PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a silky dress which was quite nice. But it was wrapped tightly in plastic so it was super wrinkly. The materail looks good in pictures but it was actually quite thin. I gave two stars because I didn't return it but Packaging and material quality could be better”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear that the dress arrived tightly packed in the plastic bag meaning the material was wrinkly. I've dropped you a private message in regards to this. - Shahbaz

Posted 5 years ago

“Okay, so I know PLT is good quality and all but the couriers are actually so bad. I ordered a top for an important thing TOMORROW and it still hasn’t came - my friend got hers right away and I ONLY live a few minutes away. My sister looked on the tracking and it said it gotten lost. I’m so angry.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry that you haven't received your parcel especially as you planned to wear this to an important event. I've dropped you a private message so I can chase this up for you. - Shahbaz

Posted 5 years ago

“My order was running late and I messaged them online through the available chat and they refunded me the shipping cost!”

Helpful Report

Posted 5 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. - Shahbaz

Posted 5 years ago

“I was satisfied with the customer service, but unfortunately disappointed with my order, because it didn't arrive. It was said that the courier lost it. All in all the customer service did there best to resolve the issue by giving me a refund. And the communication was very fast .”

Helpful Report

Posted 5 years ago

Hi Becky, I'm so sorry to hear that the courier lost your parcel and I'm glad the customer service team was able to get this resolved for you right away. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“Due to a page error I ended up ordering the same things twice and nikki got back to me asap and helped me with the cancellation!”

Helpful Report

Posted 5 years ago

Hi, So glad Nikki helped you out. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“10/10 on everything amazing price and quality. super easy if i ever need a return and refund. probably my favourite online store 💖💖”

Helpful Report

Posted 5 years ago

Hi Gemma, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“I had a return that got lost in transit, customer service was great and completely understanding. Gave me a full refund. Great service. Shimaya was great”

Helpful Report

Posted 5 years ago

Hi Jamie, So happy Shimaya helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 5 years ago

“i love some of the customer service i had a different person respond to me the first time but they didn’t text back for hours i had to text again and the 2nd time i got iram and he was great!! he responded quick and helped me with my problem as soon as he could if i need anything i will request him quick responses 😁”

Helpful Report

Posted 5 years ago

Hey Kyja, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“Well my delivery was the fastest of the time the I wanted my clothes to arrive it was safe”

Helpful Report

Posted 5 years ago

Hi Jacky, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 5 years ago

“Very happy wt this web site..Never sent anything back.. My only problem is the colour advertised is not the colour I got when ordered..petrol blue turned out to be green. Other than that I'm very happy wt PLT”

Helpful Report

Posted 5 years ago

Hey, I'm glad to hear you love our PLT site and I'm sorry that the item you received doesn't match the photo on our site. I've dropped you a private message with more info. - Shahbaz

Posted 5 years ago

“PLT customer service rep Jaida was wonderful. I was confused and concerned about the delay in the delivery of my package but Jaida contacted me And advised my tracking was updated about apologized about the delay she even refunded my shipping costs.”

Helpful Report

Posted 5 years ago

Hi, So happy Jaida helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 5 years ago

“I spoke with Cher and she was very efficient in helping me check my parcel that was delayed.”

Helpful Report

Posted 5 years ago

Hi, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 5 years ago

“I literally love PLT ❤️”

Helpful Report

Posted 5 years ago

Hi Elena, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 5 years ago

“They never let me down, I will always but from here, sizing is always perfect and it’s rare I send clothes back”

Helpful Report

Posted 5 years ago

Hi Eleanor, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“I loved how quickly the response was to my concern about delivery, literally within the hour . Zoe was really helpful in assisting me and getting everything arranged.. super sweet !”

Helpful Report

Posted 5 years ago

Hi Arely, So happy we helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 5 years ago

“My order arrived early, and my order was the perfect size and in perfect condition! I love this store!”

Helpful Report

Posted 5 years ago

Hi Jenna, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 5 years ago

“My things was returned due too the wrong apartment number and that was okay because they took my order back too the post office so no one will steal it When I reach out too customer service they was a great support and made sure I understood the reason why my things was not left in a hallway ❤️❤️❤️😘😊 thank you again pretty little thing y’all are awesome”

Helpful Report

Posted 5 years ago

Hi Daquana, So happy we helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 5 years ago

“This is the best place to get clothes from I love it so much. Always great quality. Clothes and more for every occasion and it’s excellent.”

Helpful Report

Posted 5 years ago

Hi, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. - Shahbaz

Posted 5 years ago

“Every item I ordered was the wrong size. This is the second time this has happened to me when ordering from this company.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear that we've sent you out the items in the wrong sizes. I've sent you an email so I can look into this further for you. - Shahbaz

Posted 5 years ago

“I got sent a 30% off everything code, so I filled up my basket and went to checkout just to find out that the code did not work, so disappointed. What is the point of sending customers codes that do not work.”

Helpful Report

Posted 5 years ago

Hi Simi, I'm so sorry to hear that the discount code we sent you didn't work. I've dropped you a private message so I can look into this further for you. - Shahbaz

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews