PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything s great”

Helpful Report

Posted 5 years ago

Hi, That’s amazing to hear. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“I have been buying clothes on PLT and iv always had a great experience . In terms of delivery they are always on time and they always communicate. Returning is also very good. I love shopping there , love the sales and I love it when they do free next day delivery. I will recommend this website to anyone”

Helpful Report

Posted 5 years ago

Hi, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 5 years ago

“PLT experience was good well the point of sale and refund all Ng with he Comms via what's app chats. The issue for me was the delivery service they use my order to this day has never showed up. Despite a number of complaints to the delivery company they just told me that I was not their customer and they will only accept complaints from PLT due to the non existent service I would order as a last resort if I can't get item on the high street. Ordering online is should same time and hassle it was anything but countless time wasted sending emails to get an update. In terms of getting a refund PLT did it ahead of time as I was not willing to wait 10 days for the delivery company to confirm to them that they had lost the package when I had screenshots from my live chat with them confirming this. Might be worth looking at the refund process.”

Helpful Report

Posted 5 years ago

Hi Mark, I'm so sorry that you hadn't received your parcel and will be passing your feedback onto the relevant team in regards to our current delivery service in place as we're always looking at ways to improve this area of our business. I will also flag up the refund process we currently have in place with our management team to see where we went wrong and to have a better process in place in the future. I've sent you a private message with further info in regards to this order. - Shahbaz

Posted 5 years ago

“I bought clothes for my sister and the sizing was spot on. I bought them on sale and found them significantly cheaper. They were delivered ahead of their delivery date.”

Helpful Report

Posted 5 years ago

Hi, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 5 years ago

“Delivery was very fast! Even tho i live in another country! The e-mails about the delivery before and after are very clear and nice thought of. Garment was exactly as i expected and from what i had seen on the pictures of the website . Great job!💖”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“I bought clothes for my sister and the sizing was spot on. I bought them on sale and found them significantly cheaper. They were delivered before their due delivery and in perfect condition. Was really pleased with the finished product.”

Helpful Report

Posted 5 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. - Shahbaz

Posted 5 years ago

“came super quick and was exactly what i wanted! fit perfectly i’m so happy 😆”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“So good and amazing service”

Helpful Report

Posted 5 years ago

Hi Gemma, Thanks so much for your positive feedback. Have an amazing week. - Shahbaz

Posted 5 years ago

“I have not yet received my order, next day delivery on 1st November. The money has gone from my account more than two weeks ago but still not received my order.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry that you've not received your parcel just yet. I've sent you a private message with further info. - Shahbaz

Posted 5 years ago

“Good efficient service”

Helpful Report

Posted 5 years ago

Hi Scott, If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“When I first shopped at PLT I was a little sceptical but now I like shopping with them, prices are good, easy return policy, highly recommended 👍👍👍 keep it up PLT!!! 😁”

Helpful Report

Posted 5 years ago

Hi Felina, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“LOVE IT!!!!!! Wardrobe is all PLT”

Helpful Report

Posted 5 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 5 years ago

“Excellent Service Parcel always arrives on time easy payment 😀”

Helpful Report

Posted 5 years ago

Hi Nicola, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 5 years ago

“Ordered a pair of size 8 patent nude court heels and they were 2 sizes too small”

Helpful Report

Posted 5 years ago

Hi Penelope, I'm so sorry we sent you out the wrong sized shoes and will get this looked into immediately for you. I've sent you an email in regards to this. - Shahbaz

Posted 5 years ago

“LOVE pretty little thing! Their clothes fit perfect and their active wear is just 🔥🔥 only downside to PLT is their courier I’ve had constant issues with Hermes either not delivering my parcel or throwing it over my back gate 👎🏼 PLT have been fab with customer service 90% of the time... 4* stars could definitely improve with the courier service”

Helpful Report

Posted 5 years ago

Hi Hol, Glad to hear you love the brand like we do! I have flagged the issues with the courier either not delivering your parcel or throwing this over your back gate and requested future deliveries are signed for and not left with your neighbours or in safe places around your property. - Shahbaz

Posted 5 years ago

“Fast delivery, good quality👍🏻”

Helpful Report

Posted 5 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 5 years ago

“Best service from and online brand, next day delivery even have my parcel delivered on a Sunday, so easy to return if needed, app is easy to use and friendly, customer service team quick to respond, prices are affordable. Packaging always presentable. Great job”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“Delivery on time and top really lovely”

Helpful Report

Posted 5 years ago

Hi, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. - Shahbaz

Posted 5 years ago

“Everything was great will shop with you again good customer service all round x”

Helpful Report

Posted 5 years ago

Hi Tracey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“No answer no matter where I write! Try to connect PLT about my order in fab instagram and what’s app but nobody is interesting in customer questions”

Helpful Report

Posted 5 years ago

Hi Clara, I'm so sorry we've not yet resolved your query! I've sent you an email in regards to this. - Shahbaz

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews