PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 10 items for cyber Monday and everything fit perfectly! Usually when I shop online I have to send at least 1 item back. Very happy”

Helpful Report

Posted 5 years ago

Hey Gigi, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“My order to USA arrived within a week and had to send a dress back, only cost me $4, and they send me a label to print off. Took to post office next day, and the very next day I got an email saying that PrettyLittle Thing had got my parcel and were expediting my refund! fab service, hence 5 Stars!”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“Ordered from prettylittlething many times and have no complaints. Always fast shipping and great items”

Helpful Report

Posted 5 years ago

Hey Lauren, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 5 years ago

“i paid for express shipping, then they lost my package AND the items that i ordered looked nothing like they did online. extremely disappointed and would not recommend”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear your order was lost and you didn't love your haul. I've checked this for you and the order was misplaced at the depot, so they couldn't get it to the driver in time. Our logistics team are working with them to see what steps we can take to stop this from happening in the future. If you don't love any of the items, you can return them back to us for a refund, using our free UK returns label. Thanks Usman

Posted 5 years ago

“This site is amazing .. Shipping was fast”

Helpful Report

Posted 5 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Clothes do not look like they do in pictures, sizes are wrong”

Helpful Report

Posted 5 years ago

Hey Brooke, Sorry to hear you didn't love your haul. I've passed on your feedback to our studio teams, so they work to make sure the images better match the items and reduce the impact of studio lighting. As we're UK based, all our items are labelled in UK sizes but it would be equivalent to the local size you ordered. Any items you don't love, you can return for a refund, using our low cost returns service/portal. Thanks Usman

Posted 5 years ago

“Fantastic service 👍”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your positive feedback. Have an amazing New Year. Thanks Usman

Posted 5 years ago

“Delivery is always prompt and while the quality may not be first class it is really good considering the price you pay. The easy returns however make this a wonderful experience for me. I'm a size 10 and I have found that the sizes are consistent.”

Helpful Report

Posted 5 years ago

Hey Jaime, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 5 years ago

“Packages take way to long to be delivered that’s my only issue”

Helpful Report

Posted 5 years ago

Hey, Our standard delivery can take up to 7 working days, however, we're always working with our couriers to get these delivered as soon as possible. If you need your order as fast as possible, we have an express shipping method for the order to be delivered within 3 days. Thanks Usman

Posted 5 years ago

“I ordered my parcel and it didn’t arrive for a month even though it was supposed to arrive 5 days later and I stopped getting updates to where it was then it arrived yesterday however in the wrong colour!”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear your order was so late and you received the wrong colour. Totally get where you coming from. I've refunded the postage cost and it'll show back in the original payment method by the end of 10/01/20 at the latest. Please return this back to us and once our warehouse log the returns back, they'll process a refund and send you an email to confirm once the refund has been processed. Thanks Usman

Posted 5 years ago

“Reliable service and good quality clothes. Been using this service for a while now and can’t complain. Definitely recommended”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“The dress I ordered was a size 4 and I got an 8. So fit was not satisfactory.”

Helpful Report

Posted 5 years ago

Hey, I'm sorry for the confusion with our sizing. As we're a UK based retailer, all our items are labelled in UK sizes, which would be the equivalent to the US size ordered. A US size 4, would come labelled as a UK size 8. You can view more information on our size guide here - https://www.prettylittlething.com/size-guide If you don't love your dress, you can return it back to us, using our returns portal for a low cost fee - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 5 years ago

“I found the quality of the maternity wear to be very lack lush... further still a pack of three tops same style all fit differently. That was very disappointing. Two stars just for the delivery and that I can just about use the items for bed of housework.”

Helpful Report

Posted 5 years ago

Hey Lee-Anne, Sorry to hear you didn't love the sizing and the fitting was all over the place. I've passed on your feedback to our Quality Control and buying teams, so they can check the stock and make sure all the items are within our size guide, speaking where necessary to our suppliers. Any items you don't love can be returned back to us for a refund. Thanks Usman

Posted 5 years ago

“I love the items I’ve purchased thus far. All are beautiful and I received them in no time. I love the material of the clothing, they’re strong and not flimsy. I will be buying again for sure.”

Helpful Report

Posted 5 years ago

Hey Vanessa, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“i bought a red wrap dress it is really beautiful i love it!”

Helpful Report

Posted 5 years ago

Hey Kaley, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 5 years ago

“I never had a problem with PLT. Always smooth and easy transaction, delivery time is superb and product quality is awesome.”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 5 years ago

“Amazing service”

Helpful Report

Posted 5 years ago

Hey, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! Thanks Usman

Posted 5 years ago

“I've ordered from PLT many times and I am always impressed. You get what you pay for. The only downfall is that I didn't order more . . .”

Helpful Report

Posted 5 years ago

Hey Kerry, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 5 years ago

“Every purchase I’ve made I had no problem at all. All the products were amazing and good quality. I love purchasing from PPL and their discounts.”

Helpful Report

Posted 5 years ago

Hey, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 5 years ago

“I brought some boots the zip broke on them, wore them twice, I’ve emailed and sent a message on Twitter and have completely ignored so will never buy anything eles from this company, been ignored for nearly 3 weeks now!! Not a happy customer”

Helpful Report

Posted 5 years ago

Hey Kirsty, Sorry to her the zip broke and you've not received a reply. Please could you check to make sure you're following our customer service help page and then send us a DM with a clear picture of the zip, along with your order number. Depending on your privacy settings, we may not be able to see your tweet if you're not following us. Alternatively, you can get in touch with us via Facebook, Insta, Whatsapp or email through our website. Thanks Usman

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews