PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Past goed en goede kwaliteit”

Helpful Report

Posted 4 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 4 years ago

“I ordered according to the size charts, but the items were a bit too big. Nothing a small sewing job can't fix though. The quality was surprisingly lower than I thought it'd be. I don't recommend getting dresses from here. I love the shirts and shoes that I got, but the dresses felt like they were gonna fall apart.”

Helpful Report

Posted 4 years ago

Hey Amanda, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“Easy to use, quality's okay, price is decent for some clothing and I always order from here and the return and refund is quick and easy, the delivery is on time/earlier. Appearance of clothing wise, everything is as seen on site but the inside of the clothing's fabrics is always unpredictable and usually not so good.”

Helpful Report

Posted 4 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 4 years ago

“Loved the item. I ordered a size larger after reading some reviews and it's perfect. No problems at all with delivery. I wish I'd ordered two.”

Helpful Report

Posted 4 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 4 years ago

“I bought a matching set (pants and top) the top was darker than the pants color and i didn’t even bother to return it because i would have to pay out of pocket.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you the set didn't match. I've passed this over to our Quality Control team so they can check the stock and pass on any findings to our buying team so we can get this sorted. We don't offer free returns from all countries, however, we do try to keep the cost as low as possible. You can view the returns section on our website for any low cost returns we can provide - https://www.prettylittlething.com/returns-policy Thanks Usman

Posted 4 years ago

“Always order from plt I love there items and it’s always a decent quality🙌”

Helpful Report

Posted 4 years ago

Hey Yasmin, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 4 years ago

“I got 3 one piece bathing suits and every single once was more like a costume. None were lined the way a swimsuit should be lined in the right areas. Seams were not sewn correctly. Very cheap, thin material. You really do get what you pay for here. Order with those expectations. I'm 150lbs, 5'5, athletic build, S/M top, 4/6 size jeans and i ordered size 10 suits and they are slightly small. Hope this helps.”

Helpful Report

Posted 4 years ago

Hey Hannah, Sorry to hear you didn't love your haul and the sizing wasn't on point. We try to stick to our size guide as much as possible, however, it can vary slightly depending on the style and fitting. As you've mentioned the stitching wasn't on point, please could you drop our customer service team a message with a few pictures of the stitching. This will really help us to investigate with our Quality Control team and pass any feedback over to our suppliers. Thanks Usman

Posted 4 years ago

“Everything was just as seen on the site”

Helpful Report

Posted 4 years ago

Hey, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 4 years ago

“easy to use, good quality and delivery as promised with good prices”

Helpful Report

Posted 4 years ago

Hey, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 4 years ago

“They haven’t sent my parcel even though I paid £10 FOR FREE NEXT DAY DELIVERY I ORDERED IT MONDAY FREAK”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear your order hasn't landed with you. I've checked the tracking and the order was delayed at the couriers depot, so it couldn't be put out for delivery as soon as it should have been. We're still working with the courier to find out why it was delayed and what we can do in the future to reduce the chances of this happening again. The order is now showing as being delivered. If you've still not received it, please reach out to our customer service team and they'll be happy to get this sorted for you. Thanks Usman

Posted 4 years ago

“Sorry but I’m not pleased with prettylittlething, they live up to their name because every piece of clothing I ordered was so small and un-stretchy so I couldnt even put it on. And I’m a normal size XS in every other store!! And even their size S is way too small and tight for me. Some of their clothes would only fit a slim child.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you didn't love your haul. We try to keep to our size guide as much as possible, which can be different to other stores. You can view it here - https://www.prettylittlething.com/size-guide Sizing can also vary depending on the style and fitting of the item. Any items you don't love can be returned to us, in line with our returns policy which can be found here - https://www.prettylittlething.com/returns-policy Thanks Usman

Posted 4 years ago

“Order was never delivered, contacted them through Instagram and they kept on sending me shipping update that I already had and kept on telling me to wait for this date every time.Had to contact ups myself and file a complain and after receiving it i had to send to them myself and it was then I was refunded. I ordered again, this time the order came and no update was made on either website. They need to take their posting more serious. I must say the clothing quality is very good and the person I ordered it for loved it. Also, they should be able to ship new item instead of having to cancel and order over because I received a faulty item and I really wanted to dress. However, it was to time consuming to look and order over. You can trust the website”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you didn't receive your first order with us. We ship orders on a fully trackable service and we usually need to allow some time for the couriers to look into any delays and investigate before we can refund. We're always working to improve the experience though, so I'll pass on your feedback to our logistics team, so they can see what we can do to speed up investigations and get resolutions faster. I'll also reach out to our customer service team, so they can review the conversations we had with you and what we can do to make it easier and more informative in the future. Thanks Usman

Posted 4 years ago

“I rush ordered a dress and i got sent to the wrong house, they took a picture and it was delivered to my neighbors house and when i asked them they said they didn’t have it. I called the delivery company and they said they’ll send another one and that one barely got to me in time for my event and when it did arrive it was damaged!!! the dress had some tassels and they were falling apart and i had to repair the dress at home by sewing the dress together and the tassels in place because it was hours before my event and i couldn’t go get a new dress... i will never shop there again and i will tell everyone about this experience. truly the worst experience ever.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you didn't receive the first order and the second dress arrived in this condition. Definitely not what you would expect when you shop with us. I've not been able to locate your order with the deets provided, so if you could reach out to our customer service team via our website or social media help pages, they'll be able to look into this further. Thanks Usman

Posted 4 years ago

“A lot of the shirts I bought were very small but didn’t appear that way in the pictures online (and I even ordered big sizes)...overall very disappointed in my purchase.”

Helpful Report

Posted 4 years ago

Hey Kailea, Sorry to hear the sizing weren't on point. I'll pass on your feedback to our website and studio teams to make sure the images are more representative. You can return any unsuitable items for a refund in line with our returns policy. Once our warehouse process a refund, you'll receive an automated email to confirm the refund. Thanks Usman

Posted 4 years ago

“I am quiet happy and disappointed with some of the clothes I have ordered with pretty little thing and some of things have been really good but I am not sure if I am going to continue shopping with you but your pieces are great value”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you're not happy with the shopping experience with us. I've not been able to locate your order, so can't see the specifics, however, our customer service team is here 24/7 if you have any issues. We offer free returns from the UK, so you can return any items you don't love at no extra cost for a refund, in line with our returns policy. Thanks Usman

Posted 4 years ago

“First dress was too small. Reordered the dress in the next size which was fine but having trouble returning the first dress. Site says it can’t find my order even when I put in the order number.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you're having some trouble logging the returns. You can log your returns through this link - https://usprettylittlething.intelligentreturns.net/main/step1 You can use your order number and the email address the confirmation email was sent to. I just checked and it worked for me, so it might have been an issue at the time but now it's sorted. Thanks Usman

Posted 4 years ago

“Poor quality and trousers don't fit properly.”

Helpful Report

Posted 4 years ago

Hey Rafaella, Sorry to hear you didn't love your haul. Sizing can vary depending on the style and fitting of the trousers. Any items not suitable can be returned for a refund in line with our returns policy. Once we process a refund, you'll receive an automated email to confirm. Thanks Usman

Posted 4 years ago

“Three of the items I ordered were damaged”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear your haul arrived like this. I can see you've returned the items back to us and our warehouse have received the returns. The refund has been processed back to the original payment method and it'll show in the account by the end of 12/02/20 at the latest. If you have any issues in the future, please reach out to our customer service team via our website or our social media help pages and they'll be happy to help. Thanks Usman

Posted 4 years ago

“I wear a size 12, but found dress ordered in this size more like an 8. Ordered a larger size, which was damaged(seams ripped on both sides). Received another which finally seems ok. On the plus side, delivery is quick, and returns are easy.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you had so many issues with your order. Definitely not what you expect when you shop with us. I'll pass this over to our Quality Control team so they can check the stock and pass this over to our supplier so we can improve the quality of the items in the future. Thanks Usman

Posted 4 years ago

“Loves the clothes well happy”

Helpful Report

Posted 4 years ago

Hey Meika, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews