PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The prices are good for those on a budget but the actual items themselves look and feel cheaply made. I wish the PLT website allowed product reviews so you can see which ones are worth buying.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear that you're not happy with the quality of the clothing and I will be sure to pass your feedback onto the relevant teams as we're always looking at ways to improve how things are done here at Pretty Little Thing. Feel free to return any items you're unhappy with through our quick and easy returns portal by clicking here - https://usprettylittlething.intelligentreturns.net/ For more info on how to return from the USA, click here - https://www.prettylittlething.us/returns-policy - Shahbaz

Posted 5 years ago

“Los productos que pedí, eran completamente diferentes a la foto, la cualidad era muy baja, podías ver todo a través de la tela, me decepcionó mucho , no volveré a comprar en este sitio”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear that the items you received didn't match what was sold on our site. I have flagged this with the relevant team to carry out a stock check immediately and to rectify any issues found with the remaining stock. I can see the items have been returned so I've dropped you a private message with info on the refund. - Shahbaz

Posted 5 years ago

“Great material !! Fast shipping”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 5 years ago

“Were do I begin.....Never had such a good time shopping on a website until i found PLT. The prices are lovely....The models are gorgeous, the clothes are fabulous, They have an excellent selection, super fast shipping and when you receive your order if you need to return something they have an amazing portal that makes it all effortless. Refunds are given as soon as you take package to post office once it is scanned. It doesnt take forever to receive your refund like most boutiques that hold your refund money for up to a month. PYT lets you get right back in there a get your shop on for me it doesnt get any better than this and I am a permanent customer. Company clearly has integrity and i find that to be a refreshing change from the usual bait and switch sites. And may I add...... the quality of the clothes i have purchased deserve 10 stars!”

Helpful Report

Posted 5 years ago

Hi Vanessa, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. - Shahbaz

Posted 5 years ago

“I was very satisfied with my order. The dress did hurt a bit when it was on though.”

Helpful Report

Posted 5 years ago

Hi, Really sorry the dress hurt when being worn. I've dropped you a private message so we can help you out on this. - Shahbaz

Posted 5 years ago

“I am always satisfied with my orders.”

Helpful Report

Posted 5 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 5 years ago

“All items sizes were wrong will not be ordering anymore from this company”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear that you've received the items in the incorrect sizing. I've dropped you an email in regards to this with further info. - Shahbaz

Posted 5 years ago

“Ive gotten the wrong product while ordering coats”

Helpful Report

Posted 5 years ago

Hi Tasia, I'm so sorry to hear that we sent you the incorrect item. I've dropped you a private message so that I can look into this further. - Shahbaz

Posted 5 years ago

“Is my first time buying from you guys and i must confess your the best of all, Talking about customer service, prices, delivery is excellent. And I'm impressed with orders thanks”

Helpful Report

Posted 5 years ago

Hi Rachel, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 5 years ago

“I ordered a dress for a wedding that’s in two weeks. I never received notification that the item was attempted to be delivered and I can’t file a claim because I need a card from the delivery service that I never got. I just need to figure out how to get the dress ASAP. Help!”

Helpful Report

Posted 5 years ago

Hi Molly, I'm sorry to hear that you haven't received your parcel. I've checked the tracking info and can see the courier has attempted delivery, however there was no one available to sign for the parcel. I've dropped you a private message with further info. - Shahbaz

Posted 5 years ago

“Great quality, quick shipping and excellent service!”

Helpful Report

Posted 5 years ago

Hi Cynthia, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“I’ve been shopping with them for years order always come on time!!!”

Helpful Report

Posted 5 years ago

Hi, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 5 years ago

“I’ve shopped here multiple times and always good quality items ... I got what I’ve ordered and it always comes before the date . 5 stars for me .”

Helpful Report

Posted 5 years ago

Hi, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 5 years ago

“I GOT MY ORDER SOON THAN EXPECTED ARRIVAL DATE! I love my item!”

Helpful Report

Posted 5 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. - Shahbaz

Posted 5 years ago

“I love this website the clothes are of good standards, delivery is exceptional”

Helpful Report

Posted 5 years ago

Hi Sandra, Loving your positive feedback. Come shop with us again soon. - Shahbaz

Posted 5 years ago

“Fast delivery, cute stuff, great customer service.”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“This is my 4th time ordering from PLT and I'm completely satisfied with each items I've purchased from them. The sizing is tricky but the avoid things being too big or too small look at the fabric details and size conversion chart if you live in a different country. I'm 5'4 and weigh around 165 and a size us 8 fits me perfect.”

Helpful Report

Posted 5 years ago

Hi Jame, We do try to cater to everyone's needs and recommend checking the size guide to help you choose the best sized item. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“some stuff is see though but the stuff is so pretty x”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your feedback and will be passing this onto the relevant team. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“I shop frequently and I love the clothing! Fits perfectly and I love the fact that I don’t see tons of ppl with what I wore daily!”

Helpful Report

Posted 5 years ago

Hi Yolanda, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 5 years ago

“For the most part everything comes on time & in good condition. There has been an occasion where the boots I ordered came in a questionable state & I needed them for the next day but had to return but it got dealt with promptly so wasn’t all doom & gloom.”

Helpful Report

Posted 5 years ago

Hi Tan, So glad we helped you out in regards to the boots. I have flagged this up with the relevant team to investigate this further. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews