PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products I bought were exactly what I wanted. Shipping was so fast!! Would definitely purchase from this company again!!”

Helpful Report

Posted 4 years ago

Hey Meg, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 4 years ago

“The price, delivery website were great however the bikini bottoms I purchased had terrible proportions and needed alterations, costing way more than the item itself.”

Helpful Report

Posted 4 years ago

Hey Maddy, Glad to hear the pricing and delivery was on point. I'll pass on your feedback about the sizing of the bikini to our buying teams, so they can speak to our suppliers to make sure this doesn't happen again. Thanks Usman

Posted 4 years ago

“Had royalty for 2 years now saved so much money with having as order 3 or 4 times a month at least, always a good sale on and now they have perfume as well more variety and they're plus size is great, it's a shame they still deliver with hermes which isn't that great, sometimes sizing is an issue but when I have complained they get right back and solve this issue! Love plt”

Helpful Report

Posted 4 years ago

Hey Chelsea, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 4 years ago

“Made tons of purchases off this website and hasn’t ever Disappointed me. Extremely fast shipping, true to size and soooo many cute clothes and good deals”

Helpful Report

Posted 4 years ago

Hey Aida, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“BE CAREFUL. Pretty little thing is far from the most reliable and very much has ups and downs. I have the royalty delivery and have been ordering for years. Some clothes are good quality while others I can hardly believe they aren’t embarrassed to sell. Sizing can sometimes be perfect and sometime be massive or way to tight for something that would normally fit. when ordering off pretty little thing always leave a week gap before the event you want to wear the ordered item two. Sometime i pay next day and it can take 3 days to come/never arrive. Leave enough room to order a back up! Also have a habit of sending the Completely wrong items. Hope this helps!!!”

Helpful Report

Posted 4 years ago

Hey Sophie, Sorry to hear you've had so much trouble with your previous orders with us. I'll pass this over to our logistics team, so they can look into the late deliveries with the courier and find out what we can do to reduce the chances of this happening in the future. Whilst we try to stick to our size guide as much as possible, it can vary depending on styling and fit of the items. If you have any issues with an order, our customer service team is here 24/7, so you can reach out straight away. Thanks Usman

Posted 4 years ago

“Amazing. I absolutely love shopping from here!”

Helpful Report

Posted 4 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“I normally don’t leave reviews but I always see ppl saying they love this site. So I tried it and first my items arrived late. Secondly, my items weren’t the size I ordered, quality of the clothes are trash. This is for people who have had work done to their bodies or have wide hips and a nice shaped booty. Lol I on the other hand 121 pounds with a flat booty lol 😂 so the clothes made me look HIDEOUS! I like their basic things such as the basic rompers and dresses”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you didn't love your haul and it didn't land with you in time. I've not been able to locate your order with the info provided, so can't look into the specifics of why it was late. You can drop our customer service team a message via our social media help pages and they can look into this further. We sell a large variety of clothing for different shapes and sizes, so I hope you can find something you love on site. Thanks Usman

Posted 4 years ago

“Ideal place to shop if you have a fashion conscious teen like me. Priced perfectly that you can treat them to a new outfit without breaking the bank. Fast delivery and returns and great quality. Love this site! 5 stars all the way ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 4 years ago

Hey Deb, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 4 years ago

“My first and only purchase from PLT. Sooo bad I’m not sure how they can get away with it. Cheap material, cheaply made. Sizing is totally off, I ordered a size 10 dress, it was too small for my very petite 9yo! Slow delivery. Never will order again.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you didn't love your haul. We try to stick to our size guide as much as possible, however, it can vary slightly depending on size and fit. It still shouldn't have been so small though, so I've fed this back to our buying team and they'll speak to our supplier. Please return any items that aren't suitable, in line with our returns policy and a refund will be issued to the original payment method once our warehouse log the returns back. Thanks Usman

Posted 4 years ago

“absolutely love plt and trust it however there was one time which i was not happy with delivery as i did not receive next day delivery which i paid for. other than that i am always pleased with the service and think it’s a brilliant website! x”

Helpful Report

Posted 4 years ago

Hey Livv, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 4 years ago

“A very competitive price and reasonable postage. Daughter is extremely pleased with her item of clothing. Great returns policy. PLT a great company to buy from.”

Helpful Report

Posted 4 years ago

Hey, Thanks so much for your positive feedback. Have an amazing weekend. Thanks Usman

Posted 4 years ago

“Thought I’d try PLT, I wish I hadn’t. Sooooo bad! Really cheap fabric, really slow delivery and extremely poor sizing! Size 10 is more like a size 2. PLT I will never purchase from you again.”

Helpful Report

Posted 4 years ago

Hi, Thanks for your feedback we'll pass this on to the relevant team. I've also sent you a private message to follow this up further with you. Alex

Posted 4 years ago

“Couldn’t ask for nothing better. Absolutely love this website. No complaints if anything addicting. LOVE IT ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️”

Helpful Report

Posted 4 years ago

Hi, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Alex

Posted 4 years ago

“Love love love pretty little thing! I always buy my clothes from here and they are amazing!”

Helpful Report

Posted 4 years ago

Hi Francesca, Loving your positive feedback. If you ever need any future help just hit us up. In the meantime, happy shopping! Alex

Posted 4 years ago

“Very affordable, have great sales and clothes are of great quality”

Helpful Report

Posted 4 years ago

Hi Kaci, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 4 years ago

“Very fast delivery AND returns. I’ve purchased from PLT for years, and you get what you pay for (and sometimes more!) Some of the $30 dollar dresses aren’t always able to be kept for more than one wear but I’ve gotten a $25 dollar dress 4 years ago that’s still a staple in my wardrobe. Tees, tops and pants I’ve purchased have also been good quality. The most recent returns were processed ON THE DAY (what?!) that I had handed them in to the post shop, so that’s awesome! Overall, I really like PLT. Their clothing is super affordable and really cute. Only issue is the sizing is a bit off, some dresses are made quite small and some are made quite large but with such fast delivery and returns that should be sorted in no time from now on!”

Helpful Report

Posted 4 years ago

Hi Jess, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 4 years ago

“Sizing is small small size up up, wouldn’t order again”

Helpful Report

Posted 4 years ago

Hi, Thanks for the feedback, we'll pass this on to the team, I've also sent you a private message to follow up. Alex

Posted 4 years ago

“Using pretty little thing for a year now and I’ve royalty delivery which is fantastic! Most of the clothes are true to size and good quality”

Helpful Report

Posted 4 years ago

Hi Sinead, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Alex

Posted 4 years ago

“Perfectly good quality items, fit as expected, didn't need to return”

Helpful Report

Posted 4 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 4 years ago

“Lovely dress size 8 but way too small. Next size up also too small. Wasted time waiting then posting back.”

Helpful Report

Posted 4 years ago

Hi, Thanks for your feedback, we'll get this passed over to the relevant team to look into this further. Alex

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews