PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quality of clothing is horrendous and clothes never look like the image!”

Helpful Report

Posted 5 years ago

Hey Katie, Sorry to hear you didn't love your haul. I've passed this over to our buying and website teams, so they can work to make sure the images better match the item and reduce the impact of studio lighting. Any items you're not happy with, you can return for a refund, which will be processed once our warehouse log the returns. Thanks Usman

Posted 5 years ago

“Prices are very good and sizing is very good. Never had a problem with my order .”

Helpful Report

Posted 5 years ago

Hey Olivia, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! Thanks Usman

Posted 5 years ago

“Love plt, having been buying off this site for years now. Very fashionable and trendy”

Helpful Report

Posted 5 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 5 years ago

“Absolutely made up with the new boots I bought very fast delivery! Always please with pretty little thing”

Helpful Report

Posted 5 years ago

Hey Holly, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 5 years ago

“Delivery was meant to come on 8th of December ready for my party on the 9th of December but didn’t come, can’t On the 13th I’d December! Need to sort this out ASAP or I’m not ordering from there again. Also came and the bags were already open”

Helpful Report

Posted 5 years ago

Hey, I'm sorry to hear your order landed with you so late. I've refunded the delivery cost back to the original payment method and it'll show in the account by the end 03/01/19 at the latest. We've looked into this with the courier and the order was delayed at their depot. They've taken internal action to reduce the chances of this happening in the future. Thanks Usman

Posted 5 years ago

“Pretty little thing is a great way of doing your shopping online reasonably priced great quality and service is fab delivery 🚚 is great and offers and codes really help at this time of year thankyou 😊”

Helpful Report

Posted 5 years ago

Hey Julie, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing New Year. Thanks Usman

Posted 5 years ago

“I bought a pair of hoop earrings and as I was putting them in the first time the needle broke off. Super disappointed:(”

Helpful Report

Posted 5 years ago

Hey Jaya, I'm really sorry to hear the earrings broke, totally get where you're coming from. I've arranged for this to be refunded back to the original payment method and it'll show back in the account by the end of January 3rd. Thanks Usman

Posted 5 years ago

“My order didn’t come within the next day delivery it should’ve done. I ordered a dress in 2 sizes because I never know which size is right at PLT as they all differ so much! One was too small but the other was absolute huge! It seemed like a much bigger difference than 1 size between them. The material was cheap & neither dress suitable.”

Helpful Report

Posted 5 years ago

Hey Jade, Sorry to hear your order was late and you didn't love your haul. I've arranged for the postage cost to be refunded back to the original payment method and it'll show in the account by the end of 03/01/20. I can see you've returned the items back to us and a refund was processed on 20/12/19, so this should show back in the account. Thanks Usman

Posted 5 years ago

“I was so excited to buy items from PLT because it looked SO cute online! Sadly, when it arrived it was awful! The material feels and looks cheap. Everything was super wrinkled as if everything was bunched up. The heels I bought, hurt just as I tried them on. So disappointed. Also, Returning the order was such a hassle.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you didn't love your haul. I've passed on your feedback to our buying teams, so they can work with our suppliers to improve the quality, whilst maintaining our competitive pricing. We try to make our returns process as easy as possible and have a returns portal, where you can log the returns for a low cost fee and it's fully tracked on the way back to us. Thanks Usman

Posted 5 years ago

“Very quick and stress free”

Helpful Report

Posted 5 years ago

Hey Karen, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Bought a dress..... ended up wearing it as a top. How they think a dress that comes just above your bum cheek is acceptable I will never no. But nice top.”

Helpful Report

Posted 5 years ago

Hey Jodie, I'm really sorry to hear this. I've passed this over to our quality control and buying teams, so they can check the measurements for the stock we have and feedback to our suppliers, to make sure they stick better to our size guide. Glad to hear you managed to find another use for it, however, any items that aren't suitable can be returned for a refund. Thanks Usman

Posted 5 years ago

“Shocking. Half the clothes were tacky material. The only decent thing was the jeans which I can’t fault. However I waited over 2 weeks for my delivery and every person I spoke to on customer service told me something different. Telling me to re order at a higher price than I paid due to the items no longer being in the sale and then pay the £5.99 next day delivery charge AGAIN. Won’t use again”

Helpful Report

Posted 5 years ago

Hey Megan, Sorry to hear you didn't love your haul. I've checked this for you and the order was mis-placed in the couriers network, so they had to check their depot and vans, to locate it. Once they located it, they got it out for delivery as soon as possible. We've raised this with them, to see what actions we can take to reduce this happening in the future. Reordering the items would have been the quickest way to get the items whilst we looked into this with the courier, however, I appreciate this wasn't the best, especially as the sale had ended. I can see we've received your returns back and the refund has been processed back to the original payment method 07/12/19. Thanks Usman

Posted 5 years ago

“Good price. Bought leopard print dress. cute dress but a little tight. Bought an 8 and it runs a little small. Buy one size up.”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“None of my clothes fit but everything looks nice , and my package was lost in the mail for almost a week the website said it was delivered when it wasn’t”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear your order didn't land with you in time. I checked the tracking and the courier advised delivery was attempted on December 9th. There was no-one in at the time to accept the order, so they held it at the post office for collection. So'll raise this with our logistics team who can look into this with the courier company. Please return the items back to us, using our low cost returns portal and a refund will be processed once the items start making there way back to us - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 5 years ago

“Cute clothes, awesome sales, amazing customer service. Couldn’t be happier 🥵😍😍”

Helpful Report

Posted 5 years ago

Hey Daniella, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“I ordered during Black Friday. I got the latex pants and latex dress. I wasn't happy with the odor of the clothing, but I hear that's typical for latex material. My order arrived very quickly and my items fit well. Thank you PLT!”

Helpful Report

Posted 5 years ago

Hey Alisha, Glad to hear you loved your haul. There can be a slight smell to latex material. If the smell doesn't wash out, drop our customer service team a message and they'll be happy to help. Thanks Usman

Posted 5 years ago

“I order a dress it took longer than the shipping date. Also received the wrong dress size along with the dress looks nothing like the picture.”

Helpful Report

Posted 5 years ago

Hey Lashanda, Sorry to hear your order landed with you late. I've refunded the shipping cost back to the original payment method and it'll show in the account by the end of January 3rd. As we're a UK based website, the dress will be labelled in UK sizes, however, this will be the equivalent to the US size ordered. You can view more info on our size guide here - https://www.prettylittlething.com/size-guide If you don't love the dress, please return it back to us, using our low cost returns service via our portal here - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 5 years ago

“Very pleased!”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your positive feedback. Have an amazing new year. Thanks Usman

Posted 5 years ago

“Honestly I’ve use PLT many times and only once has something not worked out for me. My last order(black Friday) arrived earlier than expected and I love every piece. The quality of the clothing is great. I definitely recommend!!!”

Helpful Report

Posted 5 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 5 years ago

“Arrived perfectly on time item was just as pictured, I am happy with the service”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews