PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,340 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flees in clothes I purchased can see them through the plastic”

Helpful Report

Posted 3 years ago

“have things I want to order but terrified due to the flea infestation all over social media plt need to address this and insure customers instead of giving the usual its fine nothing was found when we have all seen the videos”

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Posted 3 years ago

“package came and it seemed fine and then next morning i woke up with bites all over me n there really itchy n going red,plt need to sort this out”

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Posted 3 years ago

“Received my package about a week ago and thought everything was fine I’ve been waking up with more and more bites every morning now for the past couple of days and I can’t think of anything else it would come down too, so dissapointing as I always order from here :(”

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Posted 3 years ago

“Just ordered from plt and now my arms are covered in bites. Honestly think it was true”

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Posted 3 years ago

“FLEAS ON EVERYTHING”

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Posted 3 years ago

“Order all the time of plt, put on my new joggers I got on the 19/2/21 and I am covered in red sore bites on my legs and it’s really itchy! It’s disgusting after watching the flea videos now that explains what’s on me! 🤮 😭 would upload the photos if I could 😡”

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Posted 3 years ago

“Quality of clothing always poor. One top and joggers came up in loads of little balls of fluff all over it. And a jump suit I ordered (which fitted me nice) split all on the bum! Went straight in the bin”

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Posted 3 years ago

“I have an £889 order sat in my basket. Just went to order it, and my friend forwarded my the tik tok flea videos. Now I'm too scared to order. Absolutely gutted. I live in PLT clothing. 🤦‍♀️ Now I've read all these reviews I'm 100% too scared to order. Plus 25% discount has gone, no way I'm paying full price to have to open clothes outside and boil wash upon arrival lol”

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Posted 3 years ago

“ive purchesed several items recently and which i have worn once and now my arms and legs are covered in small bites which appear to be flea bites.. at first i thought the flea problem was a lie on social media pretty sure its not now!!! will not be buying from here anytime soon..”

Helpful Report

Posted 3 years ago

“Recently purchased 3 dresses. I had read about a possible flea infestation but thought as a responsible trader who I've purchased items from many times I trusted my items would be fles free. How wrong was I. I have been itching since trying on the dresses. I am very disappointed, and saddened that they would do this to their customers. I definitely will be returning their items. I will not be buying anything from them again. Shame on you!!!”

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Posted 3 years ago

“I have recently ordered a few times through pretty little thing and today confirmed I won’t be ordering again After finding a carpet beetles in my pacakge”

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Posted 3 years ago

“My daughter ordered some jeans from plt today they open the packages and it was filled with dead bugs and it’s very disgusting we have to clean all house so they don’t all spread I will never buy anything from them”

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Posted 3 years ago

“I will never buy anything from plt ever again I hope they get shut down I have never herd such disgusting comments in my life from clothes website I hope everyone that works there takes it home to there house see how it feels 🤮🤮🤮”

Helpful Report

Posted 3 years ago

“Slechtste service ooit, echt ronduit belachelijk!!! Slechtste service ooit! Ik heb op 7-02 een pakket besteld voor 400 euro en heb gisteravond 21-02 heb ik een bericht ontvangen dat het retour is ontvangen bij PLT. Ik heb het pakket NOOIT ontvangen en dus ook niet zelf retour gestuurd. 2 weken zitten wachten op mn bestellin en in m'n account staat dat het nog geleverd wordt op 23-02. Nu moet ik het zelf nog maar een keer bestellen en bezorgkosten betalen, weer 2 weken wachten (terwijl ze ook een spoedservice hebben voor verzenden) en de kortingen die erop zaten kan ik ook vergeten! Zie hieronder het gesprek: Bedankt dat je dit voor mij hebt bevestigd. Het spijt me zo, maar dit lijkt erop dat dit is terugbetaald omdat ik verdwaald was op weg naar de koerier. Aangezien dit is terugbetaald, kan ik dit niet opnieuw naar u verzenden, maar als u wilt, kunt u dit opnieuw bestellen, aangezien dit waarschijnlijk niet meer zal gebeuren.- Hannah T -------------------------------------------------------- IK : Ik heb gezien dat jullie een 1 day Delivery hebben dus wellicht kun je zorgen dat het alsnog op tijd geleverd wordt gezien ik al bijna 2 weken op mijn pakket wacht. Ik heb het nodig voor mijn verjaardag dit weekend, dus het lijkt me wel zo netjes als jullie dit nogmaals opsturen en de bezorgkosten van een spoedlevering vergoeden. Dat is toch het minste wat jullie kunnen doen? Er zaten ook kortingen op etcetera dus hoe wordt dit dan geregeld ? En wat als het niet meer op voorraad is? Ik verwacht wel iets van een coulance vanuit jullie gezien dit niet mijn fout is. Een sorry vind ik helaas niet genoeg... ------------------------------------------------------ Mijn excuses hiervoor, maar dit is verloren gegaan op weg naar de koerier en is automatisch voor u terugbetaald, dus dit wordt niet naar u verzonden om te ontvangen. Kunt u alstublieft uw volledige afleveradres voor mij bevestigen en ik kan de bezorgkosten terugbetaald krijgen. Als u de bestelling wilt, moet u op eigen kosten opnieuw bestellen en de disocunts gebruiken die we ter plaatse hebben. - Molly C”

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Posted 3 years ago

“Had pj’s from PLT a few weeks ago which caused awful rashes all over me thought nothing of it then keep finding carpet beetles since they have been in my room 😷😷”

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Posted 3 years ago

Hi Rachel, sorry to hear this. I have checked your order and can see our team is helping you with your query. If you still need our help please contact us here - https://www.prettylittlething.com/contact-us - Melody

Posted 3 years ago

“Not only did they come a week and a half late, one of the items I received looks like its been worn. The stitching on the collar is all torn up. Not only that, I am now worried im about to have a flea infestation because instead of shutting down and addressing the issue they just kept sending out infested clothes.”

Helpful Report

Posted 3 years ago

HI, I am so sorry to hear this. Please can you contact us here - https://www.prettylittlething.com/contact-us with your order number and full name and address and clear pictures of the fault so we can advise you further? - Melody

Posted 3 years ago

“I am so disappointed in pretty little thing as I order of them near enough every single day, and in my recent order I ordered a few pairs of joggers and sent most back but kept a couple and I wore a pair of them a few days ago and now the bottom of my leg is covered in bites which I am lead to believe are flea bites I am so disappointed that I can’t add photos on but after seeing so much posts on social media about this I never believed myself until now that this was true.”

Helpful Report

Posted 3 years ago

Hi, I am so sorry to hear this. Please can you contact us here - https://www.prettylittlething.com/contact-us with your order number and full name and address so we can advise you further? - Melody

Posted 3 years ago

“I placed my order January 9 ..when I received it I was kind of disappointed about the quality but nothing prepared me for little ting grayish bugs in the see through plastic bag at first I was telling my self its some sort of tiny moth that got in some how so I squished it while still inside the plastic un opened that I opened it and shook it out side my bedroom window. I thought that was the end of it. I put the so called pink fluff dressing gown in the washer only to find when I took it out the hood was ripped and what ever else was on the dressing gown had now surfaced dead it made my skin crawl even thinking about it now ..it has put me off for life not to mention the poor quality fleece compared to the picture such a disappointing experience. My advice give it a miss at least for now until they get sorted definitely 100% infestation not sure what they was though to be honest.”

Helpful Report

Posted 3 years ago

Hi, I am so sorry to hear this. Please can you contact us here - https://www.prettylittlething.com/contact-us with your order number and full name and address and clear pictures of the issue with the item so we can advise you further? - Melody

Posted 3 years ago

“Ordered a package a couple weeks ago and another the other day. I was very happy with my previous package and was seemingly happy with my new order as i was completely unaware of the flea infestation. It wasn’t until my friend informed me on the day my new package arrived about them i chucked them into the wash and checked the bags thoroughly. I couldn’t see any bugs or fleas but i’m very cautious and scared that they’re still there especially in the older package i didn’t check. I have a dog and so am very scared they will travel to her. Very tempted to just throw all the clothes away as i know they are not giving refunds out without photographic proof of fleas which i don’t have. The alleged investigation into the flea infestation does not fill me with confidence as they have not issued the public report of the pest control findings and they continued to post deliveries during the investigation clearly showing a lack of care for their customers. I never write reviews especially not bad ones but i will never be ordering from plt again and i know many feel the same so they’re handling in this issue has cost them their business.”

Helpful Report

Posted 3 years ago

PrettyLittleThing.com is rated 2.6 based on 2,340 reviews