PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Services, delivery, prices and clothes quality perfect”

Helpful Report

Posted 5 years ago

Hey Deborah, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“delivery service is amazing, clothes are affordable and the quality is average...I love pretty little thing at least 80% of my wardrobe is PLT x”

Helpful Report

Posted 5 years ago

Hey! Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie

Posted 5 years ago

“Love love love, very happy, very quick and easy, and also worth it!”

Helpful Report

Posted 5 years ago

Hey Sylvain, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 5 years ago

“The customer service for PLT is unmatched! I had questions about my order and contacted PLT through WhatsApp and got a speedy and helpful response from Sadie. My questions were answered effectively and the customer service reps are the sweetest. The site itself has a great selection and awesome sales. The shipping isn’t too bad considering it isn’t coming from the US where I live but it does take about a week and some change.”

Helpful Report

Posted 5 years ago

Hey Sydney, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“They were actually faster with their shipping than expected. I got two tops and they sent them 2 days before the expected date, which I loved! Good quality tops! Will be purchasing from them again!”

Helpful Report

Posted 5 years ago

Hey! Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

“Delivery was a bit slow. Clothes were very pretty but the material feels cheap. I’d buy again tho, price was good. Btw, one of my dresses came with a sewing defect.”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your review, I'm sorry to hear you feel this way about the delivery and that one of your dresses has a sewing defect. I need a little more information to be able to get this sorted so I've sent you an email to the one linked to your PLT account. Speak soon, Dominie

Posted 5 years ago

“Ordering and receiving my package was smooth, I live in the U.S so obviously it took a little longer than every other location near. However I only gave this a 4 star rate because I washed my item and it literally got ruined with one wash after using it once.”

Helpful Report

Posted 5 years ago

Hi Claudia, Thanks so much for your review, I'm sorry to hear your items been ruined after being washed, I want to get this looked into straight away but need a little more information. I've sent you an email to the one linked to your account. Speak soon, Dominie

Posted 5 years ago

“I had no issues with this website. Took a while because I live in the US but came before the expected delivery date. I love all my clothing”

Helpful Report

Posted 5 years ago

Hey! Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 5 years ago

“Fast shipping great packaging I had to refund a few items and the return process was ok I had to print out my return slip 👎🏾 One should be provided but amazing clothing”

Helpful Report

Posted 5 years ago

Hey! Thanks so much for your positive feedback, that’s great to hear, I am sorry though to hear about the issue you had with your returns, if you have any problems in the future please send a message over to our Customer Service Team who will sort this straight away for you. Have an amazing day and come back again soon. Dominie

Posted 5 years ago

“Very poor service- I ordered next day delivery for a year and I have waited for over 3 days now to receive my delivery with still no emails or anything indicating when it will be with me👎🏻”

Helpful Report

Posted 5 years ago

Hi Melissa, I'm sorry to hear your order hasn't landed with you yet. I've taken a look into your account and I can see your postcode is listed as one of our exceptions, due to this we're unable to guarantee Next Day Delivery and it can take between 3-5 working days for delivery. This is confirmed on our delivery options on the website and also included within the Royalty Terms - https://www.prettylittlething.com/delivery-information I can see your tracking updated today and your goodies will be delivered on or before the 10th October. I'll also send you a private message as well, if you need anything in the meantime just hit reply. Thank you, Dominie

Posted 5 years ago

“I have no idea what people are arguing about here and complicating about? If you don’t like the items you will be refunded! Simple”

Helpful Report

Posted 5 years ago

Hey Yudelky, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“Items arrived quicker than expected. Good quality materials. I had to return a few items and my refund was applied promptly. This IS my new favorite online store!!!!”

Helpful Report

Posted 5 years ago

Hey Kenji, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 5 years ago

“I loved the dress at first but when I got it was extremely tight.”

Helpful Report

Posted 5 years ago

Hey, I'm sorry to hear you feel this way about the sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“Bought some wedges for my girlfriend, shopping was fast, fab quality and my girlfriend loves them. Will be shopping again”

Helpful Report

Posted 5 years ago

Hey! Positive feedback is always good to hear. So happy your girlfriend loves her wedges! Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 5 years ago

“Most of the things I bought was way to big”

Helpful Report

Posted 5 years ago

“Everything came out perfect!!!! The sizes are pretty even and the shipping came exactly on time!!!!”

Helpful Report

Posted 5 years ago

Hey! That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“I ordered a pants that were a size 8 but it couldnt have been an 8 in no way! It was extremely big and one of my lingerie onsies has a purple make up stain on it!”

Helpful Report

Posted 5 years ago

Hi Rheena, I'm sorry to hear the sizing isn't right and there's a stain on your lingerie onesie, I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. For the onesie, I'm so sorry you've received your item in this condition. I want to have this looked into straight away but I need a little more information so I've sent you an email to the one linked to your PLT account . Speak soon, Dominie

Posted 5 years ago

“Ordered about 8 dresses for my upcoming honeymoon, each was over $20aud and all different styles for day, beach, and nice dinner outfits. Each was extremely poor quality fabric (I didn’t even know they made that tacky stretch ribbed fabric anymore) and fit weird on the body. I described the quality to my partner like “it was if whoever designed these clothes did not know what a human body looked like”. Nothing had zips so it didn’t have shape around the waste, and everything white was see through. Your money is better spent elsewhere. They did give me a refund on all products which was very quick. Stay away, you’ve been warned! Items look pretty online but you’ll be disappointed when you try on your order.”

Helpful Report

Posted 5 years ago

Hey, I'm sorry to hear you feel this way about the quality of your items. I completely understand why you're disappointed especially as these were for your honeymoon. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“It was absolutely perfect for the rave I went to this past weekend! None of the beads fell off, the glitter was perfect, and the stretch was great!”

Helpful Report

Posted 5 years ago

Hey Isabella, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

“Nothing runs true to size !!! What I ordered came damaged”

Helpful Report

Posted 5 years ago

Hi Nahirobi, I'm sorry to hear you're not happy with the sizing and your item arrived damaged. I want to get this looked into straight away, but I need a little more information. I'll send you a private message, can you please let me know your order number, product name of the item and what the issue is? Speak soon, Dominie

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews