PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products”

Helpful Report

Posted 4 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 4 years ago

“I'm a first time customer of PLT and just delighted (and amazed) with the style and quality of the items I ordered and purchased (6 dresses and a skirt). And great prices too. Kept them all. Really just so pleased with my items. Alison E”

Helpful Report

Posted 4 years ago

Hi Alison, Glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 4 years ago

“I’ve ordered shoes where they’ve sent me the wrong size and they’ve sent me the wrong sizes for dresses I’ve ordered aswell”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear that you have received the incorrect size, we want to take a further look into this. I've sent you an email to get some order details from you, please check your inbox along with your spam and junk folders. Thanks, Alex

Posted 4 years ago

“Love it. Use them all the time ❤️”

Helpful Report

Posted 4 years ago

Hi Alison, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 4 years ago

“I purchased a satin dress and have not worn it yet but the seams are coming undone and the stitching”

Helpful Report

Posted 4 years ago

Hi, I'm so sorry your dress has arrived in this condition! Don't worry as we've got you covered. I've dropped you an email to get this sorted out for you. - Shahbaz

Posted 4 years ago

“Great product, great delivery no problems!”

Helpful Report

Posted 4 years ago

Hi, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 4 years ago

“I have no bad things to say. Love the quality of clothes from here. Postal is fine too. Everything is reliable and sizing is perfect. It’s my go too website esp for holiday clothes, I’m always pleased. I got next day delivery for a year and it does make a huge difference. It doesn’t always come next day here in Ireland but 2 days after your order is fairly fast regardless!”

Helpful Report

Posted 4 years ago

Hi Sammy, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 4 years ago

“I love shopping in Prettylittlething it’s the only place I shop for all my clothes! I love how they have “Shape” for curvy women like myself as I struggle to find jeans or dresses to fit! Best website! xx”

Helpful Report

Posted 4 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 4 years ago

“Prettylittlething is my go-to online shopping website for my whole wardrobe! The prices are pretty good, and they have offers every week. I mostly like the product quality and fit, if not, returns are pretty easy and free. I definitely recommend getting the next-day delivery for a year subscription, for last minute outfits or sales, saves a fortune!”

Helpful Report

Posted 4 years ago

Hi, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. - Shahbaz

Posted 4 years ago

“J’ai commandé 3,4 fois chez pretty little thing et je suis contente de mes commandes pour l’instant 😍”

Helpful Report

Posted 4 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 4 years ago

“Prettylittlething is my go-to online shopping website for my whole wardrobe! The prices are pretty good and they have offers every week. I mostly like the product quality and fit, if not, the returns are pretty easy and free as well. I would definitely recommend getting the next-day delivery for a year for last minute outfits or sales!”

Helpful Report

Posted 4 years ago

Hi, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. - Shahbaz

Posted 4 years ago

“I love ordering of Pretty Little Thing. Good quality clothes always impressed. Style is brilliant. Definitely recommend”

Helpful Report

Posted 4 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 4 years ago

“Always amazing service with quick delivery-ordered many times and never had an issue”

Helpful Report

Posted 4 years ago

Hi Carla, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 4 years ago

“Everything that I ordered arrived on time and the quality of the clothes are great”

Helpful Report

Posted 4 years ago

Hi Thamires, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 4 years ago

“Everything that I have ordered has come on time but I have bought some baby blue pyjamas but when the came they were dark blue that’s the only issue I have had and I have been ordering for around a year now other than that I recommend buying from plt”

Helpful Report

Posted 4 years ago

Hi Ellie, I'm so sorry to hear that the baby blue PJ's don't match the colour shown on our site. I've sent you an email so that I can get this sorted out for you. - Shahbaz

Posted 4 years ago

“Great delivery times”

Helpful Report

Posted 4 years ago

Hi, We're glad to hear you're happy with the delivery service. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 4 years ago

“Les tissus ne sont pas de bonne qualité”

Helpful Report

Posted 4 years ago

Hi, I'm sorry to hear you're unhappy with the quality of fabrics. I've dropped you an email so that I can get this sorted out for you. - Shahbaz

Posted 4 years ago

“Fit of dress was awful so returned it on 9/1/20 and am yet to receive a refund”

Helpful Report

Posted 4 years ago

Hi Karen, I'm sorry to hear you wasn't happy with the fit of the dress. I can see we have refunded you for the dress on 24th Jan 2020. I've dropped you a private message with further info. - Shahbaz

Posted 4 years ago

“Unicorn delivery is a god send love love love PLT always smashing expectations time after time”

Helpful Report

Posted 4 years ago

Hi Dan, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 4 years ago

“I paid for next day delivery for a year and my last order took 4 days to arrive. Hermes are letting PLT down”

Helpful Report

Posted 4 years ago

Hi, I'm so sorry to hear your last order with us took 4 days to arrive. I have flagged this up with the relevant team and the courier as we're always looking at ways to improve the delivery service we provide especially as you're a PLT Royalty customer. I've dropped you a private message in regards to this. - Shahbaz

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews