card companies. Also, I should mention that getting your refund from them is not easy. You will be forced to go through a dispute process at the end of the day. ”

“ Cancelled reservation 10 minutes after booking. Refund policy states 3-5 days and here we are 40 days, 3 phone calls, 10 emails later I finally just had to submit as fraud to my credit card company because I’ve never been refunded. Their explanation continues to be that they will expedite the refund- still nothing ”

“ Terrible company. I had made a hotel reservation with free cancellation polo u & cancelled it as the location for travel changed. It’s been more than 50+ days & the refund has not reflected back to my statement. The customer care is highly misleading & keep going to & fro on communication. Till date they have not processed the refund. Worst experience ever. ”

“ Prestigia got back to me after so called “investigation “ All they said was that they have contacted the hotel, they are still in business, because I was No Show so I’m not getting refund. ”