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PrettyLittleThing.com Reviews

2.6 Rating 2,341 Reviews
37 %
of reviewers recommend PrettyLittleThing.com
2.6
Based on 2,341 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 61%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
2.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Anonymous
Anonymous  // 01/01/2019
I ordered for next day delivery due to needing it ASAP and 4 days later I still haven't received it. It now due tomorrow apparently. I won't hold my breath.
Helpful Report
Posted 5 years ago
Hi Georgina, I'm so sorry to hear that your parcel wasn't delivered on time. I can see that you've spoken with our customer service team through Whatsapp and they've refunded your delivery fee also. I've looked into the delivery and the reason for the delays was due to Bank holiday in Ireland on 28th Oct 2019. Due to the holiday, Fastway is closed for the day. You can view our latest delivery cut off times for Ireland by clicking here - https://www.prettylittlething.ie/delivery-information - Shahbaz
Posted 5 years ago
My parcel hasn’t been delivered... it was dispatched 5 days ago for next day delivery, but I am yet to receive it.
Helpful Report
Posted 5 years ago
Hi, I'm so sorry that you haven't yet received your parcel. I've sent you a private message with further info in regards to the delivery. - Shahbaz
Posted 5 years ago
Ordered playboy jumper washed twice & all design came off the back. Delivery is quick, things always fit well so happy in that since just disappointing jumper design was wrecked after 2 washes
Helpful Report
Posted 5 years ago
Hi, I'm so sorry to hear that the design on the jumper washed away. Don't worry as we've got you covered! I've sent you an email so I can get this sorted out for you. - Shahbaz
Posted 5 years ago
Delivery company are terrible. Told me they had delivered when they hadn't, then when they actually delivered they left my package outside on a busy road - it was stolen. Got a refund but not the full amount and haven't had explanation why. Disappointing from start to finish
Helpful Report
Posted 5 years ago
Hi, I'm so sorry that you never received your parcel and that our courier left your parcel in a location where it was stolen. I have flagged this up with our courier to make sure future parcels are either signed for by yourself to delivered to your neighbours. I've also sent you a private message regarding the remaining amount that hasn't been refunded on this order. - Shahbaz
Posted 5 years ago
I got a few outfits for a next day delivery ordered them on the night and they came in the morning.I was vv impressed and decided to get the next day delivery for a whole year and it’s great
Helpful Report
Posted 5 years ago
Hi Sophia, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz
Posted 5 years ago
Quality of clothing is poor. Most items arrive portly stitched or already with small holes
Helpful Report
Posted 5 years ago
Hi, I'm so sorry to hear that your items arrived in a poor quality! I've sent you a email so that I can get this sorted out for you. - Shahbaz
Posted 5 years ago
I recently reordered some bottoms from PLT, they came on time, the fit of the bottoms were good but not great. PLT bottoms are long and I’m 5’2 and hippy but a pair of heels could probably fix that. The crotch of the pants however were a bit long on me so I might have to get it fixed.
Helpful Report
Posted 5 years ago
Hi Kira, I'm so sorry that the bottoms arrived in this condition and will need to flag this up with our quality control team to investigate further. I've sent you an email in regards to this. - Shahbaz
Posted 5 years ago
Great brand and fast shipping.
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Posted 5 years ago
Hi Israel, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. - Shahbaz
Posted 5 years ago
Brilliant quality clothes even better prices, always speedy dispatch. Never had to return anything as products were better than expected.
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Posted 5 years ago
Hi Tammy, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz
Posted 5 years ago
I had accidentally ordered my order to a random address. They were really helpful re routing it for me. Especially Rizu and Qasim!
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Posted 5 years ago
Hi Dee, So happy we helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz
Posted 5 years ago
Ordered item 3 weeks ago. Never received. Claim filed with paypal to receive refund. Presently waiting for process.
Helpful Report
Posted 5 years ago
Hi, I'm so sorry that you haven't received your parcel on time. I've looked into the order and can see that we've refunded you for the shipping and that the courier has advised to contact them to rearrange delivery as no one was available to sign for the delivery on 28th Oct 2019. I've dropped you a private message with further info. - Shahbaz
Posted 5 years ago
I really appreciated the given code to use at check-out, allowed me to pay for priority shipping! I also loved my dress, fit and shined great :)
Helpful Report
Posted 5 years ago
HI Thalia, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz
Posted 5 years ago
Price and delivery were GREAT!
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Posted 5 years ago
Hi Monica, Loving your positive feedback. Come shop with us again soon. - Shahbaz
Posted 5 years ago
Next day delivery is amazing
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Posted 5 years ago
Hi, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz
Posted 5 years ago
I returned items and got a refund in the same week.
Helpful Report
Posted 5 years ago
Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz
Posted 5 years ago
Paid for next day delivery, order arrived a week later! Customer service was absolutely shocking! Noone could tell me where my order was, no refund offered.
Helpful Report
Posted 5 years ago
Hi Katie, I'm so sorry to hear that the customer service team wasn't able to track your order and that your parcel was delivered late. I can see the from the tracking, our courier was experiencing some technical issues with their system so we were unable to track the whereabouts of parcels for a short while. I apologise for any inconvenience caused. I'm glad to hear that you've received your parcel and I've also refunded £5.99 paid for delivery to your bank card. The money will bounce back into your account by 11th Nov 2019. I've also dropped you a private message in regards to this order. - Shahbaz
Posted 5 years ago
The arrival dresses were super delayed, Matthew D. kindly assisted me in locating the. He was the best part of the experience. The dressed, however, were a hot mess.
Helpful Report
Posted 5 years ago
Hi, I'm so sorry to hear the dresses arrived in a poor condition. Don't worry as we've got you covered. I've sent you an email so I can get this sorted out for you. - Shahbaz
Posted 5 years ago
I ordered and paid for Express post and it took 5 days to arrive definitely disappointed as I needed my purchase for a event as for the quality of their products im satisfied.
Helpful Report
Posted 5 years ago
Hi, I'm so sorry that your parcel was delivered late and understand why you feel disappointed as you planned to wear the items for an event. I've dropped you a private message with further info. - Shahbaz
Posted 5 years ago
I got in touch with the customer service through Facebook messenger and they were amazing! I saw my order was delayed in a location and was double checking to make sure everything was okay. I got a very quick response (within the hour) by Aky to let me know my package will be on its way to me by the next few days.
Helpful Report
Posted 5 years ago
Hi, So happy Aky helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz
Posted 5 years ago
Next day delivery ran smoothly and impressed with my purchases.
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Posted 5 years ago
Hi, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz
Posted 5 years ago
PrettyLittleThing.com is rated 2.6 based on 2,341 reviews