PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“J'adore ce site pour le style et les prix peu chers. Mais parfois je trouve les vêtements très beaux sur le site mais un peu déçue par la qualité quand ils sont livrés ou les vêtements sont trop larges pour moi. Je suis mince aussi mais je commande du S sur le site... Les renvois sont payant aussi.. Aussi, je vous conseille de les laver avant de les porter, car les vêtements sont plein de produits chimiques (parfois les vêtements sentent mauvais et sur l'étiquette il est écrit "ne pas mettre près du feu"; risque inflammable...). Enfin je reste fidèle à PLT tout de même I love this site for style and cheap prices. But sometimes I find the clothes very beautiful on the site but a little disappointed by the quality when they are delivered or the clothes are too wide for me. I'm slim too but I order S on the site ... Referrals are also paid .. Also, I advise you to wash them before wearing them, because the clothes are full of chemicals (sometimes the clothes smell bad and on the label it is written "do not put near the fire" flammable risk ...) . Finally I remain faithful to PLT all the sam”

Helpful Report

Posted 5 years ago

Hey, Glad to hear you love our styles and site. I've passed over your feedback about the chemicals on the clothes to our buying and Quality control teams, so they can check the stock and work with our suppliers. The sizing can vary depending on the style and fitting of the clothes but we work really hard with our suppliers to keep as close as possible to our size guide, which can be found here - https://www.prettylittlething.com/size-guide We currently don't offer free returns from all countries, so you would need to pay to return to our UK warehouse or returns centre and once our warehouse log the returns back, a refund will be processed to the original payment method. If there's anything we can help with about an order, you can contact our customer service team 24/7 via our website. Thanks Usman

Posted 5 years ago

“just a lifesaver”

Helpful Report

Posted 5 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Excellent value for money. Always arrive quickly and look great. Thank you.”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 5 years ago

“Very fast and reliable, got the right order and very easy to take back clothes and it’s free if you take it to your local Asda.”

Helpful Report

Posted 5 years ago

Hi Sophie, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 5 years ago

“Never had a bad experience with PLT! Always get my parcel and if i need to return anything, i’ve always got my money back! Royalty delivery has been worth it 1000%”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“I paid for next day delivery and it was delivered 5 days late. The person who attended to my query was also very rude”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry that your parcel was delivered on time and that you were spoken to in a rude manner. I will be looking into this further and making sure the necessary training is provided to the advisor who answered your query. I've sent you a private message with further info in regards to the late delivery. - Shahbaz

Posted 5 years ago

“J’aime beaucoup le fait que cette marque fabrique des vêtements toujours fidèles aux tailles indiquées sur le site. De plus, autre point positif : les pantalons sont LONGS et arrivent toujours au moins jusqu’aux chevilles (ce qui n’est pas toujours le cas avec d’autres marques). MERCI PLT !!!”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. - Shahbaz

Posted 5 years ago

“Service was quick and easy. And kept informed of delivery.”

Helpful Report

Posted 5 years ago

Hi Janey, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“PLT is my life! I love it 😍”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“everything about PLT is amazing, there’s almost always discounts and sales on so you’re getting so much for your money! only had to return a handful of times but the people are so friendly and make sure you understand the process 100%!”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“Easy, happy, quick clothing”

Helpful Report

Posted 5 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 5 years ago

“I love all of my new clothes. They are all right size. Only 4 days to Finland. Woooweee. Thankyou very much.”

Helpful Report

Posted 5 years ago

Hi Mari, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 5 years ago

“Fast delivery and really good for returns but I always end up sending lots back, usually because it’s see-through or poor quality material.”

Helpful Report

Posted 5 years ago

Hi, Glad to hear you're happy with the delivery/returns service that we have in place and I'm sorry to hear that some of the items you receive are see-through or made poorly. I've sent you a private message in regards to this. - Shahbaz

Posted 5 years ago

“It was very quickly and the products are perfect! Thk you,PLT ❤️”

Helpful Report

Posted 5 years ago

Hi Emma, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 5 years ago

“I’ve ordered from PLT twice and the delivery always arrived early 😊 the clothes are also as advertised on the site. Would def recommend”

Helpful Report

Posted 5 years ago

Hi Tiffany, Loving your positive feedback. Come shop with us again soon. - Shahbaz

Posted 5 years ago

“Only clicking one star as I could not pick zero Still have not received my package and over 1 week from the day they said it was delivered”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry that you haven't received your parcel just yet. I've sent you a private message with further info in regards to this order. - Shahbaz

Posted 5 years ago

“The v-neck in the dress I ordered was so wide it exposed my entire chest...”

Helpful Report

Posted 5 years ago

Hi, So sorry the v-neck on the dress you've received is so wide! I've sent you an email so I can get this sorted out for you. - Shahbaz

Posted 5 years ago

“Bought a beautiful dress for my daughter’s homecoming dance. She lived it! Fit her perfectly and couldn’t beat the price and quality. Shipping was fast and am very happy with my purchase. Would highly recommend PrettyLittleThing.”

Helpful Report

Posted 5 years ago

Hi Jodi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“Love u guys!!! Such a good company of u do a purchase with them u always receive something in exchange... ;)”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“Shipping and delivery was really good, as well as the accuracy of the item and the quality. However, the dress I got was not true to size which was really disappointing because it was really pretty. The live chats aren't very helpful. The return policy could be a lot better and easier.”

Helpful Report

Posted 5 years ago

Hi, Great to hear you're pleased with the shipping service and the quality of the dress you received and understand the sizing of the dress isn't true to size and I will be flagging this up with our quality control team to check the remaining stock for any sizing issues. I'm sorry that you also found the live chat service not helpful and that our returns policy can be improved. I will be looking into both with the teams responsible for these areas of our business as we're constantly learning and improving the service we offer each and every customer to make the whole experience shopping with as seamless as possible. I've sent you an email in regards to this order. - Shahbaz

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews