PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A few items weren’t the same colour as they were on the website and weren’t true to size one item was supposed to be a L in tops but didn’t fit and barely fit my sister who’s a size 8/10.”

Helpful Report

Posted 4 years ago

Hey, Thanks for letting us know the colours didn't match onsite or the sizing wasn't on point. I'm really sorry about this. I've raised this with our website and quality control team, so they can check the stock and make sure it better matches the image on site. They'll also pass on any feedback to our suppliers to make sure they stick closer to our size guide in the future. Thanks Usman

Posted 4 years ago

“Clothes were perfect, size, quality ✔️ Excellent value for money. ✔️ Fast delivery ✔️”

Helpful Report

Posted 4 years ago

Hey Hayley, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“The sizing of the clothes not true to size. Clothes that should have lining don't and are see through. I'm an 18-20AU and purchased from 18-22 for some items to be bigger on purpose and even with the variance of sizes still didn't fit. Sending it all back and will not be purchasing again not reliable enough. Only thing that was good was the shipping time frame. Very disappointing! Has cost me in shipping and time and don't have anything cute to wear!”

Helpful Report

Posted 4 years ago

Hey Mary, Sorry to hear the sizing was on point. Sizing can vary depending on the style and fitting of the item but we do try to stick to our size guide as much as possible. I've raised this with our quality control and buying teams, so they can speak to our suppliers of these items and make sure they stick to our size guide in the future. Thanks Usman

Posted 4 years ago

“I ordered two dresses from PLT that were expected to be here last week. I’ve never had any problems with PLT orders before but, they never arrived, I know due to COVID some items may be delayed. So I wasn’t too concerned. I later received an email explaining I had returned the items, and a refund was in process. I never even received the dresses, very confused and displeased ☹️”

Helpful Report

Posted 4 years ago

Hey, Thanks for letting us know delivery wasn't attempted, I'm really sorry about this. I've looked into this for you and it looks like there was an error between our warehouse and the couriers depot, so the order was returned back to us instead. We're looking into how this happened and what we can do to reduce the chances of this happening in the future. Thanks Usman

Posted 4 years ago

“Order from here regularly for my teenage daughter, as she is in between sizes. I often order the same garment in 2 in two different sizes so she can decide on the best fit for her. The returns policy is easy and a very quick turnaround. Clothes are on trend a very reasonably priced too.”

Helpful Report

Posted 4 years ago

Hey Sarah, Thanks for your seriously nice feedback. We’re so happy you’re both loving the brand as much as we do. Thanks Usman

Posted 4 years ago

“Amazing delivery! Every clothing I’ve ordered I’ve loved, and has fitted perfect!”

Helpful Report

Posted 4 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 4 years ago

“C’est un un chouette site je ne suis pas déçu de mon achat. Mon article était soldé j’ai donc du seulement payer les frais de livraison. Ma robe est arriver avec 2 jours de retard mais ce n’étais pas un soucis. La matière était parfaite je ne suis pas déçu de mon achat!”

Helpful Report

Posted 4 years ago

Hey Dorély, Sorry to hear your order was late but glad to hear you love it. If you ever need any future help just hit us up. In the meantime, happy shopping! Thanks Usman

Posted 4 years ago

“The clothing are very thin and cheap in quality and the sizing was way off.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear the sizing wasn't and quality wasn't on point. We aim to stick to our size guide as much as possible, however, it can vary depending on the style and fitting. We have more information the the size the model is wearing on the item page, under the description and on some items have catwalk videos to give a better idea of the fitting. Thanks Usman

Posted 4 years ago

“i’m always ordering from PLT and i’ve only ever had a few problems which, customer service has always sorted out for me.”

Helpful Report

Posted 4 years ago

Hey, Glad we helped, we know you’ll have looked unreal in your new outfit. Come check out our new in again soon. Thanks Usman

Posted 4 years ago

“First time ordering and I'm not sure if I will again. Delivery fairly fast to Australia, but thats where the positives end. Ordered dresses and pants for my daughter AUS & UK size 8. I'm sorry but most look like they would just fit my 6yr old granddaughter. 3 dresses and up to 3inches difference in each when compared. 2 pr of pants, waists 3 inches different. I sew and there is no way these clothes are standard sizes. Maybe standard Chinese sizes! Also, fabric very cheap.”

Helpful Report

Posted 4 years ago

Hey Jenny, Thanks for letting us know the sizes weren't on point. We aim to stick to our size guide as much as possible, so I'm really sorry this wasn't the case for these items. I've raised this with our Quality control and buying teams, so they can speak to our suppliers and make sure they stick to our size guide in the future. Please return these back to us, using our returns portal and we'll get these refunded as fast as possible - https://nzprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 4 years ago

“I ordered my dress from PLT almost 3 weeks ago, and it has still not arrived!! It is a week over the estimated delivery date too, so not happy as I had plans to wear it out last week 😢 I contacted customer services to say it was late but they keep saying it’s still in transit, and is delayed by 48 hrs. Well it’s a week past that and my item has still not arrived!! Not happy! 😡”

Helpful Report

Posted 4 years ago

Hey Michelle, Thanks for letting is know and I'm sorry to hear your order hasn't landed with you. I can see you've reached out to our customer service and they've refunded the postage as the order is late. I've taken a look at the tracking and the order has been delayed slightly getting cleared through customs. The courier is working is as hard as they can to get this order released and our for delivery as fast as possible. Thanks Usman

Posted 4 years ago

“Always care about me if I have questions about my purchase love the after sales”

Helpful Report

Posted 4 years ago

Hey Soraya, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! Thanks Usman

Posted 4 years ago

“What can i say this is a gem of a place love the clothes always great quality sizing is spot on and great value for money and lastly Delivery is always fast..xxx”

Helpful Report

Posted 4 years ago

Hey Shauna, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 4 years ago

“I’m reading lots of negative comments below but to be honest, PLT is probably the most efficient and most reliable so far amongst the websites from EU that I’ve ever purchased from.. Yes, I paid a shipping fee but all the (skincare) products I bought were individually (and carefully) wrapped So no leakage! and they arrived on the date they promised it would - I received in 5 days! (From EU to UAE) So I’m really happy with their service 😊😊”

Helpful Report

Posted 4 years ago

Hey Aijah, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 4 years ago

“Sizing not always great, I bought an oversized sweatshirt and t-shirt in exactly the same size the sweatshirt was oversized however the t-shirt was no we here near being oversized-slightly frustrating x”

Helpful Report

Posted 4 years ago

Hey, Thanks for letting us know and I'm sorry to hear the sizing wasn't on point. I've raised this with our Quality Control team, so they can run further checks on the stock and pass on any feedback for improvements to our supplier, to reduce the chances of this happening in the future. Thanks Usman

Posted 4 years ago

“Love PLT always buy clothes from here never had a item that was to big to small materials always perfect and delivery is always spot on”

Helpful Report

Posted 4 years ago

Hey Kim, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 4 years ago

“The clothes are just like they’re pictured on the site and relatively good quality stuff although stitching is sometimes a bit off. Delivery was fast as well which was great considering I was in a different country! Returns process was pretty easy to follow but I wasn’t overly happy about shipping fee. They refunded me as soon as the package was on it’s way back to them so that was great. Would buy from them again!”

Helpful Report

Posted 4 years ago

Hey Anon, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 4 years ago

“Everything I have ordered was in perfect quality, one size bigger always works, when ordering shoes and boots in your size was a perfect fit, when ordering heels try two size bigger as my normal size was to small”

Helpful Report

Posted 4 years ago

Hey Sylvia, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 4 years ago

“The worst thing you could do as a business is using Hermes to deliver items, they lie about coming to your address and they could do this for years if you allow them, they’ll send email daily saying they attended your address when they didn’t, no card is ever left, I’ve had trouble getting my item from them in the past, I had to drive to their company weeks later after I was tired of their lies. I paid for next day delivery for this items and I need to wear it in 2 days, this is the 3rd day, I wasted my money again paying for next day delivery. I will not be ordering for PLT again as I don’t want anything to do with Hermes!!!”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you've had issues with Hermes before and your order hasn't landed with you yet. I've raised this with them, so the field manager can look into your deliveries and take any internal action to make sure the orders are delivered on time. We offer a Click and collect service, so your order will be held for collection and you can collect at a time that convenient for you. We also offer a nominated day delivery service, which usually goes out with DPD and is fully tracked if you would like the order to be sent with a different courier company. Thanks Usman

Posted 4 years ago

“My package came super fast! Everything I ordered was just like the picture!”

Helpful Report

Posted 4 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews