PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a few glitches with them but they have always tried to make things right Haven’t had a problem with clothes fit nicely”

Helpful Report

Posted 5 years ago

Hey, So happy we helped you out. Keep checking out our New In to stay up to date with what’s new. Thanks Usman

Posted 5 years ago

“For the price, the clothes I've purchased, so far, are pretty good quality. I've had to return a few items as sizing seem small, but now know to order a sized bigger. The returns process is really simple and straightforward and refunds have happened within a few days. What's not to like?”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“No response to refunds send more than 3 weeks ago. Wrong trousers sent originally, replacement pair were faulty. Very disappointing”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you've not been able to locate your refund. I've not been able to locate your order with the deets provided, so I've dropped you an email asking for a bit more info, so I can look into this for you. Please could you reply that email and it'll come directly to our team and we'll get this sorted for you ASAP. Thanks Usman

Posted 5 years ago

“I going to be honest. Clothes are good affordable prices but the only problem I having is the delivery. I paid for a year next day delivery and it neva comes the next day also the delivery is so late at nite. I think they need to use a different company as hemmes is so rubbish, they give u a time then change it to a later time then when you look again they say check your email in the morning as they not going to make it. Apart from their delivery everything else is fine even returning is good”

Helpful Report

Posted 5 years ago

Hey, Glad to hear you loved your haul and our ranges. I'll take this up with the courier company and see what we can do to get these delivered earlier, however, deliveries can occur between 8am and 9pm for our standard and next day delivery method. We use different couriers for our Evening and Nominated day delivery services, however, these aren't included in the royalty delivery. Thanks Usman

Posted 5 years ago

“*Poor quality *Small sizes *Not suitable for bigger busted women *expensive for the quality”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you didn't love your haul. I've passed on your feedback to our buying teams, as we want to make all our customers happy. We'll also work with our suppliers to improve the quality whilst maintaining our competitive pricing. Thanks Usman

Posted 5 years ago

“PLT has never let me down! When I thought I shipment was lost they contacted me within 4 hours and resolved the issue immediately. I shop from here pretty frequently (monthly) and have truly never had any issues. Delivery is super fast and customer care is on point.”

Helpful Report

Posted 5 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 5 years ago

“They are efficient and know fashion.”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 5 years ago

“Bought a couple of Christmas presents, all high quality and quick delivery. Delivery to drop off points would be a great extra service”

Helpful Report

Posted 5 years ago

Hey, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 5 years ago

“Lost my order. Didn’t tell me what happened refunded me without me asking them to, I asked for them to tell me what was going on instead, told me that if my parcel does arrive that I’m not allowed to keep it because they gave me the money back which is ridiculous it was their fault. Waited almost a month for it to not arrive”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear your garms didn't land with you. Due to the time passed since the last tracking update, the order was classed as lost in transit and due to the volume of orders shipped, we weren't notified about the order being mis placed. As the order couldn't be delivered, we arranged for the order to be refunded, as items can become sold out fast on site and we're unable to send out a few items. All our orders are sent out on a trackable service, so you can keep an eye on them once they leave our warehouse. You can also contact our customer service team 24/7 via our website or social media help pages. Thanks Usman

Posted 5 years ago

“Love the quality of the clothes and the deals are amazing. However, I have been sent the wrong sized items a few times in the past few weeks. I am heading out on a cruise and do not have time to send them back, get a refund, and get something else. I love the site and how fast they ship considering I live in the states.”

Helpful Report

Posted 5 years ago

Hey, Glad to hear you love our ranges and deals. Sorry to hear you've received the wrong items. We've made our returns process easier, so you can log them via our portal and create a label, which you can return with your local UPS drop off. Thanks Usman

Posted 5 years ago

“Amazing don’t order from anywhere else — everything is always great and delivery super fast”

Helpful Report

Posted 5 years ago

Hey, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 5 years ago

“I've ordered a few things and never had a issue some lovely clothes at cheap prices 👍”

Helpful Report

Posted 5 years ago

“Great service, amazing clothes and value for money. PLT is my "go to" whenever I need/want new clothes.”

Helpful Report

Posted 5 years ago

Hey, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! Thanks Usman

Posted 5 years ago

“Having a hard tine trying to return the item”

Helpful Report

Posted 5 years ago

Hey, I'm sorry to hear you're having trouble returning item. You can log your returns on our returns portal here - https://usprettylittlething.intelligentreturns.net/main/landing It'll let you create a returns label, which you can print off and attach to the returned parcel. It's fully trackable, so you can keep an eye on them as they make there way back to us. Thanks Usman

Posted 5 years ago

“First time using PTL, I really loved the product and had no problem with the service. Delivery was quick which I loved too.”

Helpful Report

Posted 5 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 5 years ago

“Got some great bargains. Delivery came earlier than than stated so that was brill. All clothes true to the picture and accurately sized. This was my second order and Will now be my go to online order shop for outfits when I can’t get to the shops ! Fab!”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Delivery was an absolute disgrace every time I order and pay for next day delivery you send my order 3/4 days after! Seriously need to sort your website out and alert customers when your delivery’s will be delayed and NOT take next day delivery payment knowing the delivery won’t arrive the next day!”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear your orders haven't been landing with you in time. I've taken a look into what happened and can see there's been a few different issues with the driver, so I've raised this directly with the Depot manager. They'll speak to the driver to get to the bottom of the delays and work to reduce the chances of this happening in the future. Thanks for your continued patience whilst we work to get this sorted. Thanks Usman

Posted 5 years ago

Hey, Sorry to hear your orders haven't been landing with you in time. I've looked into this and can see the issue has been with the driver. I've raised this directly with depot manager, so they can speak to the driver and get to the bottom of the issues. Thanks for your continued patience as we get this sorted. Thanks Usman

Posted 5 years ago

“Lovely choice of clothing good sizing and quick delivery”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 5 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“Just started shopping from PTL. Prices are great. Had no problem with delivery. Just loved it. Thank you”

Helpful Report

Posted 5 years ago

Hey Em, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“Order from here often- never had any problems with prices or delivery. Always a go to place for shopping for me💜”

Helpful Report

Posted 5 years ago

Hey Sarina, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews