Login
Start Free Trial Are you a business?? Click Here

PrettyLittleThing.com Reviews

2.6 Rating 2,341 Reviews
37 %
of reviewers recommend PrettyLittleThing.com
2.6
Based on 2,341 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 61%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
2.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Anonymous
Anonymous  // 01/01/2019
Delivery was quick
Helpful Report
Posted 5 years ago
Hi Courtney, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz
Posted 5 years ago
I live in the US and seriously was so happy with how quick my orders have came from pretty little thing. Quality was good and my items were super cute. Love it
Helpful Report
Posted 5 years ago
Hi Ashley, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz
Posted 5 years ago
Hi love ya website but one thing you could improve on and also sell more !! Ladies need to no if theres a stretch in the item , missguided does i would purchase more if this was displayed keep in mind plt
Helpful Report
Posted 5 years ago
Hi Toni, Positive feedback is always good to hear & I'll be sure to pass this onto our stock team to implement the idea you've put forward. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz
Posted 5 years ago
amazing, will definitely be ordering again
Helpful Report
Posted 5 years ago
Hi Jasmine, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz
Posted 5 years ago
Love the clothes I order all the time ... however a few items have gone missing and trying to get any help from customer services is hopeless ... they never get back to you ... and on 1 occassion i purchased 3 sweatshirts with a discount of 25% that never turned up I reordered them and PLT wouldn't honour the discount code so I had to pay full price.... delivery times are second to none ... customer services however are diabolical
Helpful Report
Posted 5 years ago
Hi Linda, I'm so sorry that items have gone missing from your previous orders and that you've had no response from our customer service team regarding the recent queries raised. I've sent you an email so that I can look into this further for you. - Shahbaz
Posted 5 years ago
Most things on pretty little thing arrive and look exactly like the photo/video hence the 4 stars. However there has been one or two items that the sizing has been a little bit off or the clothing item doesn’t look anything like the photo. I shop on here all the time and it is honestly a favourite of mine. The clothes although being on the cheaper side last and you don’t need to throw them out after 3 washes. The colours don’t fade in the clothes either. Returns are completely free and any issues I’ve had customer service is very helpful. I’ve had a few issues with next day delivery but that wasn’t down the pretty little thing.
Helpful Report
Posted 5 years ago
Hi, Thanks so much for your feedback and all round good vibes. I've dropped you an email in regards to the items that arrived not looking like as advertised on our site. - Shahbaz
Posted 5 years ago
Ordered heels on next day delivery came within 20 hours!!
Helpful Report
Posted 5 years ago
Hi, We’re happy you’re happy. Come hit us up again soon. - Shahbaz
Posted 5 years ago
delivery was quick, amazing prices
Helpful Report
Posted 5 years ago
Hi Erin, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz
Posted 5 years ago
Amazing quality
Helpful Report
Posted 5 years ago
Hi, Great to hear you love the quality of our items. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz
Posted 5 years ago
easy delivery and purchases always x
Helpful Report
Posted 5 years ago
Hi Bronte, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz
Posted 5 years ago
I ordered 3 dresses in eu size 38 (one size up than my regular size 36), dresses are so small that they fit to person that wears size 32.
Helpful Report
Posted 5 years ago
Hi Ana, I'm sorry to hear you're not happy with the sizing. I have flagged this up with our stock team to look into further. If the clothes are unsuitable, feel free to return these back to us through your local post office for a refund. I've dropped you a private message with further info on how to return. - Shahbaz
Posted 5 years ago
Needed an order canceled due to shipping speed and Mo made it happen! Thank you to her and as well as Soph L.
Helpful Report
Posted 5 years ago
Hi Shinel, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. - Shahbaz
Posted 5 years ago
Next day delivery was late by 2 days
Helpful Report
Posted 5 years ago
Hey, I'm so sorry your parcels are being delivered late. I've dropped you a private message with further info. - Shahbaz
Posted 5 years ago
Quick delivery (one day before they said). Most products looked like they did on the website - usually the more expensive ones and the cheap ones didn’t look the same
Helpful Report
Posted 5 years ago
Hi Emmy, I'm glad to hear you've received your parcel on time and sorry to hear that some of the items don't quite match what's sold on our site. I've sent you an email so that we can look into this further. - Shahbaz
Posted 5 years ago
Soft material white dress is a bit see through
Helpful Report
Posted 5 years ago
Hey, I'm so sorry to hear the material on the White Strappy Detail Backless Cami Dress is a bit see-through. I have flagged this up with our quality control team to check the remaining stock immediately. Please return the dress back to us for a refund using one of our free returns couriers by clicking here - https://www.prettylittlething.com/returns-policy - Shahbaz
Posted 5 years ago
Happy with most things but sizing not great, smaller thn a shop size 12 I keep having to send bk weekly, which for me isn't good I've had an operation so can't get to post office to send two bags bag of clothes
Helpful Report
Posted 5 years ago
Hi Nooska, I'm so sorry to hear the sizing on our items isn't quite right and understand you're unable to keep visiting the post office to make your returns back to us due to recently having an operation. We do offer a Hermes pick up service, where the courier will collect your returns from your front door. You can arrange a collection by clicking here - https://www.hermesparcelreturn.co.uk/directReturns/return?clientId=276&childId=000 I've also raised the issue regarding the sizing of our items with our quality control team to investigate further. - Shahbaz
Posted 5 years ago
Item was good but packaging damaged. Crushed and ripped shoe box. Would nt usually be concerned about box but they were a gift
Helpful Report
Posted 5 years ago
Hi, I'm so sorry the shoe box arrived in this condition especially as the item has been ordered as a gift. I've flagged this up with our quality control team to investigate how the box came to arrive in this condition. I've also sent you a private message in regards to this order. - Shahbaz
Posted 5 years ago
I ordered two skirts about 13 days ago and still haven’t gotten it yet. The tracking just kept saying in transit. It’s finally shown that it was somewhat close to my house. Probably won’t order from pretty little thing again for any outfit I need for an event. Though I spoke to an agent Iram who was very helpful ,and gave me the money I paid for the delivery back. I hope to get my package sooner than later.
Helpful Report
Posted 5 years ago
Hi, I'm so sorry that your parcel wasn't delivered on time and I'm glad to hear Iram sorted you out with a refund on the shipping fee. I have spoken with our courier and they've reassured me future parcels will be delivered on time and apologise for any inconvenience caused due to the delays. - Shahbaz
Posted 5 years ago
Great help with delivery problems I got answers straight away and proper solutions x
Helpful Report
Posted 5 years ago
Hi Dani, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. - Shahbaz
Posted 5 years ago
Iram customer service was incredible
Helpful Report
Posted 5 years ago
Hi, So glad Iram helped you out. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz
Posted 5 years ago
PrettyLittleThing.com is rated 2.6 based on 2,341 reviews