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PrettyLittleThing.com Reviews

2.6 Rating 2,341 Reviews
37 %
of reviewers recommend PrettyLittleThing.com
2.6
Based on 2,341 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 61%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
2.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Anonymous
Anonymous  // 01/01/2019
Two dresses weren’t the size I ordered and one dress had a tear
Helpful Report
Posted 5 years ago
Hi, I'm so sorry to hear two of the dresses arrived in the wrong sizes and one dress arrived with a tear. I've sent you an email so that we can get this sorted out for you. - Shahbaz
Posted 5 years ago
this is my fave clothing site once u get the sizing right .if too big oe small no problems with refunds , they are in my paypal account straight away. I purchase from PLT weekly delivery is always on time or earlier very happy so far
Helpful Report
Posted 5 years ago
Hey Betty, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie
Posted 5 years ago
Appauling customer service. Ordered and paid £9.99 for next day delivery. They gave a Hermes tracking code which constantly states "out for delivery" By 7pm I decided to try and contact PLT as could not find a contact on Hermes. On the PLT website they also have a track option and here it stated "parcel damaged returned to sender" at 16:28. So I message PLT to find out what's going on and I get a reply stating they will deliver on the 22nd... TODAY IS THE 17TH!!! So Ive paid 9.99 for next day delivery... they deliver on a Friday, Saturday, Sunday and Monday - yet I can't get my order intil Tuesday! 6 DAYS AFTER ORDERING!!! Cancel my order plenty of other websites to choose from.
Helpful Report
Posted 5 years ago
Hi Sian, I'm sorry to hear your order hasn't landed with you yet and it's showing your parcels been damaged in transit. I completely understand why you're upset and I want to get this looked into straight away for you. I haven't been able to locate an account with the information provided so I'll send you a private message, can you please reply with your full name, order number and email linked to your PLT account. Speak soon, Dominie
Posted 5 years ago
I ordered a Halloween Costume which came earlier then expected but was too big and ripping at the seams before I even opened the bag. The costume was completely see through and was unflattering.
Helpful Report
Posted 5 years ago
Hi, I'm sorry to hear your costumes too big and has started to rip at the seams, I completely understand how disappointed you must be and I want to get this looked into asap. I need a little more information and a picture of your item so I've sent you an email to the one linked to your PLT account so I can get this sorted for you. Speak soon, Dominie
Posted 5 years ago
My skirt is see through
Helpful Report
Posted 5 years ago
Hi, I'm sorry to hear you're not happy with the quality of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie
Posted 5 years ago
Shocking customer service horrible staff terrible clothing
Helpful Report
Posted 5 years ago
Hi, I'm sorry to hear you feel this way, I want to look into this straight away for you but I need a little more information. I'll send you a private message can you please reply with your order number and query and I'll be happy to help. Thank you, Dominie
Posted 5 years ago
the customer service was really good I would recommend the clothing to anyone.
Helpful Report
Posted 5 years ago
Hey Toyah, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie
Posted 5 years ago
One of my items arrived with a hole in the seam. I spoke to Catherine/Cat via the customer service live chat and she refunded the product immediately. The issue was resolved in minutes and I didn't even have to send the faulty item back. Very happy!
Helpful Report
Posted 5 years ago
Hey! Loving your positive feedback. So glad Cat helped you out. Come hit us up again any time. In the meantime, happy shopping! Dominie
Posted 5 years ago
Matthew. D helped me out a lot
Helpful Report
Posted 5 years ago
Hey Tara, Loving your positive feedback! If you ever need any future help just hit us up. In the meantime, happy shopping! Dominie
Posted 5 years ago
very quick shipping to the USA and equally as quick processing of the return. Unfortunately the dress was too short.
Helpful Report
Posted 5 years ago
Hey! Loving your positive feedback! If you ever need any future help just hit us up. In the meantime, happy shopping! Dominie
Posted 5 years ago
I ordered jeans in a size 4 but was sent a size 8. Also, ordered a blouse size small according to the measurement chart that is given to me on the website and i couldn’t fit it past my chest. I am very angry.
Helpful Report
Posted 5 years ago
Hi Kayla, I'm sorry to hear you've received the wrong size. I appreciate how angry you must be and I want to get this resolved straight away for you. I've taken a look into your order and I can see this was placed through our US website and the sizes you ordered were US sizes. As we're a UK based company all of our items are labelled with the UK sizes. A US 4 is the equivalent to a UK size 8, I'll add the size guide below for you: https://www.prettylittlething.us/size-guide If these are unsuitable please return them back and we'll happily issue a refund for you. I'll also send over a private message, if you need anything in the meantime just hit reply, Thank you, Dominie
Posted 5 years ago
I ordered my birthday outfits with PLT & ordered it a week early before the big day & I still haven’t receive it, bearing in mind I selected next day delivery too. PLT has issued me a delivery refund however PLT still haven’t got a clue where my missing parcel is & are giving me the run around & Hermes well don’t get me started on their appalling customer service, or lack of one. PLT choosing Hermes as their delivery service in the UK is appalling. Hermes are consistently unreliable and as per usual late delivering my package. I wish PLT would consider using a different courier as it really lets them down tremendously & has put me off ordering with them again as this is the 2nd time this has happened to me buying from PLT.
Helpful Report
Posted 5 years ago
Hi Deborah, I'm sorry to hear your order hasn't landed with you yet, I completely understand how you feel let down and I want to have this looked into straight away for you. Looking at your delivery there's been no further update since the 14th October so I've had this raised with the couriers to be chased urgently. There is a certain timescale we have to allow before we can confirm your parcel as lost, this would be the 25th October. Please keep an eye on your tracking details and if there's no movement by this date we can then look into having your items resent or refunded in full. I'll also send over a private message, if you need anything in the meantime just hit reply. Thank you, Dominie
Posted 5 years ago
I ordered my birthday outfits with PLT & ordered it a week early before the big day & I still haven’t receive it, bearing in mind I selected next day delivery too. PLT has issued me a delivery refund however PLT still haven’t got a clue where my missing parcel is & are giving me the run around & Hermes well don’t get me started on their appalling customer service, or lack of one. PLT choosing Hermes as their delivery service in the UK is appalling. Hermes are consistently unreliable and as per usual late delivering my package. I wish PLT would consider using a different courier as it really lets them down tremendously & has put me off ordering with them again as this is the 2nd time this has happened to me buying from PLT.
Helpful Report
Posted 5 years ago
Hi Deborah, I'm sorry to hear you haven't received your order. I can see this post has been sent twice and I've replied to your earlier message. If you need help with anything else please let me know or send a message over to our Customer Service Team either through email or social media. Thank you, Dominie
Posted 5 years ago
Everything was perfect
Helpful Report
Posted 5 years ago
Hey Tameka, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie
Posted 5 years ago
Good prices, quick delivery, easy returns, My Daughter loves PLT!, happy customer
Helpful Report
Posted 5 years ago
Hey Kerry, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie
Posted 5 years ago
Ordered a sweatshirt and it's very nice quality and fit. The only let down is PLT use Hermes as their delivery service in the UK. Hermes are consistently unreliable and as per usual were late delivering my package. Wish PLT would consider using a different courier.
Helpful Report
Posted 5 years ago
Hi Janey, Loving your positive feedback. So happy to hear your love the brand as much as we do. I'm sorry to hear you feel this way though, about our delivery service, I'll definitely have your feedback passed over to the relevant team to be looked into and to help improve our service moving forward. Have a lovely day, Dominie
Posted 5 years ago
Fast delivery and great deal with next day delivery for 1 year for £9.99! Clothes are amazing and love that they sell morphe now as it’s so much easier and faster and cheaper to receive it than getting international shipping! Very reasonable prices and easy returns, definitely recommend!!!
Helpful Report
Posted 5 years ago
Hey Hannah, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie
Posted 5 years ago
It's always something I used to use them in college so I tried again. In my first order I ordered every US size 4 I double-checked. Somehow I get a UK size 4 which is a US size 0. Everything was sent back with the receipt they sent which clearly stated the US part. This most recent time, I ordered the material is coming apart and it was poorly packaged. The shoebox has punctured the package itself was ripped the clothes were dirty as a result, I had to go to USPS to make sure all items were accounted for. Needless to say.. Never again
Helpful Report
Posted 5 years ago
Hi Latrice, I'm so sorry to hear your order has arrived in this condition and you've also been sent the wrong sizes. I completely understand why you're disappointed and I want to get this looked into straight away. I need a little more information on the items you've received so I've sent you an email to the one linked to your PLT account. Speak soon, Dominie
Posted 5 years ago
This is my second time ordering with this organization and I was not pleased. The first that I ordered my package did not come on time and I ordered on time. It actually came a week after my birthday. This last time I ordered, I requested a size 10 and you guys sent me a size 12. I really like your clothes but I am not satisfied with your service. This is now my second time and both very bad experiences.
Helpful Report
Posted 5 years ago
Hi Rae, I'm sorry to hear your 1st order arrived late and you've received the wrong size with your 2nd purchase, I completely understand how disappointed you must be and I want to get this looked into straight away. I've gone ahead and refunded your delivery charge on your most recent order and the monies will be back in your account by the 25th October. Please return the dress in line with our returns policy and we'll happily issue a refund for you. I'll also send over a private message, if there's anything else I can help you with please just let me know, Thank you, Dominie
Posted 5 years ago
Love the quality of the clothes needed for my next va action to Brazil amazing promo I just love this brand !!! Will definitely recommend and share all my post !!
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Posted 5 years ago
Hey Elchristy, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie
Posted 5 years ago
PrettyLittleThing.com is rated 2.6 based on 2,341 reviews