PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had difficulty with Pretty Little thing from start to finish. Unfortunately I accidentally ordered my item to an old address, due to the form autofilling and not requiring a confirmation after using ClearPay. I noticed the mistake immediately after completing the order but due to there being no way to cancel an order once made (a clear violation of consumer rights, by the way) I was unable to cancel or change the address. I then proceeded to contact customer service immediately asking that they either cancel the order or amend the address. They did neither and told me that my parcel would be delivered to the wrong address and they could do nothing about it, and I will be expected to pay even if I don't receive the order. I have since dealt with no less than 11 people, each of whom have not bothered to read previous discussion in the thread, resulting in me having to explain my self multiple times. I've always been a fan of pretty little thing but the service regarding cancellations and delivery issues is appalling. I fail to understand how a company can have such poor communication they are unable to stop an order from being fulfilled when they have over 48 hours before it is even dispatched. And it is disgusting that I am expected t pay for an order I have repeatedly requested be cancelled or changed before it was even fulfilled or delivered.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear the wrong delivery address is on your order. We do have a certain timescale where we can try and have an order cancelled or the address updated and unfortunately on this occasion your items had already been picked and packed. I've taken a look into your delivery and I can see your parcel has been delivered to the original address today. I'll send you a private message with details on your delivery, Speak soon, Dominie

Posted 5 years ago

“Great service as always guys x”

Helpful Report

Posted 5 years ago

Hey! Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 5 years ago

“Good quality not the best delivery time since I paid for next day delivery and received 4 days later.”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your review. I've taken a look into your order and I can see the delivery option chosen was our UK Saver Delivery, this can take between 3-5 working days for your parcel to arrive. If you ever need any future help just hit us up. In the meantime, happy shopping! Dominie

Posted 5 years ago

“I love PLT and think that they have very dope pieces, but whenever I order from them I always have to return half of my order because the sizing is so bad, and the return process is very complicated.”

Helpful Report

Posted 5 years ago

Hey, I'm sorry to hear you're not happy with the sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“I ordered a dress and checked sizing chart, decided to order a size bigger and when i received it, it was so small...Getting a refund is difficult...Postage was so slow also...Doubt id purchase from you again!”

Helpful Report

Posted 5 years ago

Hi Mischee, I'm sorry to hear you're not happy with the sizing of your dress. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. To return the item back please use our Online Returns Portal, it's really quick and easy to use and your refund will be issued once your parcels been scanned in at the Post Office: https://ausprettylittlething.intelligentreturns.net/main/landing Thanks, Dominie

Posted 5 years ago

“Great product❤❤❤❤”

Helpful Report

Posted 5 years ago

Hey Mellisa, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 5 years ago

“very trustworthy, great clothes and prices, great discounts. every time i shop i do express shipping, my package be here in 2 days. i love pretty little thing!”

Helpful Report

Posted 5 years ago

Hey Kennede, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 5 years ago

“Material on everything was really nice. The problem I had was the size I usually wear in leggings didn’t fit me. I’m not sure why, they were cheap so I didn’t return them but they are still sitting here with the tags on them because I’d never fit them.”

Helpful Report

Posted 5 years ago

Hi Melissa, I'm sorry to hear you're not happy with the sizing of your leggings. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. To return them back please use our Online Returns Portal, it's really quick and easy to use and your refund will be issued once your parcels been scanned in at the Post Office: https://usprettylittlething.intelligentreturns.net/main/landing Thanks, Dominie

Posted 5 years ago

“Very nice material and great fitting. Always order one size up to be safe. If it’s too big, returns are simple and easy.”

Helpful Report

Posted 5 years ago

Hey Rose, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

“Iram was super helpful!”

Helpful Report

Posted 5 years ago

Hey Adriana, Loving your positive feedback. So glad Iram helped you out. Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 5 years ago

“PLT the only place I shop from. You guys have changed my quality of life, (no kidding). Before I could never find clothes that would fit me since I am a very tiny individual. My measurements are as follow Bust 32”. Waist 22”. Hips 35”. My size is usually 2 or XS which is sold out almost of the time . So when I heard of this company I when ahead and made my first purchase hoping that they could finally resolve my problem of finding clothes that would fit me properly whiteout me having to alter the clothes and sure enough I found PLT. I am more then happy spend my pennies in this company due to I know I will step out looking fabulous and not having to spend a lot money buying clothes.”

Helpful Report

Posted 5 years ago

Hey Melissa, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 5 years ago

Hey Melissa, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“I got 3 pairs of jeans all in a size 4, two of the jeans fit well and the last one came in a size 8. I also ordered two long sleeve mock neck tops, they are extremely tight on the arms and shoulders. Lastly I ordered a white sweater, it looks good but there is SO much shedding I hate wearing it.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear you're not happy with the quality & sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

Hi, I'm sorry to hear you're not happy with the quality and sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“I love pretty little thing! The prices are excellent and quality is really good. My previous returns experience was excellent - fast and easy. I got this dress for my work awards night and won the best dressed award! It’s a beautiful dress, such a lovely style and colour and the 130+ people there seemed to agree! My photo isn’t as well lit as the ad and I’m obviously not a model but I was super stoked with my purchase. Thanks pretty little thing!!”

Helpful Report

Posted 5 years ago

Hey Georgie, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“Delivery was okay but item was of bad quality and did not look anything like the picture on the website. Very very disappointed especially for the expensive clothing. Will not be shopping on PLT again.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear you're not happy with the quality of your items. I completely understand why you're disappointed and I'll have your feedback passed over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“Everything is super cute but most of my items sizing was off. Unfortunately they do not accept exchanges, charge for returns and shipping so I likely won’t reorder the item I really wanted.”

Helpful Report

Posted 5 years ago

Hi Gabby, Thanks so much for your review, We really appreciate your feedback regarding exchanges and our returns policy, I'll have this passed over to the relevant team to be looked into to help improve our service moving forward. Thank you, Dominie

Posted 5 years ago

Hey Gabby, Thanks so much for your review, I'm sorry to hear you feel this way about our returns policy and exchanges, I'll have your feedback passed onto the relevant team to be looked into and to help improve our service moving forward. Thank you, Dominie

Posted 5 years ago

“The order shipped and arrived very quick. The prices with the discount were awesome had a great experience!!Love my dress”

Helpful Report

Posted 5 years ago

Hey Patty, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 5 years ago

Hey Patty, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

“My clothing never arrived due to a problem with the delivery and I have not gotten my money back.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear your order hasn't landed with you yet and you're still waiting for your refund. I've taken a look into your delivery and the couriers have had to return your parcel due to an incomplete address, it looks like your apartment number was missing. I've gone ahead and refunded your items in full for you today and the monies will be back in your account by the 19th October. If you'd like to reorder your items just double check your delivery address is spot on in your PLT account. If you need help with anything else please let me know. Thank you, Dominie

Posted 5 years ago

“AMAZING! Super fast shipping and the everything is beautiful 😍”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your positive feedback. So happy you're happy! Have an amazing day. Dominie

Posted 5 years ago

Hey! That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“Everything looked so cute online but the sizing was all over the place. I placed two separate orders for some bikinis and a few dresses in a size medium but only a few of them fit, the others said size medium but fit like an XS. The quality of the clothing is kind of cheap. The material feels cheap and the stitching on a couple items were coming apart. I don’t think I’d order from here again. Delivery is pretty fast though!”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear you're not happy with the sizing and quality of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“The dress was a perfect fit and came very quick as well, love the colour. Can’t wait to wear this to my Valedictorian presentation. It’s times like this I wish I was a YouTube so I could be sent heaps of clothes from PLT to review haha”

Helpful Report

Posted 5 years ago

Hey! Loving your positive feedback. We know you’ll look next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews