PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing prices. Next day delivery for a year is the best thing and everything always turns up next day even when ordered late (before 10). Returns are easy although refunds do take a couple of weeks to go back in bank. My teenage daughter can buy a new dress with pocket money, which they love.”

Helpful Report

Posted 4 years ago

Hi Alison, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 4 years ago

“Awesome A+++”

Helpful Report

Posted 4 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 4 years ago

“Ordered 3 dresses on a Monday that were required for a dancing performance on Wednesday the following week. To be sure I’d get them on time I paid $15 for Express shipping (5-7 business days) and received notification the same day that package had been despatched and would be received following Monday. There were no entries in the tracking info and I was getting concerned as I had no idea where they were and friends who ordered without express shipping had already received theirs. I emailed PLT but got no response, I was going back and forth with the postal company who could not tell me anything except that they received the parcel from PLT 5 days after I placed the order. Dresses arrived 4 days late (on Friday). I sent at least 3 emails to PLT with no response. Contacted them via Instagram and was told they don’t deal with sales queries and that I needed to email. I wasted so much time, ringing and emailing and in the end got nowhere other than receiving some very ordinary dresses much later than I should have and had to deal with a very stressed out daughter in the process. The postal company advised that the timeframes quoted by PLT are only accurate if they despatch the goods on the same day they’re ordered which is highly unlikely. My advise is shop elsewhere and don’t rely on express shipping to get your order on time.”

Helpful Report

Posted 4 years ago

Hi Anita, Sorry to hear that your parcel was late, especially as these dresses were needed for a dance performance. I have taken a look into this and have dropped you a private message to discuss further. Alex

Posted 4 years ago

“Was given a faulty item so I messaged PLT on Facebook and they resolved it straight away, giving me a FREE replacement of the item as an apology! Shout out to Jaida for helping me today, much appreciated!x”

Helpful Report

Posted 4 years ago

Hi Emily, Glad we helped if you ever need any future help just hit us up. In the meantime, happy shopping! Alex

Posted 4 years ago

“I ordered some wet look leggings and received them with a small hole along the waist band. They were priced around £15! But everything else in good condition.”

Helpful Report

Posted 4 years ago

Hi Allen, Sorry to hear that the leggings had a hole in them, this is not to our usual standards. I've dropped you a email so we can get this sorted out. Please could you check your inbox along with your spam and junk folders for this. Alex

Posted 4 years ago

“Great selection, fab service couldn't fault it ❤❤❤”

Helpful Report

Posted 4 years ago

Hi Helen, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 4 years ago

“Pretty little thing is my go to online shop, Amazing quality clothing for the cheep/reasonable price!! Always great quality sale items through out the year (for everyone’s taste). I have had no trouble with delivery’s (especially next day) always receive my order earlier than expected!”

Helpful Report

Posted 4 years ago

Hi Megan, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 4 years ago

“free returns clothes are good quality for the price especially impressed by the Jean's great variety fast delivery customer service could be better though”

Helpful Report

Posted 4 years ago

Hi, Positive feedback is always good to hear. Have an amazing day and come back soon. Alex

Posted 4 years ago

“I returned 2 faulty dressed which were broken as the straps were every poorly designed/ cheaply made and returned 1 duplicate order I DID NOT GET a refund for these 3 items, I spoke to customer services and the matter has still not been resolved as of yet.”

Helpful Report

Posted 4 years ago

Hi Amarah, Sorry to hear that you have not received your refund for your returned items / orders. I have sent you an email to get some further details regarding the orders. Please check your inbox along with your spam and junk folders for this. Alex

Posted 4 years ago

“Perfect. Amazing quality clothes for cheap/reasonable prices as always!! Quick delivery and always have discounts or delievery offers/sales on! Thank you!”

Helpful Report

Posted 4 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 4 years ago

“Terrible delivery”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear you have had a bad delivery experience, we'll let our dispatch team know to pass on the feedback to the couriers. I'll drop you a private message to follow up. Alex

Posted 4 years ago

“I buy for a coat since the 12february I didn’t receive anything ! The product has not been expedied yet !”

Helpful Report

Posted 4 years ago

Hi Nes, Sorry to hear you have not received your order yet. I've taken a look into this and will drop you a private message to discuss further. Alex

Posted 4 years ago

“I asked for my order to be tracked and nothing was done! Royal mails has been showing the same update for three weeks!”

Helpful Report

Posted 4 years ago

Hi Nonhle, Sorry to hear you have not received your parcel yet. I've taken a look into this for you and have dropped you a private message to discuss further. Alex

Posted 4 years ago

“Pretty little thing is my favourite close iam very happy everything is perfect I love customer 👌💯💯”

Helpful Report

Posted 4 years ago

Hi AshtiAmin, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 4 years ago

“If it’s too good to be true..it usually is. There are no bargains just cheap clothes. I ordered three jackets and I was disappointed with all of them. They make Primark clothing seem like quality designer wear! Polyester sold via models who lets face it would look good in a bin bag! You have been warned. I will not purchase again.”

Helpful Report

Posted 4 years ago

Hi Cathrino, Sorry to hear about your order. I'll drop you a private message to discuss further. Alex

Posted 4 years ago

“I have purchased a lot from PLT and their products and delivery are unique. I just love their products”

Helpful Report

Posted 4 years ago

Hi Augustina, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Alex

Posted 4 years ago

“Extremely happy with their delivery and products”

Helpful Report

Posted 4 years ago

Hi Augestina, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 4 years ago

“I bought the bedtime strappy jumpsuit in a small but I don't know what kind of women these are made for but you'd need about 2 foot between your chest and shoulders, for the straps to sit on my shoulders the v neck bit is sitting down by my belly button and that isn't normal, and certainly is not based on an average 5ft 5 size 8 woman, you need to be 6ft with a large gap between yr chest and shoulers, but I couldn't be bothered with hassle of returning it so just stitched the straps up but doesnt sit the same, but it is only for bed, anyway lesson learnt, you get what you pay for, if it's cheap, it will be made cheap and will look cheap!”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear about your jumpsuit, we'll get this logged with the team to check out this item. I'll drop you a private message to discuss further. Alex

Posted 4 years ago

“I have not had a late delivery from PLT up until now. I messaged the customer service page on instagram and recieved a response within 10 minutes. My issue was resolved straight away. Very happy with the service. Great customer experience!”

Helpful Report

Posted 4 years ago

Hi Alana, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! Alex

Posted 4 years ago

“Always happy with items purchased - just a fab cheap website x”

Helpful Report

Posted 4 years ago

Hi Alex, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews