PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I LOVE PrettyLittleThing.com. The clothes/shoes are beautiful and the customer service is AWESOME! I needed some help with a return and Jaida helped me on Facebook by answering all of my questions. I DEFINITELY recommend PrettyLittleThing.com”

Helpful Report

Posted 5 years ago

Hey CJ, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 5 years ago

“Thank you for your lovely service. Samantha E treated me very nicely❤️”

Helpful Report

Posted 5 years ago

Hey Kiara, So glad Samantha helped you out. Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 5 years ago

“Super quick response and was able to sort out my problem for me!! Thanks heaps Jaida!!😊”

Helpful Report

Posted 5 years ago

Hey Shannann, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 5 years ago

“Will not shop here again, applied discount code which was supposed to give me half price off my item it showed the discount but was then charged full price. Straight away I contacted them they offered to cancel my order so I could try again with the discount code, I agreed and asked for a refund to try again. But no reply after that instead I was sent a confirmation for my full price order and then an email saying sorry they have already shipped it and I can send it back if I want once it gets to me. Not pleased at all”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear your promotion didn't apply and that we were unable to have your order cancelled, I completely understand why you're not pleased and I want to get this sorted straight away for you. I'll send you a private message so we can discuss this further. Speak soon, Dominie

Posted 5 years ago

“Very bad quality and sizes are super off I bought so much and I’m returning more then half of it all. The pictures on website are very misleading. Super disappointed but I guess I got what I paid for...”

Helpful Report

Posted 5 years ago

Hey, I'm sorry you feel this way about the quality and sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“I ordered a dress for my birthday from them. My first problem was I could not track my order which I didn't like because I wanted my dress by a certain date so I followed the standard shipping dates. Everytime I put my tracking number in it said it was wrong like my order didnt exist. Well I finally got the dress and it did arrive on time but I didn't even like it. It's very cheaply made. It's a sweater dress but I feel like you can see right threw it. It's ruched so you can pull it in the front to look scrunched up but by time I do that you can look right up the front of my dress. I never ordered from PYT and wanted to like them but I don't. I will be returning.”

Helpful Report

Posted 5 years ago

Hey, I'm sorry you had problems tracking your order and that you feel this way about the quality of your items. I completely understand how you're feeling especially as this was your birthday dress. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. I'll also send you a private message, if there's anything else I can help you with just hit reply. Thanks, Dominie

Posted 5 years ago

“I just recently ordered a sweatshirt and tee shirt which I gave 4 stars due to them being a lil big when I ordered my size (medium) even tho it said they wer over sized I still should have went down a size but the clothes wer of great quality and and super nice. They came in great shape and even got here sooner than expected. I was reluctant to buy from this site bcuz of the reviews but honestly I seem to can’t trust reviews very much so I think you should go by your own intuition and not let ppl scare you away. There is so much fake reviews out there you have to see for yourself. I think PLT is awesome and will be shopping here again”

Helpful Report

Posted 5 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“Refunded straight away Great delivery Good service Some clothes hit 'n' miss depending in the material Good sales Good staff”

Helpful Report

Posted 5 years ago

Hey Nicky, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 5 years ago

“Great customer service . The lady Jaida was so lovely and nice .”

Helpful Report

Posted 5 years ago

Hey! Thanks so much for your positive feedback, that’s great to hear. So happy Jaida helped you out! Have an amazing day and come back again soon. Dominie

Posted 5 years ago

“Order came on time, and the clothes fit great. You guys have never failed me.”

Helpful Report

Posted 5 years ago

Hey Kyrsten, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Have an amazing day! Dominie

Posted 5 years ago

“I had an amazing start with this site. I started with one pair of faux leather leggins and went from there. I ordered 3 pair of leggins from 3 different sites and PLT's were the best by far. The others were 3 times more expensive and very poor quality compared to PLT. I sent the others back. From there I ordered 7 more items from PLT. Loved every item. The quality and fit was dead one, based on their size charts. The shipments came quickly & packaging is great. I highly recommend this site and will make many more purchases.”

Helpful Report

Posted 5 years ago

Hey Elizabeth, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“My item said it was delivered and it was not. Upon the “missed” arrival it wasn’t left in the property office. Therefore tracking the item has been very difficult.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear you haven't received your order yet and you've had problems tracking your parcel. I want to get this looked into straight away but I haven't been able to locate your account with the information provided. I'll send you a private message, can you please reply with your full name, order number and email linked to your PLT account and I'll look into this straight away, Speak soon, Dominie

Posted 5 years ago

“Perfect amazing coat amazing quality great service”

Helpful Report

Posted 5 years ago

Hey! Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 5 years ago

“I bought 3 dresses and a pair of heels. The heel broke off my shoes the first day wearing them and only one of the dresses fit and looks good if I wear it backwards?!?! Waste of money, will not shop here again.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear the heels broken on your shoe after 1 wear and the dresses are unsuitable, I completely understand how you must be feeling and I want to get this resolved straight away. I need a little more information to be able to resolve this for you so I've sent you an email to the one linked to your PLT account. Look forward to your reply and getting this resolved. Speak soon, Dominie

Posted 5 years ago

“My order hasn't arrived yet and it has been five days since the day it was supposed be delivered. I sent an email to ask for help and I got no response. I will never shop here again!”

Helpful Report

Posted 5 years ago

Hi Carlota, I'm sorry to hear your order hasn't landed with you yet and that you haven't received a reply back to your email, I completely understand how disappointed you must be feeling and I want to get this sorted straight away for you. I've had a look into your delivery and there's been no further movement since the 16th September, due to the timescale I've had to confirm your parcel as lost. I'll send you a private message so I can discuss this further, Thank you, Dominie

Posted 5 years ago

“Ordered a Halloween costume about a week ago, after ordering the screen took me back to the main screen without giving me a confirmation number or telling me “thanks for ordering” so I thought my phone glitched and went back to order it again. Turned out it has went through and I ended up buying 2 costumes over $100. Tried to cancel 2nd order and there’s no customer service number to call. Also didn’t let me type in my correct apartment number when ordering so it was sent wrong and is being sent back. Still no customer service number to call so I’m basically at a loss on what to do.”

Helpful Report

Posted 5 years ago

Hi Amber, I'm sorry to hear you had problems placing your order which resulted in this going through twice and that you haven't been able to get hold of customer service. I've had a look into your account and I've located both orders, due to the apartment number being missing from your address the courier has had to return both parcels back to our Warehouse. I'll send you a private message with more details on your orders and refunds. Speak soon, Dominie

Posted 5 years ago

“The clothes were great, shipping was fast, costumer service was super helpful when I had to return a couple items (they were too big) and the amount for the return was refunded quite fast. Very happy, will order again!”

Helpful Report

Posted 5 years ago

Hey Mariana, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 5 years ago

“The pants I purchased was huge and I can’t even return them cause the tags came off & someone from the company sent me wet leggings link so I can purchase leggings since the one I got was too big 🙄🤦🏻‍♀️”

Helpful Report

Posted 5 years ago

Hi Crystal, I'm sorry to hear the sizing isn't right and that the tags have fallen off, don't worry we will happily accept these back for a refund. I'll send you a private message with more details on how to return so we can get this sorted for you, Speak soon, Dominie

Posted 5 years ago

“It was my first time shopping and I had no issues. The discount was a great plus. The clothes fit well, they arrived on time and the quality is great. Can’t wait to actually wear my beautiful dress.”

Helpful Report

Posted 5 years ago

Hey! Loving your positive feedback. We know you’ll look next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

“Paid next day delivery 4th day In still no parcel -delivery lied saying they tried to deliver no note and I was in all day!!! Now company saying no tracking is showing”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear your order wasn't delivered on time. I've checked this out for you and I can see your parcel was held up by the couriers on the 29th September, no attempt was made and I'm sorry you've been advised this. I can see the driver then successfully delivered your parcel on the 2nd October. I'll also send you a private message, if you need anything else just hit reply or send a message over to our customer service team either through email or social media. Thank you, Dominie

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews