PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sizes are inaccurate and the zipper does not stay up even if it does fit. Overall, poor quality”

Helpful Report

Posted 5 years ago

Hi Ashli, Sorry to hear about your order, we have a handy size guide that can be found here: https://www.prettylittlething.com/size-guide I've dropped you an email so that we can take a look further into the items that you have. please check your inbox along with your spam and junk folders for this. Alex

Posted 5 years ago

“Quick delivery quick refunds and great fit I always buy my party dresses here way better than fashionnova”

Helpful Report

Posted 5 years ago

Hi CJ, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. - Shahbaz

Posted 5 years ago

“I ordered a jumpsuit off pretty little thing, I was dubious about the quality as I have heard many bad reviews. I thought it was too good to be true when I saw the price. The quality is amazing and it fits perfectly, it’s so flattering!”

Helpful Report

Posted 5 years ago

Hi Olivia, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 5 years ago

“Absolutely love PLT. Always quick deliveries and easy returns, simply take it back to the post office and it’s done! Prices are affordable and never too much, quality is great. You’ll always get some pieces in which the quality isn’t that good, but thats like any other store you’d shop in anyway. Favourite online shop!”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 5 years ago

“Love their clothes”

Helpful Report

Posted 5 years ago

Hi Jayee, Loving your positive feedback. Come shop with us again soon. - Shahbaz

Posted 5 years ago

“Order from here all the time never disappointed! Great fit, great pricing & Great shipping!”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“Product arrived quickly no problems at all and items description was correct. Very satisfied”

Helpful Report

Posted 5 years ago

Hi Hayley, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 5 years ago

“Prices are great, quality is good and fast delivery too x x”

Helpful Report

Posted 5 years ago

Hi, Loving your positive feedback. Come shop with us again soon. - Shahbaz

Posted 5 years ago

“Find products to be poor quality and of cheap material”

Helpful Report

Posted 5 years ago

Hi, I'm really sorry to hear you're not happy with the quality of the clothing. I've sent you an email so I can look into this further for you. - Shahbaz

Posted 5 years ago

“Awful fit.”

Helpful Report

Posted 5 years ago

Hi Vicky, I'm sorry to hear the items don't fit quite right. I've dropped you a private message with further info in regards to this. - Shahbaz

Posted 5 years ago

“Prices are great the material for clothing is very strong and worth the price. The delivery is also fast my orders have always come in way sooner than expected!”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 5 years ago

“Fast and cute clothing I never have a problem except prob ordering to small but that’s my fault lol”

Helpful Report

Posted 5 years ago

Hi Genevie, We’re happy you’re happy. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“Delivery arrived exactly when it said it would and nothing was returned as I loved all the clothes!”

Helpful Report

Posted 5 years ago

Hi, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 5 years ago

“Product was amazing, came early and was in very good condition”

Helpful Report

Posted 5 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 5 years ago

“Amazing service”

Helpful Report

Posted 5 years ago

Hi Clare, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 5 years ago

“Fast delivery, amazing quality, great sales.”

Helpful Report

Posted 5 years ago

Hi Jasmin, Loving your positive feedback. Come shop with us again soon. - Shahbaz

Posted 5 years ago

“Excellent delivery times and quality stuff”

Helpful Report

Posted 5 years ago

Hi, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 5 years ago

“I’ve loved every single item I’ve purchased! Everything is sooo cute and fits perfectly. I had no issues with my deliveries and overall I love this clothing brand.”

Helpful Report

Posted 5 years ago

Hi Jocelyn, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 5 years ago

“Delivery was fairly quick and the item looked just like the picture. My only complaint is that the material is easily caught on Velcro and goes bally, other than that no issues!”

Helpful Report

Posted 5 years ago

Hi Katie, I'm glad to hear that the delivery was quick and that the item matched the photo on our site also. I will be passing your feedback on to the relevant team regarding the material. If there is anything else at all we can help with just drop us a message on either Facebook/Twitter/Instagram/Whatsapp but of course if email is more you’re thing you’re more than welcome to drop us a reply at customer.services@prettylittlething.com. We’re here for you 24/7. - Shahbaz

Posted 5 years ago

“The cloths arrived on time but the stitches were opened. The jacket looks different from the picture.”

Helpful Report

Posted 5 years ago

Hi Salamatu, I'm so sorry the stitching on one of your items arrived in this condition and that the jacket also doesn't match what's advertised on our site. I've dropped you an email so I can get this sorted out for you. - Shahbaz

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews