PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sizes are way off”

Helpful Report

Posted 5 years ago

Hey, I'm sorry to hear you feel this way about the sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“Great delivery, really quick!”

Helpful Report

Posted 5 years ago

Hey! Thanks so much for your positive feedback. So happy you're happy! Have an amazing day. Dominie

Posted 5 years ago

“Mathew D was very helpful :)”

Helpful Report

Posted 5 years ago

Hey Jess, Thanks so much for your positive feedback, that’s great to hear. So happy Mathew helped you out! Have an amazing day and come back again soon. Dominie

Posted 5 years ago

“Pretty Little Thing has always been very hit and miss for me, some things fit well and others are awful with cheap material.”

Helpful Report

Posted 5 years ago

Hey Alice, I'm sorry to hear you feel this way about the quality and sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“Very fast delivery, great prices and an excellent range of styles”

Helpful Report

Posted 5 years ago

Hey Sarah, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 5 years ago

“the delivery was quick and wasn’t expensive at all compared with other sites, along with this the outfits I bought were beautiful and such good quality, i ordered everything in white and nothing was see-through!!”

Helpful Report

Posted 5 years ago

Hey Erin, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 5 years ago

“The sizing of the bomber that I purchased is very bad. It didn't fit me at all! It's too small. Very disapointed.”

Helpful Report

Posted 5 years ago

Hey, I'm sorry to hear you feel this way about the sizing of your bomber jacket. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“Cheap clothes. One dress came with the strap not even attached. And the other dress is the cheapest material ever.”

Helpful Report

Posted 5 years ago

Hey Daniella, I'm sorry to hear you feel this way about the quality of your items and one of your dresses had a missing strap. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. I've also sent an email to the one linked to your PLT account as I need a little more information on the dress that was missing a strap. Once I have this information I'll have this sorted straight away. Thanks, Dominie

Posted 5 years ago

“The quality of the clothing isn’t great. If you’re wanting to compete with missguided, ASOS etc. this needs to improve. Won’t be purchasing clothing items again”

Helpful Report

Posted 5 years ago

Hey, I'm sorry to hear you feel this way about the quality of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“Order a item and it got lost on the way to me and still haven’t had a refund , re ordered the item for it to come broken :) so two items I now haven’t got and no refunds yet on either of the orders”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear your original order hasn't arrived and the replacement you ordered arrived broken, I completely understand how disappointing this must be and I want to have this sorted straight away. I've had a look into your original order and there's been no update since the 1st October, this has been raised with the couriers but we do have to allow a certain timescale before we can confirm your order as lost. This will be the 12th October. If there's no update by this date please contact our Customer Service Team and we'll have your refund sorted straight away. I've also looked into the replacement order and I can see you spoke with my colleague Melody on the 4th October, she's issued a full refund for you and the monies will be back in your account by the 15th October. I'll also send you a private message, if you need anything in the meantime just let me know, Thank you, Dominie

Posted 5 years ago

“Bought a dress and although its pretty off.. the Seams down the sides of my hips scrunch up and are no where near even lines. Has a side slit which constantly moves to the middle and shows off my hoo haa. Is bright green rather than the almost black in the picture.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear you feel this way about the quality and fit of your dress. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“The clothing is tiny, I bought a play suit along with other clothing and the playsuit didn’t even come up high enough to my breasts, the dresses go up to the top of my bum it’s like biting from wish”

Helpful Report

Posted 5 years ago

Hey Sian, I'm sorry to hear you feel this way about the sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“A great range of clothing and mostly great quality! A nice colourful range and a mix of different styles from body con to skater skirts”

Helpful Report

Posted 5 years ago

Hey! Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 5 years ago

“Very bad quality. So disapointed.”

Helpful Report

Posted 5 years ago

Hey Camille, I'm sorry to hear you feel this way about the quality of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“my fav online clothing store easy!! i order around 3 times a week due to having next day delivery for a year 🥰 only ever had 1 small issue with a package and the customer service i received was brilliant and made me love PLT even more!! great quality for the best price ever!”

Helpful Report

Posted 5 years ago

Hey! That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“Great and quick customer service. Asha was so helpful and understanding.”

Helpful Report

Posted 5 years ago

Hey Asa, Loving your positive feedback. So happy to hear Asha helped you out! Come shop with us again soon. Dominie

Posted 5 years ago

“On two occasions i have been provided with excellent customer service. I had an item that was faulty which got refunded speedily, thanks to Janeth and Matt T. On another occasion, my delivery did not turn up on its estimated date, and Thanks to Jordan which notified me when it may next be here and provided me with discount for the future!”

Helpful Report

Posted 5 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“Always have problems with pretty little liars first of all dirty clothes been sent to me now when a pay next day delivery and it doesn’t come the next day . Messaged customer service and they told me I would have to wait till the next day because my postcode doesn’t get next day when that’s a lie as a always get it next day delivery and always receive it next day when I pay for it. Definitely not wasting anymore more money with pretty little things as it’s a joke now”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear your order hasn't arrived on time and the items you've received were dirty. I want to get this looked into straight away but I need a little more information. I'll send you a private message, can you please let me know the product names of the items which have arrived in this condition and I'll be able to get this sorted for you. I've also had a look into your delivery and your postcode is listed as one of our exceptions, this means we're unable to guarantee Next Day Delivery to your area and it can take a couple of days for your parcel to arrive. The exceptions are listed on our delivery options on the website: https://www.prettylittlething.com/delivery-information I have on this occasion though issued a refund for your delivery charge as a gesture of goodwill and the monies will be back in your account by the 18th October. Thank you, Dominie

Posted 5 years ago

“Accidentally placed my order without realising I had the address sent to my home instead of my uni address. Matthew D, from the WhatsApp help app was such great help & couldn’t of done more to assist with the matter! Thanks Matthew D Kayleigh”

Helpful Report

Posted 5 years ago

Hey Kayleigh, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 5 years ago

“I like the look of your dresses but I’m not sure if the quality and sizing would be right...I’m small and very thin with no curves about 5ft would any clothes fit me Thanks”

Helpful Report

Posted 5 years ago

Hi Zoe, Thanks so much for your feedback! We do have a petite range which I think would be ideal, you could try out some clothes you like the look of and if they're unsuitable we'll happily accept them back for a refund. If you ever need any future help just hit us up. In the meantime, happy shopping! Dominie

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews