PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“just the best”

Helpful Report

Posted 4 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 4 years ago

“Yes very Thank you”

Helpful Report

Posted 4 years ago

Hey Jade, Thanks so much for your positive feedback. Have an amazing weekend. Thanks Usman

Posted 4 years ago

“It’s been 3 weeks and I have yet to receive my order and stopped getting updates 2 weeks ago.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear your order hasn't landed with you yet. I can see you've been in touch with our customer service team and they're investigating with the courier. If you don't receive an update on your order by February 13th, please let us know and we can look into this further. Thanks Usman

Posted 4 years ago

“Best online shopping ever! It can be a bit hit and miss sometimes but watching the videos can usually help to see what the quality is like. Now and then a size will be off or the quality is not great but it’s so cheap and easy to return. Their returns system is the best ever! Its all done online and you get your money back the day after taking it to the post office. I’m in Australia and it only costs $8, just use the same bag they send it in and tape it up. Simple!”

Helpful Report

Posted 4 years ago

Hey Sarah, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 4 years ago

“the process of returns is very hard they still have not gotten back to me i recieved items that were the wrong size wanted to return them but cant due to the process plus you have to pay to return the items”

Helpful Report

Posted 4 years ago

Hey Denisha, Sorry to hear you've having trouble returning the items back to us and not had a reply yet. If you've sent us an email through the website, we aim to reply withing 24 hours. Please log your returns via our low cost returns portal here - https://usprettylittlething.intelligentreturns.net/main/landing You would need to pay to return, as we don't offer free returns in all countries, however, we try to keep the costs as low as possible. As we're a UK based website, all out items will be labelled in UK sizes, however, this would be equivalent to the local size you ordered on site. You can view our size guide here - https://www.prettylittlething.com/size-guide Thanks Usman

Posted 4 years ago

“One of the best on line retailers I have never had a problem with returns correct sizes I cannot fault them”

Helpful Report

Posted 4 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 4 years ago

“The quality was great. But I was disappointed in the sizes. I ordered a size 9 shoe but got a size 7. How is that ? The dress which I ordered was a size 12 and it looked like a size 16. Just HUGE! I’m happy that I got my money refunded in a timely manner. That part they did not disappoint.”

Helpful Report

Posted 4 years ago

Hey Rusila, As we're a UK based company, all our items will be labelled in UK sizes, however, this would be the equivalent to the local size you ordered on site. You can view our size guide here - https://www.prettylittlething.com/size-guide Glad to hear your refund has been processed and we could get this sorted for you so soon. Thanks Usman

Posted 4 years ago

“Love pretty little things plus , clothes fit perfectly and great quality”

Helpful Report

Posted 4 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 4 years ago

“Second time ordering! Second time having to go through the lengthy process to get a refund for a faulty item.”

Helpful Report

Posted 4 years ago

Hey Lae, Sorry to hear your threads weren't on point. Please could you reach out to our customer service via our social media help pages and send them a private message with your order number and a clear picture of the fault. They'll be able to get this sorted for you ASAP. If you've already returned the item, we would need to allow time for the returns to be delivered to our warehouse, processed and logged by our warehouse before a refund is processed to the original payment method. Thanks Usman

Posted 4 years ago

“Excellent service and fast postage 😁😁😁”

Helpful Report

Posted 4 years ago

Hey, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 4 years ago

“I love plt and I’ve ordered many times !!!! However sometimes clothes are on the thin side . Ie leggings and a dress I recently bought for £45 which is a dearer priced item of PLT. Was like paper thin. But my issue would be more delivery , I ordered next day and it was nearly a week later ! Was blamed on storm in “Ireland “ Even tho it affected the uk , and Ireland .”

Helpful Report

Posted 4 years ago

Hey, Glad to hear you loved your experience with us. As we're based in the UK, orders are subject to weather conditions near our warehouse and also the country we're sending it through. Storms can cause delays to the ferrys which means some orders are delivered a lot later than expected. We always try to do what we can to reduce the impact of weather delays and work with our couriers as much as possible. Thanks Usman

Posted 4 years ago

“Always got what I’ve expected, and delivery has always been on time. Very affordable and will continue to shop here !!”

Helpful Report

Posted 4 years ago

Hey, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 4 years ago

“Great service easy returns quick delivery”

Helpful Report

Posted 4 years ago

Hey Julie, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! Thanks Usman

Posted 4 years ago

“Poor quality all around.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear your threads weren't on point. Please return them back to us, in line with our returns policy. I've also passed this over to our Quality Control team, so they'll check the stock and pass on any feedback to our suppliers so we can improve on any future stocks. Thanks Usman

Posted 4 years ago

“Amazing! I order everything from there, never had any problems over the 2-3 years I’ve ordered from them”

Helpful Report

Posted 4 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 4 years ago

“Nothing was true to size. One of my bikini that I ordered was damaged!”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you didn't love your haul. We try to stick as close as possible to our size guide, however, it can vary depending on the style, fitting and body shape. You can return any items you don't love for a refund in line with our returns policy. Thanks Usman

Posted 4 years ago

“Bought a zip up Lycra gym jacket, wore it once and the zip broke! Used live chat to contact PLT & they said they’d email to send pics to customer service. Did not receive an email and haven’t heard anything since!!!”

Helpful Report

Posted 4 years ago

Hey Jasmine, Sorry to hear the zip broke. Totally get where you're coming from. I'll send you another email asking for an image of the broken zip, however, if you don't receive it in 24 hours, please reach out to our customer service team via our social media help pages. Thanks Usman

Posted 4 years ago

“Everything is gorgeous but I ordered over 30+ items. Most things fit others were the wrong size. Some things fit way bigger than the picture shows. don’t base your size off the descriptions & size guides.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear the sizing was all over the place. We try to keep to our size guide as much as possible, however, it can vary depending on the style and fitting of the item. Any items you don't love, you can return them back to us, in line with our returns policy. Thanks Usman

Posted 4 years ago

“Most of the items are see through customer service really isn’t helpful”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you didn't love your haul and our customer service team wasn't on point. I'll get your conversation looked into, to see what we can improve on in the future and make the experience better. If you don't want to keep the items, you can return them back to us, using our low cost returns portal here - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 4 years ago

“Wish it would actually come @ next day for next day delivery, customer service really good”

Helpful Report

Posted 4 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews