PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PrettyLittleThing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got these leather pants. They stank of fish as soon as I opened the package. I ended up throwing them away as they stank out my whole house. I’m normally a loyal PLT customer but not anymore. The fish Oder was so strong.”

Helpful Report

Posted 4 years ago

Hey Maisie, Sorry to hear the pants arrived in this occasion. Please return them back to us and our warehouse will teams will be able to investigate this with the supplier and take action to reduce the chances of this happening in the future. They'll also be able to process a refund for the pants once they've been logged back. Thanks Usman

Posted 4 years ago

“Customer service representatives have been rude and unprofessional towards me. I am still waiting on an order of items from early July. Customer service will not start a claim with the mail carrier because I haven't waited long enough. It's been nearly 2 months, not to mention I paid for expedited shipping. Definitely will not be shopping here again.”

Helpful Report

Posted 4 years ago

Hey Mel, Sorry to hear you've not received your order. We do need to allow a certain amount of time for the courier to look into a delay with a certain and see if they can't complete delivery. I've looked into your order and can see the refund was processed back to card on July 28th, so will be back in the account by now. Thanks Usman

Posted 4 years ago

“I placed a huge order and paid for expedited shipping. It took 3 weeks to get to me (in the US) Despite it saying it would arrive the same week. When I got the items the quality looked like something you'd get from Shein. Loose threads, thin material and the sizing was so off. I contacted customer service who was very unapologetic and rude. They made it sound like it was my fault the items were damaged and the sizing was incorrect. I will never shop here again! I do highly recommend Princess Polly and Missguided for some other alternatives, I love shopping with them!”

Helpful Report

Posted 4 years ago

Hey Emily, I'm sorry to hear about your experience with us and it wasn't up to our expectations. I've not been able to locate your order with the details provided, so I couldn't look into why the order was so late. If you still haven't returned the items, please let me know your order number and I'll be happy to get this sorted for you. Thanks Usman

Posted 4 years ago

“Worse costumer service”

Helpful Report

Posted 4 years ago

Hey, I'm sorry to hear you feel this way. I've not been able to locate your order with the details provided, however, I'm sure our customer service team will be able to help. You can reach out to them through either our social media pages if you want to try and reach out to them again. If not, let me know how I can help and I'll look into this for you. Thanks Usman

Posted 4 years ago

“Placed an order on this site 10 days in advance to needing the items and got an email 7 days later saying they received my return. I never received this order. I contacted customer support and they said there had been an issue with delivery and said they would refund me. I got no apology no offer to re-send nothing even though it was there fault not mind. Now I have no outfit for my occasion. Used to love this site but it's gone downhill majorly recently as this hasn't been my first issue with them!”

Helpful Report

Posted 4 years ago

Hey Aisling, Sorry to hear your order wasn't delivered and returned to us instead. It looks like there was an error between our warehouse and the couriers, so the order was returned to us. As the order has been refunded, we're not able to send out the parcel again, however, you can take advantage of our current 40% off, to get the latest looks cheaper. Thanks Usman

Posted 4 years ago

“I ordered a huge order on the 2nd of July which was expected to be received on the 20th of July. It is now the 16th of August and i still haven’t received my order, no tracking updates, excuses that the “system doesn’t show anything”. i’ve been told to wait and now i’m not impatient, i’m just disappointed and disgusted with my first and last overall pretty little thing experience. When i track my order what it says is that the order is CLOSED BY SYSTEM NO DELIVERY CONFIRMED ??? so what is that supposed to me. so disappointed.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you've not received your order yet. I've looked into this for you and the local customs authourity for the country that the order is being shipped to have confirmed known delays in orders getting cleared. You're able to reach out to your local customs office or post office to confirm this. As the delay is a known delay confirmed by the local authourity, we will need to allow longer for the order to be delivered. Please quote the tracking normal when you reach out to them and they'll be able to provide more information. Thanks Usman

Posted 4 years ago

“I love buying from PLT. They're perfect size for me. And they have multiple styles you can choose from. The materials are good quality and super comfy and cute.”

Helpful Report

Posted 4 years ago

Hey Jaylyn, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 4 years ago

“I didn’t receive my order as I wanted”

Helpful Report

Posted 4 years ago

Hey Randy, Sorry to hear your order hasn't landed with you yet. I've checked the tracking on your recent order and it's currently being processed by the national postal service. Once the order is ready for delivery, the tracking will update to show it's out for delivery. Thanks Usman

Posted 4 years ago

“Amazing quality clothing and parcels get here very quickly”

Helpful Report

Posted 4 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 4 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 4 years ago

“Bought some light blue ankle rise skinny jean's after searching hard for a pair and found some on PLT and was very pleased. They fit well, nice quality and look great and were the right colour I was after. Had an email telling me they had been dispatched and they arrived promptly. Overall a great first experience shopping with PLT.”

Helpful Report

Posted 4 years ago

Hey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 4 years ago

“I guess it is my fault bc i didnt Get the material of the pantss meaning. But at the same time i think the pictures of the bike shorts i ordered were misleading. They looked shiny and like bike pants. But they actually were really bad material and also super seethrough. As i do not live in uk its pointless to send them back. But i was super disappointed.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear the shorts weren't as expected. I've asked our Quality control team to check the stock we have and make sure they match the image on site. Depending on where you're returning from, we offer reduced fee returns services which can be found here https://www.prettylittlething.com/returns-policy Thanks Usman

Posted 4 years ago

“My parcel was SQUEEZED so hard through my letterbox the sunglasses broke Delivery driver didn’t bother ringing on doorbell. Second time this has happened Will not be ordering again”

Helpful Report

Posted 4 years ago

Hey Fatimah, Thanks for letting us know about this and I'm sorry to hear this happened. I've raised this with the courier company, so they can speak to the driver and make sure this doesn't happen in the future. Please could you reach out to our customer service team with a clear picture of the sunglasses and we'll get this sorted for you. Thanks Usman

Posted 4 years ago

“I loved everything I ordered my clothes fit me perfectly well pretty little thing is my favourite shop”

Helpful Report

Posted 4 years ago

Hey Carmelle, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“Brilliant service clothing is always lovely I'm always a very happy customer”

Helpful Report

Posted 4 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“I did not receive my order and there is no way to contact them as when I am trying to use tracking number it.loads an error!!! I am very disappointed and still waiting for my order and can't ask for a refund!!!”

Helpful Report

Posted 4 years ago

Hey, Thanks for reaching out to let us know you've not been able to get in touch with us. I'm sorry to hear about this. I've looked into this for you and can see you've been in touch with our customer service team via our online live chat. You can also reach out via our social media help pages on Twitter, Insta and Whatsapp. Thanks Usman

Posted 4 years ago

“Excellent service.Will buy again”

Helpful Report

Posted 4 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 4 years ago

“Best clothes”

Helpful Report

Posted 4 years ago

Hey Malenkaaga, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 4 years ago

“extremely thin material. don’t even have to be standing in the sun or bent over to notice the cheapness! shorts i bought instantly ripped when i put them on and i can’t return them.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear the material was thin and the shorts ripped on the first wear. Please could you reach out to our customer service team with a clear picture of the fault and they'll be able to get this sorted for you. Thanks Usman

Posted 4 years ago

“Every item I buy is near enough always up to its standard. If I’m even unsatisfied the return policy is super easy and I always get refunded.”

Helpful Report

Posted 4 years ago

Hey, Thanks so much for your positive feedback. Have an amazing week. Thanks Usman

Posted 4 years ago

“Should be zero, I ordered a mask with next day delivery but it took 5 days to arrive and when the mask came it was such a bad quality and I am unable to use it.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you've not had the best experience with us. I've raised this with our logistics and quality control teams. I'll make sure it's investigated why the order was so late and action is taken to reduce the chances of this happening in the future. Our quality control team will run further tests on the mask to make sure all the stock is up to standard and pass on any feedback to our supplier. Thanks Usman

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews