PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ich war positiv überrascht! Mein Kleid ist vorzeitig angekommen und in bester Qualität für einen geringen Preis! Habe einen totalen schnapper gemacht und bin zufrieden. Vielen Dank!”

Helpful Report

Posted 4 years ago

Hey Mejreme, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 4 years ago

“Good clothes and good delivery and good sales”

Helpful Report

Posted 4 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 4 years ago

“I was really surprise by the quality of the fabrics. I Just fell in love with all my dresses. The first delivery was a bit longer than the second. And the dresses feets me well.”

Helpful Report

Posted 4 years ago

Hey Onisha, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 4 years ago

“I shop from pretty little thing a lot, it’s hit and miss really some items I get are great and others are nothing like I expected and bad quality... ruin in the wash and I’ve had many items rip but then some are great...”

Helpful Report

Posted 4 years ago

Hey Lauren, Sorry to hear your experience has been hit and miss. We'll pass your feedback over to the relevant teams, so we can look into this with the supplier. Should you have any issues in the future, you can reach out to our customer service team. Thanks Usman

Posted 4 years ago

“- The sizing was way off. - Quality is cheap depends on what you get. +Delivery was fast.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear your threads weren't on point. We try to stay as possible to our size guide, however, it can vary depending on the style and fitting. Glad to hear the delivery was made on time. Please return any items that aren't suitable for a refund in line with our returns policy. Thanks Usman

Posted 4 years ago

“Pretty little thing is definitely my go-to online clothes shop, you can get really good quality expensive dresses, or you can get cheap ones that are just as good. Delivery is really fast, prices are good and quality is great. Love it!”

Helpful Report

Posted 4 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“The prices are good as well as easy returns! I live in U.S. so it takes longer and sometimes I forget I ordered anything! So I wish delivery was faster to the U.S.”

Helpful Report

Posted 4 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 4 years ago

“Clothes didn’t look the same as in pictures and the sizing was way off... Can’t even be bothered to return them :D”

Helpful Report

Posted 4 years ago

Hey Ella, Sorry to hear your threads weren't on point. I'll pass over your feedback to our website team, so they can work to reduce the impact of studio lighting and make the images more representative. We don't offer free returns from all countries, so you may need to pay to return any unsuitable items. Thanks Usman

Posted 4 years ago

“Everything fit me perfectly I just went by my measurements and wow, I recently lost alot of weight so I was nervous buying a new dress online but it fits me perfectly I love it”

Helpful Report

Posted 4 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 4 years ago

“My order was all screwed up. I order size 12 in dress and receive size 16. I order size 9 and 8 in shoes I was send a size 7 and 6. To top it off a had to pay $5 to return an order that they mess up on. Will never ever order not even a candy from this site. Terrible”

Helpful Report

Posted 4 years ago

Hey Shawn, Sorry for the confusion over our sizing. As we're a UK based company, all our items are labelled in UK sizes, however, this would be equivalent to the local size ordered. You can view the size guide here - https://www.prettylittlething.com/size-guide We don't offer free returns, however, we do offer a low cost returns process through our website. Thanks Usman

Posted 4 years ago

“Best online shopping ever!! Every single thing I ordered fit perfect. Will be returning back to PLT again and again and again!”

Helpful Report

Posted 4 years ago

Hey, Thanks so much for your positive feedback. Have an amazing weekend. Thanks Usman

Posted 4 years ago

“It’s been 3 weeks and I still haven’t received my items”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear your order hasn't landed with you yet. I've taken a look into this for you and the order was held up in the couriers depot. We're looking into this with them and the tracking has started to update again. We're working to get this delivered as soon as possible. Thanks for your patience whilst we get this sorted. Thanks Usman

Posted 4 years ago

“I have purchased 3 or 4 packages from PLT over the last few weeks because I am going on a cruise in 2 weeks. Every single thing I ordered fit PERFECT. I am currently in between sizes so some things may not have fit me the way I like, but that was something on my end not on theirs. The bathing suits are super cute and an extremely comfortable and stretchy material, the shoes fit perfect and all of the rompers were 15/10! I was so weary because reviews are everything to me and they had no reviews on the website themselves. Definitely true to size for everything I own, I’m a 6 and loved everything I bought. Will be returning back to PLT again and again and again!”

Helpful Report

Posted 4 years ago

Hey, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon and have a great time on your cruise. Thanks Usman

Posted 4 years ago

“Love everything !”

Helpful Report

Posted 4 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 4 years ago

“Everything sent to me was the wrong size !”

Helpful Report

Posted 4 years ago

Hey, Sorry for the confusion over the sizing. As we're a UK based website, all our items are labelled in UK sizes, however, this would be the equivalent to the local size you ordered. You can view our size guide here - https://www.prettylittlething.com/size-guide If the items still don't fit, you can return for a low cost fee, through our returns portal here - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 4 years ago

“I always buy off PLT. I love everything, or if there is ever an issue, refund and returning process is easy and reliable🙏🌹”

Helpful Report

Posted 4 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 4 years ago

“-Sizing is accurate -Quality is cheap depends on what you get -Package arrived a day early but unfortunately I am returning this entire package”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you didn't love your haul but glad to hear the sizing was on point. You can log your returns for a lost cost fee through our returns portal here - https://usprettylittlething.intelligentreturns.net/main/landing The returns are fully trackable and speeds up the refund process. Thanks Usman

Posted 4 years ago

“It takes TWO weeks to arrive!!! Also don’t trust the photo of the item. I ordered a beautiful blazer dress in a rust color, the color that arrived was pretty but more shiny than presented on the website. The quality of the clothing was nice.”

Helpful Report

Posted 4 years ago

Hey Mona, Orders can take up to 7 business days for deliveries to the USA. It's shipped on a signed for delivery service, so someone would need to be in to accept the order. I'll pass on your feedback to our website teams, so we can work to reduce the impact of studio lighting on items. Thanks Usman

Posted 4 years ago

“Had a international delivery. Was suprised how fast it came. Top service”

Helpful Report

Posted 4 years ago

Hey Asma, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“Good style and styles, size 8 sizing very consistent! My go-to”

Helpful Report

Posted 4 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews