PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I brought a next day delivery for a year and now it’s been cancelled because of the update and I’ve had to pay it again?”

Helpful Report

Posted 4 years ago

Hey Tay, Sorry to hear you've been charged again for Royalty. Please could you reach out to our customer service team via our social media cs pages and they'll be able to get this sorted for you. Thanks Usman

Posted 4 years ago

“Hey, I brought free next day delivery for a year in March which was two months ago and now you’ve updated it’s gone please can you help me fix this because I’m not paying for it again.”

Helpful Report

Posted 4 years ago

Hey Maddy, Sorry to hear royalty isn't working for you. If this on the app, please could you make sure you have the latest version, log out and back in again. Royalty should apply at the checkout. If you're still having trouble, please reach out to our customer service team and they'll be able to look into this further. Thanks Usman

Posted 4 years ago

“i love pretty little thing and all there clothing however i paid for plt royalty for a year and i went to order something today but there is no free delivery option. it’s asking me to pay for delivery again when i should get it free. i’ve basically wasted £10”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear royalty isn't working for you. If this on the app, please could you make sure you have the latest version, log out and back in again. Royalty should apply at the checkout. If you're still having trouble, please reach out to our customer service team and they'll be able to look into this further. Thanks Usman

Posted 4 years ago

“if I order shorts for next day delivery will they come in the morning the next day or what time will they come the next day”

Helpful Report

Posted 4 years ago

Hey, We're not able to offer next day delivery at the moment. Our fastest delivery is Express, which can take up to 2 working days to be delivered, if ordered before our cut off time. You'll receive an estimated delivery date at the checkout when you place your order, letting you know when it should be delivered. Thanks Usman

Posted 4 years ago

“Worst company ever. They manipulate customers over the companies mistakes. They put the wrong address on my package back in 2019 and courier had to send it back and then they blamed me for not filling the address properly even though I showed them picture proof that my account shipping details were properly completed on my end. They finally admitted their mistake and sent me the full refund for shipping too. The same thing happened this year, and this time they refuse to believe they did anything wrong with the address even though I showed them full proof that they did. This time I don't know if I'm going to get my shipping fee back because the girl I was talking to was even more manipulated with her messages. Please don't order from this site, I learned my lesson. Never again.”

Helpful Report

Posted 4 years ago

Hey Leena, Sorry to hear your order was sent to your old address. You're able to check/change the address at the checkout before the order is placed. As this has happened before, I would recommend updating the saved address you have in your PLT account. On some occasions, we may be able to ask the warehouse to change the order before an order is dispatched, however, this would be a best endeavor attempt. Thanks Usman

Posted 4 years ago

“First let me start by saying that it took an entire month for me to receive my order. The FedEx tracking link never updated or showed any progress or movement with my items. Neither did my PLT thing app. When I would check my order in the app it kept saying the same thing (that my order was dispatched and would arrive May 4th). It’s now May 20th and I just received my order this morning. I placed my order on April 21st. I am giving them three stars because most of my items fit well. But I will not be ordering from them again. Their website does not show customer reviews or photos and I don’t like that seeing as though I normally gauge what size and what items to order based on customer reviews. Also, I am missing an item.”

Helpful Report

Posted 4 years ago

Hi Ryan, Sorry to hear that your parcel was late, due to limitations with couriers because of current on goings around the world delays are expected. I'm glad to hear you have now received tour items. We have a handy size guide that can be located here: https://www.prettylittlething.us/size-guide to help make your decision on an item easier I've dropped you an email so that we can look into this missing item you have mentioned, please check your inbox along with your spam and junk folders for this. Thanks Alex

Posted 4 years ago

“If you have any curves to your body I wouldn’t order clothes from here!! None of the clothes I have ordered are true to size and it is impossible to get in touch with customer care for returns or refund. I have sent emails over the last few days and no reply. Also paid for next day delivery and it arrived late. I would definitely avoid shopping here!”

Helpful Report

Posted 4 years ago

Hi Amanda, sorry to hear your not happy with your order, we have a handy size guide to help when picking your items to help choose whats right for you, this can be seen here: https://www.prettylittlething.ie/returns-policy I've dropped you a private message to help make your return Thanks, Alex

Posted 4 years ago

“Disgusting company!! Absolute thieves!!!! Sent the tat back they sent me (awful quality, don’t waste your time!) and still haven’t received my refund 2 months later!! Please avoid this company as they are vile, disgusting thieves who pretend they don’t receive your returns, which you will return because the clothes are substandard tat!! Stick with boohoo, misguided or I saw it first! Much better quality and customer service then theses nobody’s.”

Helpful Report

Posted 4 years ago

Hey Lindsay, Sorry to hear you've not received your refund. Please could you reach out to our customer service team with a clear picture of the postage receipt, with the tracking information for the returned parcel and we'll look into this for you. Thanks Usman

Posted 4 years ago

“Since my last review I have returned my order on the 3rd of May, have got in touch because still no refund.. they have come back to say they haven’t received my return but can take up to 15 days and to wait until 31st May. This doesn’t make any sense because that would mean 4 weeks from sending back! Please can someone sort this out for me I really don’t want to wait another 2 weeks when I’ve provided proof of postage!”

Helpful Report

Posted 4 years ago

Hey Leah, Due to social distancing guidelines with our courier partners and our warehouse, returns are taking longer to be delivered back to our warehouse. It's also taking slightly longer than normal for our warehouse to produce returns, so we would need to allow longer than normal for returns to be delivered and processed by our warehouse. Thanks Usman

Posted 4 years ago

“This company is literally a SCAM. I ordered 2 masks and despite the emails confirming the order, the delivery of said order and CHARGE to the credit card, NOTHING has arrived and the customer service claims they cannot find the order. This is a complete SCAM.”

Helpful Report

Posted 4 years ago

Hey Ron, Sorry to hear your order hasn't landed with you. I've not been able to locate your order with the deets provided. Please could you reach out to our customer service team and they'll be happy to get this sorted for you. Thanks Usman

Posted 4 years ago

“Usually have a great experience with PLT however I’m quite disappointed now, especially considering I’ve never spoken badly of them. I paid for free next day delivery for my account September/October of 2019 which has expired yet every time I go to order it asks me to pay for it again? Can this issue be fixed ASAP please. I’ve sent an email on this issue but have received not reply.”

Helpful Report

Posted 4 years ago

Hey Florence, Sorry to hear you're being charged again for delivery. We're aware of the issue and working to get this fixed as soon as possible. Please could you try logging out of your account and back in. If you're using the app, please could you make sure you're updated to the latest version. Thanks Usman

Posted 4 years ago

“So sad to be writing this because I always have had a good experience with plt, however a couple of days ago I ordered 2 pairs of joggers and 2 tops, they were supposed to arrive yesterday but didn't and still haven't arrived today, the day after, haven't heard anything from Hermes either as to where my parcel is.”

Helpful Report

Posted 4 years ago

Hey Lauren, Sorry to hear you've not been able to locate your order. I've checked your account under this email address and the latest order is showing as being delivered on 12/05/20. Please could you check around your property and with your household to see if they took this in for you. If there's anything we can help with, you can reach out to our customer service team. Thanks Usman

Posted 4 years ago

“I've been ordering from pretty little thing for years and have never had a problem with them, orders are always on time and quality is amazing for price. However I ordered 2 pair of joggers and 2 tops the other day and they were supposed to arrive yesterday, still haven't arrived the day after and haven't heard anything from Hermes regarding my parcels whereabouts?? Slightly disappointed because I love pretty little thing:((”

Helpful Report

Posted 4 years ago

Hey, I'm sorry to hear your order hasn't landed with you yet. I've not been able to locate the order with the joggers with these deets, to look into this further. Please could you reach out to our customer service team and they'll be happy to get this sorted for you. Thanks Usman

Posted 4 years ago

“Ordered three 'The Ordinary' skincare products on the 10th of may, still haven't received them. It's been over a week for the date they were supposed to ship. Can't get a refund because the actual products haven't even arrived! Please get me my money back.”

Helpful Report

Posted 4 years ago

Hey Jessica, I'm sorry to hear your order hasn't landed with you. I've not been able to locate your order with the deets, so I've not been able to chase this up. Please reach out to our customer service team and they'll be happy to look into this for you. Thanks Usman

Posted 4 years ago

“Ordered some flared jeans size 4. They came on time but were so long and big on the waist. Managed to turn them up a lot. Really interested in two jumpsuits but unsure whether to get petite size 2 or 4 ( as only 5”2) and couldn’t find any leg lengths on the sizing guide. They look long on the petite models and don’t want a repeat of last time. Would be hard for me to return items during this time so important they fit!”

Helpful Report

Posted 4 years ago

Hey Hannah, Sorry to hear the fitting wasn't on point. Sizing can vary from item to item depending on the style and fitting of the item, however, on the item page we usually have the measurements for a standard size under the 'Details and Care' tab. Thanks Usman

Posted 4 years ago

“absolutely love the leggings and oversized T🔥I’ve been ordering of PLT for years now!!its amazing for money!!great quality too💖🦄”

Helpful Report

Posted 4 years ago

Hey Paris, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 4 years ago

“First time ordering from them and not a great first impression. Out of 7 items I ordered I am missing 3 of the items. I shouldn't have to wait 48 hours for someone to contact me. They either need to send my 3 shirts that I am missing or refund my money back!!!!!”

Helpful Report

Posted 4 years ago

Hey Brittany, Sorry to hear you were missing 3 items from your order. We're looking into how this happened with our warehouse and the courier, to reduce the chances of this happening in the future. You can also reach out to our customer service team via our social media help pages and we'll get back to you sooner. Thanks Usman

Posted 4 years ago

“I ordered some pyjamas and a gown over 2 weeks ago and I had a set date it was meant to Arrive. It has been a week since it’s due date and I havnt received any emails from PLT or AUSpost. I want to know where my order is. Definitely won’t be buying from them again sadly :(”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear you have not received your order yet, I've located your order and taken a look into this for you, I've dropped you a private message with details on your parcel. Thanks, Alex

Posted 4 years ago

“I order 4 items over a week ago, paid for express shipping which should have arrived 2 days ago or even before, as it states on the tracking email. The “tracking” shows me nothing. It says information received by the delivery company on the day I ordered and absolutely nothing since that day. I have tried to get in contact with PLT. I get stuck on some silly chat window with a bot called Madison who repeatedly asks me for my order number and shows me exactly what I already know. It is impossible to find a contact email or number to contact a human person to resolve any issues. I feel like I’ve been scammed and am so disappointed.”

Helpful Report

Posted 4 years ago

Hi Emma, Sorry to hear you have not received your parcel yet. I've taken a look into this for you and have sent you a private message with further info. Alex

Posted 4 years ago

“Was in desperate need of new pyjamas for lockdown and considering the circumstances they only took 6 days to arrive. Perfectly fitting and stretchy too. The lightest material perfect for the heat and sleeping in. They grey pair are very seethrough on the bottom but no one will see anyway🙈 super pleased for new loungewear!”

Helpful Report

Posted 4 years ago

Hi Victoria, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Alex

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews