PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first purchase here and im very happy. Delivery was very fast. Had to return two items (ordered a few sizes) and return was easy enough (though i had to print the returns label) and no charge with collect plus (glad that it was collect plus, as they are in lots of locations) . Refund was received very fast, too. Quality of the item that i kept seems good, especially for the price. Sizing is good. Price is good, especially with the discount. Overall very happy with item and service.”

Helpful Report

Posted 5 years ago

Hey Anai, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“I’m so happy with all Of the things what i got until now they are very nice and a good quality ! ❤️❤️❤️🙏🏼”

Helpful Report

Posted 5 years ago

Hey Anda, Thanks so much for your positive feedback. So happy you're happy! Have an amazing day. Dominie

Posted 5 years ago

“shipping always comes early and fabric of clothing is definitely worth your buck!!!!! Highly recommend”

Helpful Report

Posted 5 years ago

Hey Anz, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

“So items are made of good quality others not the same. I suppose you get what you pay for. Delivery excellent”

Helpful Report

Posted 5 years ago

Hey! Thanks so much for your positive feedback. So happy you're happy! Have an amazing day. Dominie

Posted 5 years ago

“I absolutely love PLT I have ordered 5 times in the past month 😘 The clothes are brilliant quality and some great designs, plenty to choose from. They send lots of discounts with upto 30% of which makes me order more 🤑”

Helpful Report

Posted 5 years ago

Hey Rebecca, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie

Posted 5 years ago

“I had an email from scot requesting what time I wanted a call back but still waiting, usually a really good service but not really getting much help this time around.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry you're still waiting on a callback. I've had a look into your account and I can see you've been speaking with my colleague Frankie and she's requested for your order to be cancelled with our Warehouse Team. This isn't 100% guaranteed but any problems we'll contact you straight away. If we're able to have your order cancelled you'll receive a refund confirmation email within the next 24 hours. I'll also send you a private message, if you need help with anything in the meantime just hit reply. Thank you, Dominie

Posted 5 years ago

“Never even received my package, I Have to wait 16 additional days for them to start an investigation.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear your order hasn't landed with you yet. I want to get this looked into straight away but I haven't been able to locate an account linked to your email address. I'll send you a private message, can you please reply with your full name, order number and email address linked to your PLT account. Speak soon, Dominie

Posted 5 years ago

“Had no issues with the delivery or the quality of the product, overall my experience was good, I’d buy from them again! :)”

Helpful Report

Posted 5 years ago

Hey Ayesha, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Dominie

Posted 5 years ago

“the prices are amazing for some of their products it really good, the customer service is amazing and their website is great.”

Helpful Report

Posted 5 years ago

Hey! That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“I love pretty little thing, they have great discounts and orders usually come pretty quick and I live in the US. The only take away is that I’ve had several outfits from them that has ripped after only one wear ☹️”

Helpful Report

Posted 5 years ago

Hey, Thank you so much for your review! I'm sorry to hear you've had items that have ripped after one wear, I want to get this looked into straight away. I'll send you a private message, can you please reply with your full name, order number and item names of the ones which have become faulty and I'll have this sorted. Speak soon, Dominie

Posted 5 years ago

“I had PLT recommended to me as long trousers are difficult to find at a reasonable price nor in many styles. I was amazed at the choice and found quite a few for my daughter and myself. The only down side is the fact that the leg length in the pictures is based on the models height. Not helpful as some people have long legs and short bodies and vise versa. Both my daughter and I are six foot but have different leg lengths. Apart from that the service is good and well packed when delivered.”

Helpful Report

Posted 5 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie

Posted 5 years ago

“I had order a 10 in shoes . Yall send me a 8 so I reorder because my daughter need it for homecoming you gal send me another 8. I don't think that was right . But it will ne a while. Before I order from yall any more then. I payed 11.99 yo get it in 2 days.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear you've been sent the wrong size. I've had a look into your orders and I can see these were placed on our US website, as we're a UK based company all our items are labelled with the UK sizing. I can see you ordered the Rose Gold Clear Strap Ornate Heels in a US size 10, the UK equivalent is a size 8. I'll add the size guide below for you: https://www.prettylittlething.us/size-guide If the heels are unsuitable please return them back and we'll happily issue a refund for you. I'll also send you a private message, if there's anything else I can help you with just hit reply. Thank you, Dominie

Posted 5 years ago

“This was my First time ordering with PLT and I was completely satisfied with my purchase. Delivery was pretty quick, however PLT can be a little pricey…. Probably will order again”

Helpful Report

Posted 5 years ago

Hey Shaunnese, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 5 years ago

“Last time I ordered, I didn’t realize this was a UK site so I ordered what I thought was my size. Clothes were way too big and it was too much money to send back. Al I wanted to do was exchange the clothes for smaller sizes. But I would not have been reimbursed the shipping charges. So I took the ‘L’ with that purchase. This time around, I still don’t have my order made on 9/8/19 and it is now 9/25/19. Most likely my last time ordering with PLT.”

Helpful Report

Posted 5 years ago

Hi Jackeline, I'm sorry to hear you've had problems with the size conversion and your latest order hasn't arrived. I've checked this out and I can see there's been no update on your delivery since the 13th September so I've escalated this to the couriers to be chased urgently. I've gone ahead and refunded your delivery charge and the monies will be back in your account by the 9th October. I'll also send you a private message with more details on your delivery. Speak soon, Dominie

Posted 5 years ago

“Arrived much earlier than estimated arrival date; item purchased looked how it did online; slightly bigger than provided size guide but could be due to fabric. Definitely would order from PLT again.”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. We know you’ll look next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

“Ordered clothes and they came dirty when I complained about this to plt customer service and they told me to wash the clothes. When I Order clothes from ptl for the price I did I would prefer they where new or clean.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear your clothes arrived dirty and the response you received from customer service wasn't very helpful. I want to get this looked into and resolved straight away. I can see you've sent a message via Twitter so I'll reply with an update on the item now for you. Speak soon, Dominie

Posted 5 years ago

“Even better than the pic”

Helpful Report

Posted 5 years ago

Hey Nolwandle, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

“Great delivery.”

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Posted 5 years ago

Hey! Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 5 years ago

“Perfect so sexy”

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Posted 5 years ago

Hey Jason, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“Return is very bad you guys need to fix it right away this is NOT fare to US Customer but overall is items are over price”

Helpful Report

Posted 5 years ago

Hi Robin, I'm sorry to hear you're not happy with our returns. We do have a new online returns portal for US customers, it's really quick & easy to use and the returns postage charge is $4, I'll add the link below for you: https://usprettylittlething.intelligentreturns.net I'll also send you a private message, if there's anything else I can help you with just hit reply, Thanks, Dominie

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews