PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a dress it didn’t look like the picture and when I got it had a stain on it I returned it and still haven’t received my money”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear your order arrived in this condition and you're still waiting for your refund, I want to get this looked into straight away for you. I've checked out your order and I can see we refunded the White Cup Detail Maxi Dress in full on the 28th September, the monies will be back in your account by now. I'll also send you a private message with more details on your refund. Thank you, Dominie

Posted 5 years ago

“Both outfits do not look like the picture and one dress was ripped!!! I will be returning and getting a refund ASAP!!! Don’t think I’ll buy again”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear your dress doesn't look like the image online and your other dress have arrived ripped. I completely understand how disappointed you must be and I want to get this sorted straight away for you. I need a little more information on the items so I've sent you an email to the one linked to your PLT account. Speak soon, Dominie

Posted 5 years ago

“Purchased 4 items, all were satin. The satin material was extremely thin and had a very cheap appearance.”

Helpful Report

Posted 5 years ago

Hi Ntvaaa, I'm sorry to hear you're not happy with the quality of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“The customer service was magical and Zoe answered my question 😊”

Helpful Report

Posted 5 years ago

Hey! Thanks for your seriously nice feedback. I'm so happy Zoe had your back! Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 5 years ago

“Nikki was so helpful with my inquiry for my order. She was very professional and quick with the replies which was a plus in my book!!! Keep up the great work Nikki !! Customer service on point”

Helpful Report

Posted 5 years ago

Hey! That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“Order number - 519-2608392-5585939 Every single shirt was way too big for me when I get it the same size I always do. Also, 3 shirts came with a whole in it which surprised me very much, I had to throw it away. I don’t think I will ever order from here again. Email to be reached out on - Nahirobihenriquez@uagateway.org”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear you've had problems with the sizing and 3 of your shirts have holes in them. I want to get this sorted straight away for you. I need a little more information on the items you've received so I've sent an email to the one linked to your PLT account. Look forward to your reply, Dominie

Posted 5 years ago

“The return policy didn’t work for me. The item ordered was too small so I wanted to return it and order a larger size. I followed the return directions that are included in the package but the order number wasn’t recognized. I couldn’t get a return label therefore I’m stuck with a dress that’s too small.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear the sizing wasn't quite right and you're having problems with your returns. I want to get this looked into straight away but I haven't been able to locate your account with the information provided. I'll send you a private message, can you please reply with your full name, order number and email address linked to your PLT account. Thank you, Dominie

Posted 5 years ago

“Great delivery time, arrived when u said it would, overized hoodie is a bit too oversized... Other than that everything I have ordered has been perfect! 😁”

Helpful Report

Posted 5 years ago

Hey! That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“I ordered some swimwear and was very pleased with it. Other than the way the material sat on the one side on the Peach & white stripe bikini top which was a bit odd at the bottom the way it folded itself over and you could see part of the lining.”

Helpful Report

Posted 5 years ago

Hi Khloe, Thanks so much for your review! I'm sorry to hear your Peach & white stripe bikini top doesn't fit quite right. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“Clothes and bikinis are great quality, arrived on time order of there alot”

Helpful Report

Posted 5 years ago

Hey Nieve, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 5 years ago

“Item was very poor quality in general and the seams were even close to ripping on one side (or just really poorly made). Plan to return.”

Helpful Report

Posted 5 years ago

Hi Kim, I'm sorry to hear you're not happy with the quality of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“Ordered boots next day delivery. It’s now day 10 and customer support along with Hermes outdated tracking reports are sound like a broken record - delivery is set for today, please allow till 9pm for delivery to arrive, than contact us again - next day same situation - no order, no way to contact Hermes driver-currier, email support teem is slow on response. Frustrating, annoying. I sit and wait , and they say attempt delivery made - no one called , no one knocked, unless it was in a parallel universe. 10 days I wait for next day delivery, like I don’t have life, tracking says we’re on our way to you, just wait - and nothing. Asked refund twice, they say please wait till 9 pm today and ask again. They refunded delivery cost of 6£ But they cannot say where is my package and for how long will they ask me to wait till 9 pm...”

Helpful Report

Posted 5 years ago

Hi Ann, I'm sorry to hear you're having problems with your delivery and that this hasn't been resolved for you. I've taken a look into your tracking information and there are no details as to why this keeps getting delayed so I've had the issue raised with Hermes to be looked into urgently. I'll also send you a private message, if you need anything else just let me know, Thank you, Dominie

Posted 5 years ago

“The trousers too big. Size 4 and they were for my daughter but they fitted me and my size is 8.”

Helpful Report

Posted 5 years ago

Hi Halyna, I'm sorry to hear the sizing wasn't right with your trousers, I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“Very good quality but the delivery took over 2 weeks”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your review, I'm sorry to hear your order took over 2 weeks to arrive, I haven't been able to locate this order on your account to be able to look into this for you. I'll send you a private message, please reply with your order number. Thank you, Dominie

Posted 5 years ago

“Happy with everything”

Helpful Report

Posted 5 years ago

Hey! Thanks so much for your positive feedback. So happy you're happy! Have an amazing day. Dominie

Posted 5 years ago

“Always on time good quality of thing and good price”

Helpful Report

Posted 5 years ago

Hey Nicole, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 5 years ago

“I live in Norway and got the package a few days before estimated delivery which is super great! All the items I ordered fitted me well and I’m obsessed with PLT noe hahah❤️ Really don’t understand why so many have bad reviews because I loved everything! Only ONE thing I wasn’t a superfan of was that the knitted joggers was very seethrough. On the video I first wore clothes that aren’t from plt but all the clothes i change into is PLT”

Helpful Report

Posted 5 years ago

Hey Celine, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie

Posted 5 years ago

“My first order was great, came when it said it would, they kept me updated with delivery date. The items are lovely, good value, good quality. ...and I love it. Will defo use again”

Helpful Report

Posted 5 years ago

Hey Karen, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 5 years ago

“My favorites !!”

Helpful Report

Posted 5 years ago

Hey! Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

“Was disappointed I ordered next day deliver and waited in for a delivery which wasn’t ever coming. However Matthew helped me. He advised me on when my item was coming and refunded me the cost of next day delivery. Very grateful :-)”

Helpful Report

Posted 5 years ago

Hey! So glad Matthew helped you out. Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews