PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love plt. Everything is so so easy. Return delivery you name it your updated the full way. Love ya PLT”

Helpful Report

Posted 5 years ago

Hi Ruby, Thanks so much for your positive feedback. Have an amazing week. - Shahbaz

Posted 5 years ago

“I often order from UK but first time i had tonpay 20£ for sending back unwanted items.i regret a lot to have anything common with your company.never again.hard to contact with helping person.don't recommend.”

Helpful Report

Posted 5 years ago

Hi Beata, I'm so sorry that you're not happy with having to pay to return items back to us. At the moment we don't offer a free returns service for our international customers except for Germany. We are looking at extending this to more countries so keep checking back on our returns page by clicking here - https://www.prettylittlething.com/returns-policy - Shahbaz

Posted 5 years ago

“Their customer service is brilliant. Cannot go wrong if there is an issue with your order! Never have a problem with the clothes or delivery either!”

Helpful Report

Posted 5 years ago

Hi Amber, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 5 years ago

“Customer service was great! Thank you Sadie and Sultan so much for your help and understanding”

Helpful Report

Posted 5 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. - Shahbaz

Posted 5 years ago

“Customer service was fantastic! Thank you Sadie and Shimaya!”

Helpful Report

Posted 5 years ago

Hi, Loving your positive feedback. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“Customer service was great, they get back to you very quickly and they help resolve your problem in no time!”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“Iram has helped me with my query on delivery. Its been delayed but has refunded the postage and advised that I should expect it in the next couple of days. I didnt have to wait for a response either, he helped me right away!”

Helpful Report

Posted 5 years ago

Hi Ellie, So happy Iram helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 5 years ago

“I’ve only recently started ordering from PLT and on my 2nd order the delivery was delayed. I reached out to customer service via WhatsApp and Sadie responded almost immediately, checked into the issue, and refunded my shipping all within a 2 minute convo. Really happy with the items, pricing, and now customer service based on my few orders.”

Helpful Report

Posted 5 years ago

Hi Shelby, So glad to hear Sadie helped you out. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“Great experience as far as customer service, price, returns and refunds. However, delivery sucks for international deliveries. The Royal Mail transfer to USPS is horrible. I wish they wouldn’t use USPS because they do not update their website and the mail couriers are horrible.”

Helpful Report

Posted 5 years ago

Hi, I'm glad to hear you're happy with the customer service/pricing and returned/refunds process we have in place. As for the shipping option, I will pass your feedback onto our logistics team as we're always looking at ways to improve the way parcels are delivered and with what courier. - Shahbaz

Posted 5 years ago

“Pretty little thing is awesome. The site, the customer service, delivery etc....I've had nothing but good experiences. My packages always arrive quickly, however I had one that was delayed.... I contacted customer service through what's app and Sadie was great. She responded quickly with exactly what I needed to know and was so pleasant. Great customer service experience which is a breath of fresh air these days :)”

Helpful Report

Posted 5 years ago

Hi Nina, So happy Sadie helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 5 years ago

“Had to return a dress as we ordered the wrong size. Very easy return process and got our credit 8 days sooner than expected, no questions asked. And thanks so much for your help, Nadia, with my follow up questions. I appreciate it!”

Helpful Report

Posted 5 years ago

Hi, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“Jaida was very helpful. I placed an order and one item was out of stock. I wanted to order a replacement item and she gave me free shipping.”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“After a few problems I got my order resent and everyone was very helpful and Aky replied very fast.”

Helpful Report

Posted 5 years ago

Hi Tamara, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“Iram was super helpful and she answered all my questions in a reasonable time frame.”

Helpful Report

Posted 5 years ago

Hi Masika, So happy Iram helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 5 years ago

“I had trouble with getting my refund on time, but a representative by the name of Asim was very helpful and assured me that my problem would be taken care of.”

Helpful Report

Posted 5 years ago

Hi Taylor, I'm sorry for the inconvenience caused in getting your refund and I'm glad to hear that Asim was helpful and made sure your query was taken care of. If there's anything else we can help with, drop us a message anytime. - Shahbaz

Posted 5 years ago

“It never came.. it was supposed to come a week after I ordered but now a month ago that I ordered the clothes and still don’t have it. Already asked it twice through the service chat still the same answer. Untill I asked it through insta dm and that was even better then the chat on the website. So I asked for my money back and now let’s hope if my money is coming back ..”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry that you never received your parcel and that you've been waiting upto a month for the parcel to arrive. I've sent you a private reply with further info. - Shahbaz

Posted 5 years ago

“First time ordering from this company. With help from the reviews and size chart, I was able to order the right sizes. Just read the reviews for each item. Per the reviews, some items were cut bigger. The price, style and quality are amazing especially for plus size fashions! For free express over seas delivery, it arrived in a timely fashion. I'm very pleased with my purchase and service I received.”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“PLT shipped the wrong size item. Emailed customer service three times with no response. I had to download an app to chat with an agent that provided zero help. Thankfully, I was able to sell the shoes to a friend because PLT charges to return items. I will never order from this company again.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry that we sent you out the wrong sized item and apologise that you never had a response from our customer service team. I've send you a private reply regarding this order. I recommend contacting us through either our Facebook/Instagram/Whatsapp/Twitter accounts and the team will respond back to you within 1 hour or less. - Shahbaz

Posted 5 years ago

“Next Day Delivery on time, perfect quality and sizing was spot on! Great price for the quality as well!”

Helpful Report

Posted 5 years ago

Hi Megan, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“Some of my items were to big. But the one i kept were super cute!”

Helpful Report

Posted 5 years ago

Hi Karen, Sorry to hear some of the items didn't fit quite right and I'm glad to hear you loved one item. If there's anything else we can help with, click here to contact us anytime - https://www.prettylittlething.com/contact-us

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews