PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PrettyLittleThing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered trousers, but the trousers that I received looked nothing like the picture on their website. The quality of the fabric was very poor, I could see through it, and it came damaged with black stains on it like if it was burnt. They basically sent me a faulty good. Also, the refund took very long to be processed, I had to contact them twice for them to finally refund me.”

Helpful Report

Posted 6 years ago

“Do no order from the them. Completely unreliable. There is a reason why they don’t have a phone number on their website. Terrible customer service and shipping. I never received my order.”

Helpful Report

Posted 6 years ago

“Extremely angry with this company. Will not order from them in future. Did not deliver on time and I requested as I’m away on holiday not deliver my item. which they agreed to and now while on holiday I find out they deliverd my unwanted items to my neighbour that I don’t know without my permission.”

Helpful Report

Posted 6 years ago

“Worst clothes I've ever ordered or purchased! BEWARE DO NOT BUY.. Spent 40 pound on some trousers and Bardot bodysuit.. Trousers was cheap material and could see right through them nothing like the picture! Top couldn't even fasten was too small and I ordered a size up because heard they run small. Never buying from there again PRETTYLITTLESHIT!”

Helpful Report

Posted 6 years ago

“I’m really starting to hate PLT. You’re shipping method is trash!!! It has been almost 9 days! Where tf is my package! 😡 I’ll choose fashionova any day over you guys! Get it together!!!!!”

Helpful Report

Posted 6 years ago

“Its been 3 months since I order and I still haven't received my order i have email them more than 20 times with no luck they haven't response to any of my emails or refund my money”

Helpful Report

Posted 6 years ago

“The clothing is amazing quality and looks exactly like the picture, delivery was spot on the start of the delivery slot so i didn’t have to wait in for it”

Helpful Report

Posted 6 years ago

“Cheap..... uneven shorts, poor quality, horrible customer service, horrible shipping..... sewing Is junk..... horrible company”

Helpful Report

Posted 6 years ago

“Horrible shipping and customer service.”

Helpful Report

Posted 6 years ago

“I would not recommend to anyone. Literally the worst clothing compamy to order from. They never provide next day delivery. I’ve had 3 orders in the past 6 months get lost. Clothes have arrived see through and looking nothing like they did on the website. My most recent complain is that I ordered a dress and waitied a week for it to come and when there was still no sign of it I contacted them they said the order had failed (AFTER THEY HAD CHARGED ME) They would have never let me know the order had failed unless I contacted them. THEY ARE AN ABSOLUTE JOKE AND I WOULD ADVISE PEOPLE TO AVOID THEM. They need to cut they chirpy “gal” slang and actually focus on being a decent company that can provide the service they offer.”

Helpful Report

Posted 6 years ago

“I accidentally ordered on there website because my computer froze, the order had not been processed or shipped but it still would not let me cancel the order, there is no customer service number to reach or talk to. There clothes are low quality and cheap i was observing but then of course I went to fashion Nova and found a way better deal and that is when I git an email about my confirmation code. Long story short, pretty little thing has poor communication skills and even much more poor clothing. I just want my money back.”

Helpful Report

Posted 6 years ago

“Horrible. Needed a dress for a party. The quality is absolute garbage, the material is what you use for Halloween costumes. And yes I didn’t expect a lot from a cheap website like this but for 60 pounds? The shipping came fast but that’s because I paid an extra 20 cad for express shipping. Will return. Absolute garbage. LISTEN TO REVIEWS!!! Forever 21 is better.”

Helpful Report

Posted 6 years ago

“The clothes are obviously cute but the way they run their company is trash!!! The first time I ordered, I ordered 2 unitards on separate transactions and only one came in. After it being late of 5 days already from the estimated arrival, I got an email saying I cancelled my order for one of the outfits which I didn’t!! Also only refunded me for the unitard not even the shipping money!!!! Yesterday I decided to give them a go and ordered 3 t shirts and shortly after I ordered, they emailed me saying a refund is in process because they ran out of one of the sizes on my t shirts but they still took my money anyways. DONT ORDER FROM THEM ITS A SCAM!!”

Helpful Report

Posted 6 years ago

“Awful customer service, email states they will contact within 48hours notice after receiving a query 3 days later still no response”

Helpful Report

Posted 6 years ago

“This website has very cute clothing. My items arrived maybe a day or two later than I expected, which was not a problem. I just wouldn't order again because the fit of the clothing is just off. From unflattering to tight and uncomfortable. I've had one item that fit perfect out of the 5 that was ordered. I'm hesitant to order again. But the quality of the clothes are very good. I'll be returning items for the first time. Hopefully it goes smoothly”

Helpful Report

Posted 6 years ago

“The sizes are so wrong the clothes are tiny would make you feel huge ordered a plus size t shirt to be over sized and I’m a a size 14 tried it on and it was stuck to me !! Same with everything size 16 is like a 12”

Helpful Report

Posted 6 years ago

“If your smart enough to research the reviews before ordering from this company🙌🏾 Good job. This company is trash they said their order was processed and delivered days ago and nothing has arrived... it wouldn't be so aggravating if I hadn't ordered from Rose we after them and hadn't received that order as well but I got the Rosewe package so I don't know what the delay is. Pretty little liars more like it”

Helpful Report

Posted 6 years ago

“I ordered two orders on different days and they delivered both of them to the wrong house and no one knows where it is. I do understand that mistakes happen but that is two orders they messed up not just one. They did give me a refund and told me to just reorder the items if i still wanted them. so I went on their website and all the sizes i wanted were gone. I emailed them again explaining this and they did not even bother to reply to me after that. To be honest that was the thing that made me write this review because even though I got my refund, the fact that they did not even go the extra mile to even reply and show that they are sincerely sorry by even offering a discount or something small was just appauling. I have worked in retail and currently in hospitality, compared to how i would have handled a situation like this, their complaint handling did not make me feel valued at all.”

Helpful Report

Posted 6 years ago

“PLT is trash . Ordering from pretty little thing you have to order months in advance because no matter what you will NOT get your items in time . Their size chart is terrible and some of their clothes honestly look really cheap . I won’t be ordering from here again it’s a waste of money and I’m staring to think this company is fraud .”

Helpful Report

Posted 6 years ago

“The outfit was very cute , and affordable . The outfit was overall 5stars , I am completely happy with my items, however Prettylittlething.com website is very deceiving . When go to their site there is a coupon code FIRE30 for 30% off order , that doesn’t work .You don’t realize it until you have found an item you love , and are about to check out. Also they charge a $5 shipping fee , the shipping time says 3-5 business days , I received mine in 10 business days, which was very unacceptable! The whole reason I purchased the outfit for my birthday, and it didn’t get here in time .”

Helpful Report

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews